Granite Subaru

I appreciated Jake's willingness to work with us. He listened to us and we were able to make the deal we wanted. He listened to us and we were able to make the deal we wanted. More

Great experience,. .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! More

Already knew what I wanted for a car. They gave me a fair trade value and worked with me on price They gave me a fair trade value and worked with me on price More

We enjoyed working with Shea in our purchase of a new vehicle. He was very pleasant to work with, and knowledgeable about the vehicle and the purchase process. All of the staff we interacted with helped vehicle. He was very pleasant to work with, and knowledgeable about the vehicle and the purchase process. All of the staff we interacted with helped to make the process seamless. More

I received exceptional customer service from Shea and the finance department when purchasing my new car. Shea was polite, respectful and knowledgable. The paperwork and financing process was fast and effic finance department when purchasing my new car. Shea was polite, respectful and knowledgable. The paperwork and financing process was fast and efficient. More

The worst dealership! !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it did not cover the subframe, which I paid $3800 to fix. They "service manager Joe Briggs told me that it is normal for a car in new england - however I purchased this in March of this same year - no weather. He di not have the guts to call me cback - but sent an email The service gue that I dealt with, Tim, was great - so this is in no way a knock against him. It is a review of the DEALERSHIP. I expected more for this dealership. Timeline: Purchased march 25, Heard a noise in June 25, went in they charge $924 for an exhaust issue, that they told my daughter is something she did - After 3 months I don't think so. I did get my money back for that. October 2025 went in for an oil change and now that car is a rust bucket that is falling apart along with a long line of issues. I called and the girl told me I did not have a warranty on the vehicle, which I knew I did and when I spoke to Tim, he found the warranty. But the subframe wasn't covered and he spoke to his boss, Joe Briggs and there is nothing they can do. I did have to have it fixed, I received a loaner for the time, that was good. But when I went to pick up the car, the technician noticed the steering was tight. (we did speak about this in June and was told - "Oh that's just the way the car is" ) The technician noticed the steering pump was no good. I think God for him and Tim because those two seem like they cared. But again - how was this car sold??? Do NOT BUY A CAR FROM THIS DEALERSHIP. Subaru should be ashamed of itself to allow these practices to happen. 6-7 month time frame, even on a used car, would not have had these issues if the car was looked at before being sold. To same I am disappointed is an understatement. I purchased a lemon and this dealer doesn't stand behind their used cars! Sad! More

For oil changes, etc. It's great, and the folks are great. I usually work with TIM. However, for the additional services, they "suggested" $2200.00 worth of services. It's great, and the folks are great. I usually work with TIM. However, for the additional services, they "suggested" $2200.00 worth of services. I went to our local, reliable mechanic for a second opinion. Out of those $2200, only $1200 could be done now, and my mechanic quoted me HALF at $587!!! Now, one Subaru said that it comes with a LifeTime Guarantee; and my mechanic a 2-year guarantee, but it will last longer (an axle Seal) is starting to leak). However, Subaru's price is just over THREE times my mechanic's price, so for a say three-year life, it will last another 9 years PLUS before it equals the Subaru price. The other item, a lower control bushing, can wait to be replaced, not needed now as Subaru states, and the price difference is over $250. And for a previous issue, TIM was great, BUT the Service MANAGER still hasn't apologized for accusing me WRONGLY for something done by one of their personal!!! More

Great service! I needed front brake pads & rotors - Jason and the valet service guy (don't recall his name) made it super easy. Also, the price was very reasonable. I needed front brake pads & rotors - Jason and the valet service guy (don't recall his name) made it super easy. Also, the price was very reasonable. I plan to use them again for future services. More