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Grand Prairie Ford

Grand Prairie, TX

4.7
1,874 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,874 reviews

September 26, 2022

sales person was really rude when i was try to buying an used car , when i ask wht they will charge me more that true car price , manager didn't care More

by erik.rdz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mireya Camacho
Sep 29, 2022 -

Grand Prairie Ford responded

Erik, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.

Sep 29, 2022 -

erik.rdz responded

SURE I WILL CONTACT YOU

September 18, 2022

I had a great, no nonsense experience here at Grand Prairie Ford. Straight talk about options and pricing. I appreciate their straightforwardness. More

by April S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate
Sep 20, 2022 -

Grand Prairie Ford responded

Thank you for your positive review!

September 18, 2022

Great experience. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. More

by moorefamily90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Grand Prairie Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 17, 2022

Jackie is great, has a great personality, my family has bought 2 cars from him in the past, this is my first. He makes the process easy. I’d recommend anyone to go see Jackie at Grand Praire Ford. More

by jmoore23.fast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Grand Prairie Ford responded

Thank you for your positive review!

September 15, 2022

How funny on the bad reviews they don’t answer. But I was sold a warranty that says one thing .And gave me a different hand written that says something else. Don’t get extended warranty make sure yo More

by Chris4111camacho
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Grand Prairie Ford responded

Chris, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.

Sep 16, 2022 -

Chris4111camacho responded

I have sent her a email letting you know why I say I was lied to. I don’t even want to keep this warranty because it did not help me when I needed it so now you can fix it by giving my money back .

Oct 10, 2022 -

Chris4111camacho responded

Ok now I got in touch with them.Now after 3 weeks nothing.So what happened to they will make it right.I know it doesn’t take that long to find the paperwork.Grand prairie ford don’t keep there word .i left a message too and nothing

September 14, 2022

This is the 4th Explorer I’ve purchased at GP Ford and Mr. Jackie has been there for me each time. Thank you for always helping me and making my purchases happen ⭐️👏🏼⭐️ Shout out to Mr. Charlie in fina More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie in Finance
Sep 14, 2022 -

Maria responded

Awesome

Sep 15, 2022 -

Grand Prairie Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 03, 2022

Jackie is fantastic this is the 5th or 6th Expedition I have bought from him over the past few years. The “make ready” on my vehicle was not great. Cracked windshield and broken glovebox discovered shortl More

by larrydwatson
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Grand Prairie Ford responded

Thank you for your positive feedback!

August 28, 2022

I purchased f150 here and Joseph sales person helped me. He 's vary knowledgeable and gave a good price too!! He never give up. I strongly recommend this guy. He's awesome Thanks Joseph!! More

by JIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Coates
Aug 29, 2022 -

Grand Prairie Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 21, 2022

They don't care about you. Kelly Blue book had my car at 11k trade in value and they offered me 4k. They are not worried about making money or the customer happy. Typical Ford More

by dc_steer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Granillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Grand Prairie Ford responded

We aim for fair, competitive pricing on our vehicles and trade-in offers. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our offer. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.

August 13, 2022

This is my family’s and my second time purchasing a vehicle from Grand Prairie Ford. Both times, we worked with Jackie Mercer. He is very understanding and is straightforward. We will always continue t More

by Camador3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Grand Prairie Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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