Tyler Odom

I leased a new Forester in March. Jackie Dempsey was excellent to work with. She was accommodating and professional. Tiffany was very helpful during my encore visit with helping me un Jackie Dempsey was excellent to work with. She was accommodating and professional. Tiffany was very helpful during my encore visit with helping me understand the features in my car. Tyler Odom, sales manager was very accommodating and helpful. It was a very stress-free experience. I brought my car in recently for a recall check, Done quickly. More

by Terry Verified Customer Verified Customer

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Excellent service! He was very nice and made my experience easy and enjoyable!!!! Thank you jason ! He was very nice and made my experience easy and enjoyable!!!! Thank you jason ! More

by brittneykschmeltz Verified Customer Verified Customer

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Best experience at a dealership in years. No pressure. No games. Great price. I feel confident in my purchase and going back to them in the future. No pressure. No games. Great price. I feel confident in my purchase and going back to them in the future. More

by elihzis Verified Customer Verified Customer

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This Dealership is friendly, helpful and accommodating! It’s my second purchase and I was pleased and comfortable with them both times It’s my second purchase and I was pleased and comfortable with them both times More

by sushi4060 Verified Customer Verified Customer

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I chose a car online, and was able to get a similar product at the same price that I had seen online. Made me very happy, I would go back again to deal with this sales crew and dealership. product at the same price that I had seen online. Made me very happy, I would go back again to deal with this sales crew and dealership. More

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I was happy with the whole process of purchasing a vehicle at Granite Subaru. Sales team was helpful and made the purchase smooth and swift. vehicle at Granite Subaru. Sales team was helpful and made the purchase smooth and swift. More

by sketty_ Verified Customer Verified Customer

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Great sales person who was knowledgeable and very helpful with helping me navigate my new lease. Overall a great experience with Granite State Subaru. with helping me navigate my new lease. Overall a great experience with Granite State Subaru. More

by griendeau5 Verified Customer Verified Customer

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I LOVE my new car, I received a fair price & trade, in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that s in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that should be the norm when purchasing a new car. He asked the right questions to customize a deal that I feel created a win/win for both the buyer and seller. I felt like he genuinely listened to my needs, wants & concerns. Then guided me to best options available. If I only dealt with Adam, Granite Subaru would have hit a trifecta with my experience, satisfaction and referrals. Unfortunately, my experience with the salesperson and manager resulted in frustration leading to regret. They felt more concerned with their commission than my wellbeing. I have a sales and sales training background. My goal in any relationship is to create a win/win for all parties involved. I researched what I wanted and what was currently being offered by other local dealerships. I drove the hour plus to Granite because they had the car that I wanted in the two colors I was considering. Dealerships much closer to me had one color or the other and I needed to see both at the same time to make my decision. I took a test drive, with the salesperson, to confirm that this was the car I wanted. He was helpful and patient answering my questions. Everything changed when we sat down to negotiate the deal. Rather than listening to my needs and wants, I feel he followed a "script” rather than personalizing it to my individual situation. The back and forth “game” to his manager took way too long, in my opinion, based on my stated needs and the documents that I provided illustrating what a fair deal would look like and what I expected. It really was a waste of time, for all 3 of us, and took the joy out of what could have been a positive experience. The next morning, I had a situation at home that required much time and money to deal with. I called Granite and spoke with the manager since my salesperson was not in. I requested to be let out of the contract that I signed less than 24 hours before. I come from a state with a 3-day cooling off period and thought this was the norm. I was shocked when the manager said “I can’t do that”. I then called the finance company to see if I could cancel the contract. They said, “Yes, but the dealer has to initiate the cancellation.” Frustrated, I then contacted acquaintances experienced with NH dealerships and Subaru policies. They went to bat for me but unfortunately received the same answers. When I received the call that my car was ready for pickup, I explained that I’m dealing with issues at home and can’t stay to go over the functions of the car like I hoped. When I arrived, my salesperson was working with other customers but did have the keys ready for me to grab and go. I appreciated that. As I was loading my new car, I realized that I needed to remove the cargo cover to fit my crate in but couldn’t figure out how. I went inside and asked if someone could help me and they said they would be right out. I waited outside for what felt like a long time. The dealership was busy. When nobody came out to help me, I asked a few customers walking in/out if they knew how to remove it. They couldn’t figure it out either. I then went inside, totally frustrated, and begged “can someone PLEASE spare 60 seconds to help me.” This received prompt assistance, a rude comment and the cargo cover was quickly removed. I was so upset with how I was treated that I couldn’t go back in to collect the 65” TV I was promised or the $250 incentive that I qualified for. I’ve been buying cars since 1984. This is honestly the second worst car buying experience of my life! I wish that I researched this dealership like I did pricing, trade-in and financing. Is this why they are not accredited by the Better Business Bureau, have a one-star customer rating and the "caution" icon? More

by portstartollers Verified Customer Verified Customer

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I’m am very happy to have chosen Granite Subaru as my purchase and service dealer purchase and service dealer More

by kgoodrv Verified Customer Verified Customer

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I really appreciated the laid-back attitude and approach Josh presented. I was uncertain of which Subaru model I wanted and he encouraged me to test drive a few different vehicles until I felt confident mak Josh presented. I was uncertain of which Subaru model I wanted and he encouraged me to test drive a few different vehicles until I felt confident making a decision. I was torn between the 2025 Crosstrek and the 2026 Forester. After test driving and going through comparison data, he helped narrow the choices which left me feeling confident and sound with my decision.. More

by deborahenailor Verified Customer Verified Customer

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