Granite Subaru

On 6/5 my car was checked for coolant drop in the reservoir at your dealership and the conclusion was thermal expansion/contraction. Although it was known to your dealership that I always measure the reservoir at your dealership and the conclusion was thermal expansion/contraction. Although it was known to your dealership that I always measure the coolant level when engine is cold, I took the position of wait and see. On 6/8 I found the coolant in reservoir dropped 2 inch comparing 6/5, only after driving less than 100 miles. Roberto Rodriguez and I talked today (6/9) and he insisted that it is coolant evaporation. I told Roberto evaporation would never happen at this rate and I had this experience before on any car and this only happened after the TCV replacement and this car had no prior repairs. I also wanted to point here that a random loose bolt was found by me next to a windshield wiper and it was confirmed by the Granite Subaru technician on 6/5 that this bolt is for mounting the EGR (EGR had to be removed during the TCV replacement in 11/21). Today the car was analyzed by Autofair Subaru and they determined that the likely problem is air was not evacuated from the coolant. It became clear to me that the technician at Granite Subaru did not properly burp the air out of coolant when replacing the TCV and missed installing a bolt on the EGR valve. Unfortunately, your service contact discounted my information and insisted on an irrational theory of evaporation. I am very disappointed with your service quality and attitude. More

The team was very professional and helpful. It was the first time at the center bringing my 2018 Subaru It was the first time at the center bringing my 2018 Subaru More

convenience, spacious, VERY courteous, and superior execution, look forward to seeing you again very soon! execution, look forward to seeing you again very soon! More

We found this dealership by happenstance, referred by my employer’s benefits website. The entire purchasing experience was great! By the time we arrived at the dealership the car was ready for a test drive, employer’s benefits website. The entire purchasing experience was great! By the time we arrived at the dealership the car was ready for a test drive, thanks Tim! Pricing was explained very clearly and we reached a deal very quickly. Patrick explained all the ins and outs about additional guarantees and services. Picking up the car and trading in our old car was a breeze. Josh made sure we were all set while waiting for the car to be ready. Kacper was very courteous and thorough with his explanations. We definitely recommend this dealer to any Subaru buyer out there. We drove all the way from Mass. More

Everyone was courteous. Kept me informed . Didn’t take to long they even washed my floor mats Kept me informed . Didn’t take to long they even washed my floor mats More

Had my car detailed and they did an awesome job! They should post on their website it's an all day thing, but otherwise I am happy with the service. They should post on their website it's an all day thing, but otherwise I am happy with the service. More

Excellent customer service! Excellent vehicle service! Excellent communication! We have taken our vehicle there since we purchased it in 2011. Service keeps getting better! Excellent vehicle service! Excellent communication! We have taken our vehicle there since we purchased it in 2011. Service keeps getting better! More

Great service. We Would return to buy another car. Victor took good care of us. We Would return to buy another car. Victor took good care of us. More

It was nice to receive a call from Granite to schedule a recall appt for my car otherwise I would have pushed it off. They offered to pick my car up so I did not have to sit and wait with my toddler! I sc recall appt for my car otherwise I would have pushed it off. They offered to pick my car up so I did not have to sit and wait with my toddler! I scheduled the oil change / tire rotation as well. After the car pick up they called to give me the estimate and I told the gentlemen I had a one year complimentary service. There was some confusion because Granite and the facility I bought the Subaru had called / emailed within one day of each other. Although Granite did not owe me a complimentary service, they absorbed it and told me they would do what they needed to take care of it for me. No gripes - no let me talk to my manager. "We will take care of it". I purchased a Subaru and my husband leased one for me from Granite in years past. We will continue to keep coming back. Thank you! More

Already sent In previous survey. Duplicate surveys are counterproductive and annoying. Please refrain from sending multiple survey for the same service. Duplicate surveys are counterproductive and annoying. Please refrain from sending multiple survey for the same service. More