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Granite Subaru - Service Center

Hudson, NH

4.8
2,756 Reviews

2,756 Reviews of Granite Subaru - Service Center

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November 01, 2021

Polite, and just great service all around. Prompt pick up and delivery back to my residence. More

by ledoux39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Granite Subaru responded

Dear customer, thank you for the great review. Our valet service is super convenient, glad you took advantage of it.

October 29, 2021

Service advisor was wonderful. Waiting room is comfortable. Service done in very reasonable time. Prices are a bit high when compared to non-dealer service sites. More

by NRMEYER711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2021 -

Granite Subaru responded

Dear customer, thank you for the review and feedback. We make every effort to keep our prices in line with the market. Keep in mind our prices are higher than non dealer sites because we use OEM parts. We appreciate your feedback and your business.

October 27, 2021

I love the service department at Granite Subaru. They are always efficient, friendly, and informative. The only glitch I encountered was when my car was returned, as the valet driver had some trouble finding More

by ALLENHARDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
Oct 28, 2021 -

Granite Subaru responded

Dear customer, thank you for the great review and feedback. We're so glad you took advantage of our valet service, it is quite accommodating.

October 26, 2021

Excellent attention to detail, couteius, professional, low pressure. Pricing however is higher than non dealer service departments. More

by CSAMOLYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy
Oct 26, 2021 -

Granite Subaru responded

Dear customer, thank you for the nice review and feedback. Our service department prides themselves on being professional yet low pressure. Pricing can be higher than a non dealer service department as we use OEM parts. Thank you for the feedback.

October 26, 2021

Great service as usual, but the valet portion did not work well this time. Many hours to have the car returned which impacted plans. Otherwise, very happy with Granite Subaru. More

by billburnseh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Granite Subaru responded

Dear customer, thank you for the review and helpful feedback. Usually our Valet service works extremely well. We will look into what the hold up was this time. We appreciate you bringing this to our attention so we can work on improving this service.

October 23, 2021

The staff were professional, courteous and kept me informed throughout my service visit. The assigned tech did a great job and appreciate the personal attention. More

by SSERIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Prevett from the Service Dept and CJ, technician who serviced my vehicle
Oct 25, 2021 -

Granite Subaru responded

Dear customer, thank you for the great feedback. Our entire service team prides themselves on a world class experience.

October 22, 2021

This was my first experience having repair and insurance coordinated so was pleasantly surprised it went smoothly. My Service Advisor, Jason Scharn, arranged everything including the loaner car which turne More

by underthesun22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
Oct 25, 2021 -

Granite Subaru responded

Dear customer, thank you for the kind words and wonderful feedback. Jason and the entire service team go above and beyond to ensure a positive experience.

October 15, 2021

I may or may not recommend this service center. I called and left messages to have my brakes done and no one called back. I had my brakes done at another service center. I have purchased 14 cars from this d More

by frank_chmilarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Granite Subaru responded

Frank thank you for the feedback. We are sorry to hear you have not had extraordinary service while visiting us. If you can offer any ways we can improve we welcome the feedback.

October 15, 2021

Fast and very helpful, waiting area nice an roomy. Plenty of coffee and an outdoor sitting area. More

by CHRIS.DAYCOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Granite Subaru responded

Chris, thank you for the review. Our new facility has a great waiting area and even outdoor seating area. We're so glad you enjoyed it.

October 14, 2021

recommend this dealership to anyone in the area. polite friendly and clean place to go to More

by JAYALAMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Granite Subaru responded

Dear customer, thank you for the great review and your recommendations.

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