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Granite Subaru - Service Center

Hudson, NH

4.8
2,760 Reviews

2,760 Reviews of Granite Subaru - Service Center

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May 16, 2022

I feel like something is weird over there. Seems like every time I bring my car there for something simple like an oil change I get back these urgent repair needed quotes for up to thousands o More

by RICHIE.FIORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scharn
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Granite Subaru responded

Thank you for taking the time to write a review. I'm sorry that we are not meeting your expectation. We feel it is extremely important to keep you informed regarding your vehicles safety, mechanical, and maintenance status. We are extremely transparent with our recommendations and do our best to make it a comfortable process. That's the main reason we take pictures and video of our recommendations. We are also happy to bring you out look at your vehicle with the technician and shop manager. If you are questioning any of the recommendations or would like to discuss further, please reach out to me directly at 603-417-2382 or jbriggs@granitesubaru.com Joe Briggs Fixed Operations Director

May 12, 2022

Great service, the valet service is wonderful. Everyone was great, from the man who dropped off the car to the service person on the phone. More

by CAROL.GRUENEICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Patnaude
May 17, 2022 -

Granite Subaru responded

Carol, thanks for the nice review. Our valet service makes servicing your vehicle super easy.

May 12, 2022

Everything from start to finish was excellent. On time, reasonable and comfortable wait, good price. More

by dbdionne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lamontagne
May 17, 2022 -

Granite Subaru responded

Thank you for the great review and feedback. We appreciate your business.

May 12, 2022

Granite subaru of Hudson NH yet again has shown me why I keep going back! I brought my car in on Saturday to find out my radiator had a hole in it, thanks to my warranty I have still on the car, they fixed More

by sassyyyy0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
May 17, 2022 -

Granite Subaru responded

Thank you for the great review. We're so glad we were able to take care of your issue in a timely manner.

May 12, 2022

The employees are all very friendly, not pushy, and happy to explain things in detail, suggest alternatives, if needed. More

by jiang.yujun42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Granite Subaru responded

Thank you for the nice review. Our staff is the best and they make servicing quick and painless.

May 11, 2022

I really do love this dealership, I have been bringing my 2014 Forester here for years. They have always gone above/beyond when an issue was raised (issues with the oil consumption and engine replacement, t More

by LOTTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
May 12, 2022 -

Granite Subaru responded

Thank you for the feedback. Like you mentioned no one was able to meet our prices. Sometimes repairs cost more, especially if it's very time consuming like a clutch. We appreciate your feedback.

May 12, 2022 -

LOTTERSON responded

You might have misunderstood. But thats ok. I do truly love Granite Subaru.

May 11, 2022

The customer service agent (Jason S. ) in the service department was so helpful and friendly, the mechanics were thorough and the work was done in a timely manner. The waiting area was e More

by LEDBYGODALWAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Granite Subaru responded

Thank you so much for the great review and feedback. Jason and the entire service team do an amazing job. Customers love our new facility, waiting room and cold brew coffee! Thanks for spreading the word!

May 11, 2022

Service was great, people were pleasant and professional and the waiting room was comfortable. We’ll continue to have service done here. More

by COACHNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Granite Subaru responded

Thanks for the nice review. We look forward to woking with you again.

May 11, 2022

Always a pleasure working with service department. I've been a customer since my first 1997 Subaru and the dealership was in Nashua. Very courteous and friendly staff. More

by SKPWONG6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Granite Subaru responded

Wow, thanks for the great review and continued patronage. We appreciate your business.

May 10, 2022

This was my first time having my 2014 Subaru serviced at Granite Subaru and I was treated as though I had been a steady customer. I was also very pleased with the technician Eli, that I did a test drive wit More

by DSO96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
May 12, 2022 -

Granite Subaru responded

Thank you so much for the nice review. We hope to see you again!

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