Grand Subaru - Service Center

Good service I've only visited the service center one time but my issues were handled in no time at al and in a very friendly manner. I've only visited the service center one time but my issues were handled in no time at al and in a very friendly manner. More

Service dept . Had scheduled service on 12-10 . Had the opportunity to look at your service dept. in action and was really impressed. Everybody showed that they kne Had scheduled service on 12-10 . Had the opportunity to look at your service dept. in action and was really impressed. Everybody showed that they knew what they were multi tasking which alone is sign of a professional service dept. These employee's need to be recongized for there service. They are the people who Grand Subaru in business. These people are in contact more then anybody at Grand Subaru More

Grand service Hands down the best service in town, I've been in Subaru for over 20 years and once I found Joe and Grand Subaru I haven't gone anywhere else. Joes a Hands down the best service in town, I've been in Subaru for over 20 years and once I found Joe and Grand Subaru I haven't gone anywhere else. Joes a straight shooter and a pleasure to work with, maybe it's just me but honest service doesn't always seem to common in the auto repair business, which is not the case at Grand and with Joe. It's another reason I've stayed in Subaru. The whole series team is great from John on down, but when I found Joe at grand I had no need to look elsewhere. More

Grand Screwbaru They should rename the place "Grand Suckaru" Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 S They should rename the place "Grand Suckaru" Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 Subaru Forester (34,400 miles) off for the 30K Mile service. This service is a major service and costs around $500.00. I also requested that my vehicle be cleaned, waxed, and vacuumed, for an additional$125.00. 3 hours after I dropped off my car, the dealership calls and tries to sell me on $1000.00 in additional "repairs". Some items of which should be included in the 36K mile warranty. The service department at Grand Subaru refused to repair the following items: 1. Child-safe door lock does not function-unlatch. (Driver's side) 2. Brake lights are not working properly 3. Windshield wipers are worn out 4. Vehicle alignment 5. Battery test/replacement (I recently received a notice because it is recalled!) After repeated discussions with the service Dept (Anthony) and the manager (Ryan Drone); They refused to honor the vehicle warranty. I paid $500.00 for the 30K mile service, and was the car was given back to me dirtier than when I dropped it off. It had grease marks on the hood and steering wheel, and the service department didn't even attempt to clean the vehicle. I received very poor service and feel offended that the dealership not only will not honor their warranties, but also gave me back a filthy vehicle. More

Sandy's the Best ! I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was ou I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was out, and all of a sudden, my wife and I, could smell the coolant. I made it home, keeping a close eye on the temperature gauge. Saturday morning, I took a chance, and drove to Grand Subaru (about 6 miles), once again keeping a close eye the temperature gauge. I saw Anthony in the service department, and he asked if I wanted to wait, or leave the vehicle ? I said I'd leave it, as long as I could get a loaner. He said there was nothing available, because every loaner, was already reserved. So, Anthony suggested that I wait, because maybe, it might be a quick fix. So, while I was waiting, I went to see Sandy. I was telling her about my situation, and she said, "don't worry, if you have to leave your car, we will get you a car" ! I waited about 2 hours, when they found, that the radiator, did have a small leak. So, as promised, they rented a car for me, from Enterprise. I've never had to deal with an issue, such as this, but I thank Sandy for coming thru for me !! I do, highly recommend, Sandy, and Grand Subaru, if anyone is thinking of buying a Subaru !!! More

Terrible Customer Service Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Today (May 16, 2016) the car will not start and we are having it towed and Grand Subaru said they don't know when they can get to it. This will be my last interaction with Grand Subaru and will never recommend them to anyone purchasing a vehicle. More

Simple help My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog and only change the hour. very frustrating. I called service, they just said to bring it in. another time I called and got a hold of one of the sales persons- Sandy [not my salesman, he wasn't in that day] since I knew she had experience setting up new cars for customers like Mason did mine, I hoped she could help me. she walked me thru the steps as I sat in my car. It's reached thru the DATE option, not the CLOCK option. WOW. my time is now set- 2 minutes fast, thanks to Sandy More

Customer Service I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aidi I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aiding me in getting service on my vehicle. She put me in contact with Amanda and Anthony, who promptly took care of all my maintenance needs. The service was done in a timely manner and everyone was I came in contact was very professional. Thanks again Sandy and the Grand Subaru Team! More

Courtesy every step of the way From almost 7 years I am using they service. Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subar From almost 7 years I am using they service. Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subaru and second car from this Dealership. More