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2,775 Reviews of Granite Subaru - Service Center
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November 12, 2021
Great service! Jaimy was very welcoming and very easy to talk to. Her favorite color is purple. talk to. Her favorite color is purple. More
by ANDREWMACBLANE
Verified Customer
November 12, 2021
Really like working with Jamie. The other service advisors are also good to work with but she is my main contact and goes the distance. I came to Granite State for service during the pandemic last y advisors are also good to work with but she is my main contact and goes the distance. I came to Granite State for service during the pandemic last year. Everyone was cognizant of the issue and was super in making sure that the customers felt safe in your facility even when you were going through your major remodel and expansion. Definitely a team effort.... Kudos!! from a healthcare worker!!! There are no surprises during the check-out phase as I feel in the loop during the scheduling, service, and plan for future services. Thank you .... As long as I own a Subaru and live in the area you are my "go-to"!!!! More
by AFCOSTELLO
Employees Worked With
Jamie
November 10, 2021
They sold me the vehicle I wanted but the service was over almost immediately. First service (prepaid): after the service (which I had to explain) Granite Subaru failed to note my “prepaid” status th over almost immediately. First service (prepaid): after the service (which I had to explain) Granite Subaru failed to note my “prepaid” status then hands me a bill for $100. What? No big deal, but in the back of my mind I’m thinking “how they do one thing is how they do everything” and I can’t shake the feeling that I’m dealing with incompetence. I let it slide, my mistake. Service two (prepaid): three days after the 1yr/18k service I receive a concerning email from Subaru stating that my oil pressure was low and to schedule a service immediately. What? I call. There was no resolution. The value of owning a new vehicle is in the belief it will not break down anytime soon and that was taken from me due to my service plans miss management and this mysterious email regarding my oil pressure. I checked and it seems fine. Dave McBride told me it it was a STARLINK mixup and I that my service plan could not be refunded and ended the conversation. So one star for having the vehicle I wanted plus one star for the dealership’s interior decorator but zero stars for the everything else. I will not be back, won’t recommend More
by Mark B.
November 09, 2021
18,000 mile oil change. While checking in I forgot to tell the tech that my right front fog light was out. After completion of service, I received the printout of services preformed. One of the items w tell the tech that my right front fog light was out. After completion of service, I received the printout of services preformed. One of the items was to check the lights (all lights) on the car. They said everything was all good but later that night I realized that the front fog light is still out. They either missed it or didn't bother checking it, in either case I wonder how much other stuff they missed or didn't do. I do love the new layout and check in procedure, so kudos on that. Staff was very friendly and all work accomplished faster than original time quoted (maybe because they didn't check all the lights). More
by kaleoinc
Employees Worked With
November 08, 2021
Knowledgable and friendly service staff that take excellent care of my three vehicles. Thanks as always. excellent care of my three vehicles. Thanks as always. More
by JACKFRAZ
Employees Worked With
November 05, 2021
They always make sure that I am in the loop on what needs to be done for the service. to be done for the service. More
by david_l_stevens
Employees Worked With
November 04, 2021
Awesome customer service!!! All of the staff greet you with a smile and are always professional and knowledgeable. with a smile and are always professional and knowledgeable. More
by CPRICE10
November 03, 2021
Great service as usual! The technician that serviced my vehicle answered all my questions, while parking my vehicle (as I was waiting outside). Not all of what he recommended was listed on my paperwork th vehicle answered all my questions, while parking my vehicle (as I was waiting outside). Not all of what he recommended was listed on my paperwork though... More
by KELLIE.DECALOGERO
Employees Worked With
November 01, 2021
Polite, and just great service all around. Prompt pick up and delivery back to my residence. and delivery back to my residence. More
by ledoux39
Employees Worked With
November 01, 2021
Excellent service and customer service. Employees are very helpful and best in the industry. I always recommend your dealership to my friends very helpful and best in the industry. I always recommend your dealership to my friends More
by pushpavadan_kadakia
Employees Worked With
