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Grants Pass Toyota

Grants Pass, OR

4.7
65 Reviews

375 Redwood Hwy

Grants Pass, OR

97527

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Showing 65 reviews

October 21, 2023

Chris was very proactive in finding me a RED Highlander making this a great buying experience. More

by Korjudym
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Omar
Oct 23, 2023 -

Grants Pass Toyota responded

We're thrilled to hear that Chris was proactive in finding the red Highlander you were looking for, making your buying experience great. Enjoy your new Highlander, and if you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

October 04, 2023

I worked with Ken Burrows. It was a easy-going and enjoyable experience. The other staff was very professional and affable. Would return. More

by Zopadpc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Burrows
Oct 04, 2023 -

Zopadpc responded

Ok

Oct 04, 2023 -

Grants Pass Toyota responded

Thank you for sharing your positive experience working with Ken Burrows! We're delighted to hear that your interaction was easy-going and enjoyable. Providing a pleasant and professional environment is important to us, and it's great to know that our staff met your expectations. We look forward to serving you again in the future and thank you for choosing us!

September 13, 2023

Omar and Zach along with Mike Spencer everyone was amazing to work with thanks GP Toyota More

by lepitari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Zach, Mike Spencer
Sep 13, 2023 -

Grants Pass Toyota responded

Thank you for sharing your positive experience with us! We're delighted to hear that Omar, Zach, and Mike Spencer, along with our entire team, provided you with amazing service. Customer satisfaction is our top priority, and we appreciate your kind words.

August 26, 2023

If you are in the market for a new or used car, definitely check out Grant's Pass Toyota! I was assisted by Carly W., and the whole experience was very positive.. Carly was so friendly and took us More

by Tahnee K.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carly W.
Aug 28, 2023 -

Grants Pass Toyota responded

Tahnee, Thank you for taking the time to leave us this great review for everyone to see. Carly will be delighted to know your were pleased with your car-buying experience. If we can be of any further assistance, please feel free to reach out to us at any time.

August 25, 2023

I was very nervous because It was my first time buying a car. Dani, Stephanie, and Justin were very kind, professional, and down to earth. I did not feel like I was being scammed. They thoroughly explained More

by Dylan Stemberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani, Justin, Stephanie.
Aug 28, 2023 -

Grants Pass Toyota responded

Dylan, Thank you for sharing your awesome feedback and your great experience with Dani, Stephanie & Justin. Congratulations on your new ride! If you have any further questions, don't hesitate to reach out to us.

August 13, 2023

A very smooth experience! Me and my partner called to buy a new car. Kent kindly took us through the process of everything very well. As this being our first time making a big More

by jennakay911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kent, Mike
Aug 14, 2023 -

Grants Pass Toyota responded

We're happy to hear that you had a five-star experience buying your car from our dealership with the help of our team member, Kent. We appreciate your feedback and we're delighted to have your business! Wishing you many miles in your dream car, thank you for choosing us.

August 13, 2023

Once I got hooked up with the perfect salesman, Jaymen, my experience was top notch!! Mike, Jaymen and behind the scenes Jenn it was amazing!! I got the Camry TRD, I’ve already had questions and Jaymen w More

by dhemmer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaymen, Mike and Jenn
Aug 14, 2023 -

Grants Pass Toyota responded

We're thrilled to hear you felt well taken care of by our team. We take great pride in providing top-notch service and care to all of our guests, so we're delighted to hear that our team exceeded your expectations. Thanks for sharing your positive experience!

August 12, 2023

We could not have wished for a better experience! Rhianna Lawrence assisted us at Grants Pass Toyota. She was patient, she truly listened to what we wanted and found us the perfect 2024 Grand Highlan More

by Kelsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhianna Lawrence & Dylan (finance manager)
Aug 14, 2023 -

Grants Pass Toyota responded

Kelsey, wow! We're thrilled to hear that you had a phenomenal experience picking up your Grand Highlander and that our team members Rhi and Dylan made the buying process easy, clear, and transparent. We're delighted that they exceeded your expectations and thank you for recommending them, as we strive to create a positive and comfortable environment for all our customers.

August 03, 2023

We bought a Corolla Cross yesterday and Matthew was our sales person. He was friendly, upbeat, knowledgeable and made the process go quickly. I would definitely recommend him and the dealership. More

by Michica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew and Austin
Aug 04, 2023 -

Grants Pass Toyota responded

Thank you for sharing your positive experience with Matthew at our dealership! We're proud to hear he made your purchase smooth and was very personable with you. We appreciate your feedback and we're looking forward to many more years of doing business with you in the future.

July 28, 2023

My daughter had her car serviced there and they rotated the tires week or so later it started making a horrible noise stopped into Les Schwab and found out one lug nut is all that was holding on the tire c More

by Alan Bennett
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jason?,
Jul 31, 2023 -

Grants Pass Toyota responded

Thank you for bringing this to our attention so we can look into this for you. Would you mind contacting our Customer Care Manager at 541-476-6858? We would like the opportunity to resolve this issue.

Jul 31, 2023 -

Alan Bennett responded

I am not wanting anything. There is nothing to resolve what should have happened was an immediate apology to my daughter for endangering her life grants Pass Toyota should’ve found out who did the work, then put a letter in that persons file stating that if anything like that ever happened again they would be fired. None of that happened so what’s the point now I simply want the public to know that if they have their car serviced there, they need to double check everything if that tire had come off on the freeway my daughter would not be with me anymore I left my phone number when I complained and I was told that it would be passed on to the boss and that they would be getting a hold of me. Of course, that did not happen. It shook my daughters nerves up so bad that she has gone to Les Schwab twice since this incident, because her car made a noise to just have the tires checked and of course they were fine. I know that mistakes can happen. It’s the lack of accountability that is so shocking.

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