Grand Subaru

Great place to buy a car! My husband and I were very satisfied with the professionalism and friendliness of Sandy Cuttone and Melissa Distel. We went back to the dealership for My husband and I were very satisfied with the professionalism and friendliness of Sandy Cuttone and Melissa Distel. We went back to the dealership for our # 4 new Subaru and we didn’t leave disappointed. More

Problem Solver Sandy was not only professional but she was an excellent problem solver even anticipating my questions! Her approach was a straight forward which I f Sandy was not only professional but she was an excellent problem solver even anticipating my questions! Her approach was a straight forward which I found refreshing. I would highly recommend her to any one I know who is looking to purchase a car More

Good and painless service A couple words about my experience with the Sales Person - Jeff Schade; - he listened to me - no-pressure, didn't feel rushed - quick and clear c A couple words about my experience with the Sales Person - Jeff Schade; - he listened to me - no-pressure, didn't feel rushed - quick and clear communication (email or in-person) - no games - final price was exactly as negotiated (no last-minute surprises) - professional and polite - he had no problem with locating a specific vehicle More

Fixed my WRX!!! I own a 2011 Subaru WRX and I had an issue with my engine. As I would accelerate, the car would slightly lose power.....the power loss would pulsate. I own a 2011 Subaru WRX and I had an issue with my engine. As I would accelerate, the car would slightly lose power.....the power loss would pulsate. It was very slight, but very annoying. I brought it to my local dealer 4 times and it was never fixed. The last time they worked on it, they said a factory technician was looking at the car. They kept my car for 3 weeks. They said they fixed it, but the moment I got behind the wheel, I could feel it wasn't fixed. Here is where my review of Grand Subaru in Bensenville and Conrad Swiatkowski, the service advisor begins. I looked for reviews of other Subaru dealerships in my area and noticed that Grand Subaru was rated high. I called to make an appointment and hoped to get a loaner car sometime that week. Well, they took me that day and gave me a nice loaner. Conrad told me that Grand Subaru works on many many WRX's and that they would find the problem. Conrad called me every day with an update. They were trying a few things to fix the problem. Only after 4 days, he called me with good news. They found the problem, and it was covered under my extended warranty. While they were under the hood, a leak in my AC condenser was discovered and replaced under warranty. I had an issue with my brake rotors which were fixed as well. I really felt like Conrad and the service department looked over my entire car to ensure it ran as it should. My WRX has not been running properly for 1/2 year, and I was very unhappy. I was looking at other cars to trade for my WRX....even though I really wanted my car fixed. Well, now it is fixed thanks to Conrad the Grand Subaru service department. I will be back and I will be sending my friends to your dealership. Thank you for taking good care of me and my WRX. More

Good service and nice dealership I have just bought my 2015 Forester at Grand Subaru. Mike Sinacola was our purchase agent, he worked with us to give us reasonable price on the vehicl I have just bought my 2015 Forester at Grand Subaru. Mike Sinacola was our purchase agent, he worked with us to give us reasonable price on the vehicle and patiently made sure all our goals are met. He never was too pushy, unlike some other overly aggressive dealers, and it was overall a pleasant experience. I would definitely recommend to go to Grand Subaru, this is my second time purchasing a car from them and I would continue coming back if I need another Subaru again. More

Sales experience It was a great experience from start to finish working with Michael Sinacola. It was refreshing working with Michael, and the dealership itself, beca It was a great experience from start to finish working with Michael Sinacola. It was refreshing working with Michael, and the dealership itself, because they were very professional and NOT slimy and pushy, or ignore when you are ready to purchase because they feel they aren't going to make any money on you like so many other dealerships. He was genuine and concerned that I was happy about my purchase. More

Outstanding car buying experience Wendy Kaplan was my Sales Person. She was extremely professional. She patiently answered all of our questions and there were plenty. Several times she Wendy Kaplan was my Sales Person. She was extremely professional. She patiently answered all of our questions and there were plenty. Several times she excused herself from her work area to allow my husband and I to dialog privately. Wendy made an excellent use of her time. She went over every feature of the car and the extra packages that the dealership offers. She provided her work-hours and told us when she was going to be away from her worksite. She got the keys for a few cars to be viewed inside and drive tested. She suggested the areas to test drive the vehicles. Her honesty was very much appreciated. We've purchased more than 12 new cars over the years and Wendy Kaplan by far been the most pleasant sales person. She would make an outstanding Trainer for other car dealership sales representatives. The dealership offers a friendly environment to children. My 2 grandchildren (ages 8 & 9) were not bored during the 5 hours they waited for us to drive off in the new Subaru. More

Awesome car shopping experience! Mike was great. He made my car shopping easy. No pressure. The place was great too. Nice reception area. Loved the coffee! I would definitely recommen Mike was great. He made my car shopping easy. No pressure. The place was great too. Nice reception area. Loved the coffee! I would definitely recommend this place to my friends! More

Great experience, great dealership This was my first time buying a new car and it couldn't have been easier. Everyone was friendly and did everything they could to make my first new car This was my first time buying a new car and it couldn't have been easier. Everyone was friendly and did everything they could to make my first new car buying experience an awesome one. They helped me find a great car that was right for me at a price you can't beat. I shopped around multiple dealers before I met Matt Drawl. He's a cool and honest sales rep and didn't try to push me into anything I didn't need. He worked with me to find exactly what I wanted in a car. Brandon Metz and Chris Czaja were also a big help in making everything go as smooth as possible. I will definitely be back someday when I'm ready to upgrade. More

Excellent Car Buying Experience Jeff provided excellent customer service and made my car buying experience pleasant and very easy. He found the car I wanted and followed through on e Jeff provided excellent customer service and made my car buying experience pleasant and very easy. He found the car I wanted and followed through on everything he said he would do. More