Grapevine Dodge Chrysler Jeep

Poor customer service I have had two issues with the service department within the the last six months. Bought my 2016 Charger RT from this dealership. I received two free I have had two issues with the service department within the the last six months. Bought my 2016 Charger RT from this dealership. I received two free oil changes part of my service package. Went to the service center to get my oil changed. Was greeted by one of the service advisors. Explained that I needed an oil change, and a tire rotation. She stated she would get a service advisor to help. I saw one service advisor with a customer, and one talking with one of the mechanics, and laughing. I waited outside for ten minutes with no one helping. I see the advisor that was laughing with one of the mechanics got up, and left. I proceeded inside. I ask the service desk if I could get some help. The advisor that was cutting up with his buddy said he as the only advisor here, and was busy. I then stated fine I will go to AutoNation to get my service done. Which were friendly and took care of me. I did complain to the general manager. Which had the service manger contact me. He did say that this is not how they conduct business, and to speak with him when I need help. Now to present day. I'm having issues with my stereo, and speakers. I called the service center today to schedule and appointment. A lady picked up the phone, and I proceeded to explain the problem. I asked if they have a loaner car program. She said yes, but the technician would have to diagnose the problem then they could give me a loaner vehicle. But the vehicle would have to dropped off Monday, through Thursday 7am to 10am. Looked at then everything could go through. So I work a normal job. I have to take off of work to drop my car off for warranty work? That makes no sense to me. This is the second time I have had issues with the service department. I'm setting up an appointment with AutoNation Dodge in Hurst where I can take my car anytime. They have taken care for me. More

Customer service! Absolutely great experience. I would recommend this dealership to everyone. Great staff and a beautiful lot. Plenty of inventory to choose from. Chuk Absolutely great experience. I would recommend this dealership to everyone. Great staff and a beautiful lot. Plenty of inventory to choose from. Chuk Aluka was my salesman. Ask for Chuk Aluka. More

Service Department actually leads with Service! I purchased my car at a different dealership. I went back for a problem, the dealership was under new management and all my records could not be locat I purchased my car at a different dealership. I went back for a problem, the dealership was under new management and all my records could not be located and so they would not reach out to our extended warranty company. In fact they had the audacity to try and say I had "never" changed my oil. That was so far from the truth that everything they said and did from that point I couldn't trust. So, I went to Grapevine Dodge and got the service adviser Chris Martinez. He was awesome! He was so nice and empathetic to my situation. He asked for any outside records I had and he contacted the extended warranty company and he got my work approved. I was so appreciative that I decided to go ahead and do other standard necessary work on my vehicle, including purchasing 4 tires. I normally do not do this type of stuff at a dealership. But I feel Chris had earned my respect and trust. I cannot say enough about my appreciation that someone didn't just blow me off because it wasn't their car or their problem. Chris was different. I will go back when I need other work done. In fact I am looking at purchasing a truck and I will now consider a dodge now and at this dealership. I hope this mentality runs through out the dealership and not just in Chris. Right now they will get the benefit of doubt or no doubt on my part. More

Buyer beware of dealership The "list" price is purposely misleading. Didn't include "fine print" which included APEX vehicle management and other service costs. Then reached an The "list" price is purposely misleading. Didn't include "fine print" which included APEX vehicle management and other service costs. Then reached an agreed upon price including TTL, but that isn't what ended up on the financing. I didn't examine close enough and ended up paying more than the agreement. Never heard from "management" as promised to try and resolve issue. Don't expect any change -- they got away with the trick. More

Plenty of apologies, inflated prices & poor service. 14 Jeep Grand Cherokee with 26,000 miles. Check engine light due to oil pressure switch, hvac system quits, & another recall on transmission electroni 14 Jeep Grand Cherokee with 26,000 miles. Check engine light due to oil pressure switch, hvac system quits, & another recall on transmission electronics done. Cost me $924.00 with only the transmission being covered under warranty. Service writer and service manager ignored wife n I during pick up, didn't care that we bought there or lost another customer. Recognized that a dealer is only as good as the manufacturer they represent. In this case I strongly urge folks to check reviews such as this on both before buying, I wish I had. Case# 31145371 More

very unprofessional I traded my car in a couple of times with grapevine dodge. The last time I went instead of trading it in they wrote it off now its on my credit. I put I traded my car in a couple of times with grapevine dodge. The last time I went instead of trading it in they wrote it off now its on my credit. I put faith in them and its been turned upside down. Make sure you always double check any paper work that you do with them. In fact I still haven't received the paperwork I signed and its been over six months. They wont return my calls and if I call them they get an attitude and hang up. I wouldn't recommend them to anyone. More

Grapevine Chrysler Jeep Dodge - Total crooks! Grapevine Chrysler Jeep Dodge - Absolute crooks! I spent 3 hours negotiating a deal. After endless back and forth, we finally agreed on a deal wh Grapevine Chrysler Jeep Dodge - Absolute crooks! I spent 3 hours negotiating a deal. After endless back and forth, we finally agreed on a deal which was $7,000 better than what they originally offered. As we were going through that process, they tried to tell me I was saving $3,000 because I was only paying taxes on the difference between trade truck and new truck and not the full purchase price of the new one. Saving me money? That is Texas state law. To put their stupidity into perspective, they understood that I was a 20 year banker (With experience in auto lending), I've purchased 4 $70,000 + vehicles in the last year and probably 30 over all. I'm not a novice. I mostly negotiate deals by phone and spend no more than 45 minutes at a dealer. Following that, it took more than an hour to get to finance and close the deal. The xxI manager was a decent guy, but initially tried to sell me a rate that was far more than a rate for which I qualify - almost 2% higher than what I'm currently paying. I had some back and forth with him and we got to the same rate I'm paying. This had more to do with misinformation provided by the sales team than him. Next, we start reviewing the calculations. They apparently charge you $900 to walk from the showroom to the finance office. The purchase price increased by $900 from what we agreed to which was also the price advertised on their website and cars.com. The additional charge was "dealer adds", one of which was a bed liner which the truck did not have. They could not tell me what "adds" were added and this wasn't disclosed to me until I was close to signing the note. The Sales Manager came into the office to try to convince me that the dealer adds had value (again - adds that they couldn't itemize) and also to find discounts offered by the manufacturer that they could apply to the inflated price to get me the price THEY ADVERTISED WITH NO DISCLAIMER!!! At this point, it was a matter of principle. I told him I wasn't paying 1 cent more than their advertised price and asked him to give me a yes or no answer if he was going to do the deal. He said no and I promptly left. These guys are incredibly dishonest and try to squeeze you for every dime. You must be a very shrewd negotiator, experienced buyer and disciplined to stand a chance of not getting screwed. Basically, it is like going back to the 80s and trying to buy a vehicle. Do yourself a big favor and steer clear of Grapevine Chrysler Jeep Dodge. Make the trip to Bonham or Roger Williams in Weatherford. Those guys will shoot straight with you. More

Worst experience of my life stay away they are all liars This has been the worst experience of my life. They will charge for multiple extended warranties then cancel them get the money sent back to their dea This has been the worst experience of my life. They will charge for multiple extended warranties then cancel them get the money sent back to their dealership but you will pay for it. If you have purchased extended warranties call and make sure they don't scam you. I have been requesting a copy of my contract since November 5 Rod is a liar so is Allen as well as moe People please be aware of this dealership they will rip you off ignore your calls hang up on you. Please don't let this dealership take advantage of you cause they definitely will. They scammed me for over 13 grand.., If I could rate this dealership below 1 I would!!!!!!!!!!! More

Everyone that I dealt with didn't keep there word on 1 thing New car buyers watch out for back door insurance scams also used car buyer's beware be sure to look at paper work and leave with your contact and ever New car buyers watch out for back door insurance scams also used car buyer's beware be sure to look at paper work and leave with your contact and everything you signed More

Signed, Sealed, SATISFIED! Stu (product spec) & Andrew (finance Mgr) treated me with respect and gave me great customer service this Nkack Friday weekend! The deal was "crafted" Stu (product spec) & Andrew (finance Mgr) treated me with respect and gave me great customer service this Nkack Friday weekend! The deal was "crafted" for me under the terms I requested. Give these guys a chance to "craft" a deal for you that will make this new year special! I'm turning heads in my new CHARGER Rallye! More