Grand Subaru

Outstanding car buying experience Wendy Kaplan was my Sales Person. She was extremely professional. She patiently answered all of our questions and there were plenty. Several times she Wendy Kaplan was my Sales Person. She was extremely professional. She patiently answered all of our questions and there were plenty. Several times she excused herself from her work area to allow my husband and I to dialog privately. Wendy made an excellent use of her time. She went over every feature of the car and the extra packages that the dealership offers. She provided her work-hours and told us when she was going to be away from her worksite. She got the keys for a few cars to be viewed inside and drive tested. She suggested the areas to test drive the vehicles. Her honesty was very much appreciated. We've purchased more than 12 new cars over the years and Wendy Kaplan by far been the most pleasant sales person. She would make an outstanding Trainer for other car dealership sales representatives. The dealership offers a friendly environment to children. My 2 grandchildren (ages 8 & 9) were not bored during the 5 hours they waited for us to drive off in the new Subaru. More

Awesome car shopping experience! Mike was great. He made my car shopping easy. No pressure. The place was great too. Nice reception area. Loved the coffee! I would definitely recommen Mike was great. He made my car shopping easy. No pressure. The place was great too. Nice reception area. Loved the coffee! I would definitely recommend this place to my friends! More

Great experience, great dealership This was my first time buying a new car and it couldn't have been easier. Everyone was friendly and did everything they could to make my first new car This was my first time buying a new car and it couldn't have been easier. Everyone was friendly and did everything they could to make my first new car buying experience an awesome one. They helped me find a great car that was right for me at a price you can't beat. I shopped around multiple dealers before I met Matt Drawl. He's a cool and honest sales rep and didn't try to push me into anything I didn't need. He worked with me to find exactly what I wanted in a car. Brandon Metz and Chris Czaja were also a big help in making everything go as smooth as possible. I will definitely be back someday when I'm ready to upgrade. More

Excellent Car Buying Experience Jeff provided excellent customer service and made my car buying experience pleasant and very easy. He found the car I wanted and followed through on e Jeff provided excellent customer service and made my car buying experience pleasant and very easy. He found the car I wanted and followed through on everything he said he would do. More

Good service , good people Nice atmosphere , nice people , easy to deal with , no pressure Pretty quick getting everything goin , hate sitting around for hrs waiting on paperwo Nice atmosphere , nice people , easy to deal with , no pressure Pretty quick getting everything goin , hate sitting around for hrs waiting on paperwork but they were pretty on the ball. More

Very helpful to an out of state buyer Mike Sinacola was very helpful to orchastrate every thinh that was necessary for thr purchase of my new vehicle. He even offered to pick me up at the Mike Sinacola was very helpful to orchastrate every thinh that was necessary for thr purchase of my new vehicle. He even offered to pick me up at the airport. Thanks again More

The BEST car buying experience start to finish !!! From start to finish - the very best car buying experience. Michael Sinacola Our salesperson Is excellent. We drove up in our worst vehicle without an From start to finish - the very best car buying experience. Michael Sinacola Our salesperson Is excellent. We drove up in our worst vehicle without an appointment. Michael immediately greeted us, brought us into his office, listened intently, pulled up a car and within minutes we were on a test drive. He stayed with us as we vetted out other offers. He put together the deal and timeline we needed. His honesty , product & company knowledge Is excellent also. Al Hassan; Finance Director, is outstanding. A true professional. He listned to my needs. Created a plan that fit me financially with multiple options. He did not just sell products. His company & product knowledge was also excellent. He alone made the doc signing easier and direct - Al is a humble professional. I would highly recommend both Michael Sinacola And Al Hassaann More

Great Sales Effort Got Me More Than I Expected I hate the entire car buying experience, from negotiating price, to dealing with the finance manager, to the inevitable renegotiation with the offered I hate the entire car buying experience, from negotiating price, to dealing with the finance manager, to the inevitable renegotiation with the offered add-on packages. With Grand Subaru and Nicole, I had none of that. She/they are direct, listen to cues, and make what is generally a nasty business smooth and pleasant. I could not have been more pleased. More

A no-nonsense, customer centered experience Nicole was very responsive, supportive and patient throughout the process. This was the first time I ever bought a new car. I didn't make a fast decis Nicole was very responsive, supportive and patient throughout the process. This was the first time I ever bought a new car. I didn't make a fast decision. It took me a long time to decide. Throughout, Nicole treated me as if I were a serious customer, responding to my emails and calls with the same promptness and courtesy in July as she did in March. More

Extremely responsive and helpful I had a few questions on a specific vehicle, didn't end up buying it because it wasn't the right time financially. Mike was so helpful and wanted to g I had a few questions on a specific vehicle, didn't end up buying it because it wasn't the right time financially. Mike was so helpful and wanted to get me a great deal in however best fit my needs. More