Grand Subaru

Very Fair- willing to negotiate and accomodate my request I was under a tight budget for a new AWD vehicle. Living in Chicago, an AWD was a requirement for me on my new car purchase; however, this made it di I was under a tight budget for a new AWD vehicle. Living in Chicago, an AWD was a requirement for me on my new car purchase; however, this made it difficult as most AWD vehicles are out of my price range. But Grand Subaru in Bensenville was able to get me in a new Impreza at a price in my budget, and they drove the car to my home for me when I was unable to do so myself as I was in a rental vehicle at the time and didn't have anyone else with me that could drive the car home. They were very fair, willing to negotiate, and extremely friendly. Thanks for the wonderful experience Grand Subaru, including my sales associate, Michael Keller. I typically don't enjoy the car buying experience, but this one was great. More

Great Experience!! The whole process went smoothly. Nealy offered a good price, answered all questions and was not at all pushy. She spent significant time explaining The whole process went smoothly. Nealy offered a good price, answered all questions and was not at all pushy. She spent significant time explaining all the cars features when we took delivery. This was a very pleasant experience. More

Nearly is great! The sales representative Nealy Anderson has been very nice and helpful in our process of purchasing the new car. She has been very patient and helpful The sales representative Nealy Anderson has been very nice and helpful in our process of purchasing the new car. She has been very patient and helpful --- explaining different models, the whole purchasing procedure, etc. More

No Pressure Hard Sell I had not purchased a car for 11 years and had dreaded the experience. Matt was patient and thorough, patiently answered my many questions, and at no I had not purchased a car for 11 years and had dreaded the experience. Matt was patient and thorough, patiently answered my many questions, and at no time did I feel I was being pressured. He also listened carefully to what things were important to me. More

Great deals No pressure to buy or add on. They really work with you and typically have good inventory. I love my new car and felt really appreciated by the staf No pressure to buy or add on. They really work with you and typically have good inventory. I love my new car and felt really appreciated by the staff. My salesman took a lot of time to demonstrate how to use all the features so I didn't have to try to look it up later! More

Sandy is Great! Working with Sandy was a great experience. She kept in contact with us during a stressful period (holidays and a 1 year old!) but wasn't intrusive. Working with Sandy was a great experience. She kept in contact with us during a stressful period (holidays and a 1 year old!) but wasn't intrusive. When a great deal on the right car came along she immediately notified us with all the details and worked with us and our schedules to close the deal. She is friendly, honest, and a pleasure to work with. More

Good Customer Service After 6 Hours process we bought our brand new car finally at Grand Subaru. Matt Drwal which is our sales representative. and he did a good job to intr After 6 Hours process we bought our brand new car finally at Grand Subaru. Matt Drwal which is our sales representative. and he did a good job to introduce and show us how to use our new subaru forester 2016. Price I believe is set as affordable. More

Sandy's the Best ! I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was ou I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was out, and all of a sudden, my wife and I, could smell the coolant. I made it home, keeping a close eye on the temperature gauge. Saturday morning, I took a chance, and drove to Grand Subaru (about 6 miles), once again keeping a close eye the temperature gauge. I saw Anthony in the service department, and he asked if I wanted to wait, or leave the vehicle ? I said I'd leave it, as long as I could get a loaner. He said there was nothing available, because every loaner, was already reserved. So, Anthony suggested that I wait, because maybe, it might be a quick fix. So, while I was waiting, I went to see Sandy. I was telling her about my situation, and she said, "don't worry, if you have to leave your car, we will get you a car" ! I waited about 2 hours, when they found, that the radiator, did have a small leak. So, as promised, they rented a car for me, from Enterprise. I've never had to deal with an issue, such as this, but I thank Sandy for coming thru for me !! I do, highly recommend, Sandy, and Grand Subaru, if anyone is thinking of buying a Subaru !!! More

Chris Czaja is the best! Words can't describe how amazing our experience has been time and time again buying a few different cars from Chris Czaja and everyone at Grand Subaru Words can't describe how amazing our experience has been time and time again buying a few different cars from Chris Czaja and everyone at Grand Subaru. Chris is an amazing salesman, really cares and listens to your needs, and is always willing to work with you no matter the situation. Shout out to Joe in the finance department for explaining everything very clearly and precisely. Even everyone in the service department has been great to work with. This dealership is so great, I'm always willing to drive an hour out of way to go there. Check it out! More

easiest car I ever purchased Chris Czaja did an excellent job in finding me the car I wanted. No hassle approach made the car buying a pleasure. Easiest car I ever purchased. Chris Czaja did an excellent job in finding me the car I wanted. No hassle approach made the car buying a pleasure. Easiest car I ever purchased. More