Grapevine Dodge Chrysler Jeep

The buying experience at Grapevine Dodge was perfect. I worked with Bruce Clark and he was great, no preasure, relaxed, and I bought my new 2013 Charger. My car is fantastic, my salesman was fantastic, th worked with Bruce Clark and he was great, no preasure, relaxed, and I bought my new 2013 Charger. My car is fantastic, my salesman was fantastic, the dealership was fantastic. The whole process was great. More

Every one was frendly and nice. But the guy I got put with was very pushy. I kept having to repeat myself that what he was showing me was WAY out of my price range and that I wanted a used car. There sel with was very pushy. I kept having to repeat myself that what he was showing me was WAY out of my price range and that I wanted a used car. There selection was small, and end the end I left because he just want getting my needs in a car. More

• I scheduled a service on-line and promptly received a • I scheduled a service on-line and promptly received a call from the dealership thinking I was looking to purchase. Once she realized I had schedule • I scheduled a service on-line and promptly received a call from the dealership thinking I was looking to purchase. Once she realized I had scheduled a service I was transferred over to the service department. I made arrangements [again] for service; however, on arrival they did not have my basic information at hand and had to go through the whole process request again. Brian [the designated rep] was very bright and friendly. I can not fault Brian for my [bad] experience as I could tell he was being helpful based on how he had been trained. Relative to his training I would rate him at 10. This was my first experience at this dealership so naturally I would have preferred to have been shown around a little with basic explanations as to how things worked. I contributed that not happening to a general lack of training from the dealership. • No coffee. [...and I really wanted coffee] The machine looked as if you had to have a credit card to use it and representatives seemed illusive ... If coffee was available, there was no explanation as to how to make it. To me that area was awkward and uninviting. • The 'Mopar' center was gloomy and again, uninviting. I went in there to look around but did not feel welcome. The staff basically ignored me and I felt like I wasn't supposed to be there. • I had to WAIT for a rental. Again seemed a bit clumsy since I thought a rental was to be associated with the service. Rental car rep [Chris?] was cordial but not welcoming. He came across to me as somewhat stroppy and perhaps a little grumpy. • I found the rental process to be basic and unimaginative. My experience with previous dealership rentals (Lexus , for example) is turn-key. I would immediately receive a like or more luxurious vehicle as a rental and certainly would not have to bother with gas. When I returned the vehicle, the rental car manager, Monica Serrano did ask for my input so I was able to express my concerns to her which was a definite plus. • When I returned to pick up my vehicle, the check-out center was unmanned and I had to wait about 10 minutes before someone decided to saunter back. Again, I was not greeted and felt as if I had been waiting only to be shown distain for having to be checked out at all. I see potential, but my overall experience was fair and unimpressive. [Not very good] I will certainly avoid a return visit if I can and would prefer to find a more customer oriented service location. More

They were extremely friendly from the minute I walked onto the lot. I came visiting from out of state, with the intent of 'just looking' and possibly taking a test drive of a new Ram pick up truck. Chad onto the lot. I came visiting from out of state, with the intent of 'just looking' and possibly taking a test drive of a new Ram pick up truck. Chad Ivie, the manager, was very knowledgeable about the concerns I had about purchasing a vehicle from out of state. We came to an agreement which was too good to refuse, and I became the owner of a new Ram, purchased in Texas, and living in California. When I picked up the vehicle I was met at the front door by Terrence, who then got Chad, who introduced us to a very knowledgable Director of Excellence Jude Ross, who aquatinted me with my new Ram. What a great and easy experience! My family and I enjoyed our comfortable drive home to California! More

Peggy went the extra mile and reserved an Enterprise car for me whle I had 3 days of warranty work done. She has handled servicing my vehicles for 2 1/2 years and always calls me back and keep me informed for me whle I had 3 days of warranty work done. She has handled servicing my vehicles for 2 1/2 years and always calls me back and keep me informed as to progress. Always has a positive attitude and a smile on her face. She is great. Picked up my car yesterday. More

I am a repeat Lexus Buyer who has always raved about the level of service and personalized treatment I have received from Lexus. My Dodge 5500 is my first Chrysler product that I am purchasing for my new m level of service and personalized treatment I have received from Lexus. My Dodge 5500 is my first Chrysler product that I am purchasing for my new mobile franchise business. What can I say about Nona James and Peggy Chaney? They have become friends and not just business associates after a month-long ordeal to repair my truck from extensive fuel system contamination. Both ladies are very straight-shooters who pull no punches in explaining the nature of problems, the game plan for resolution and with regular follow-up and progress reports to ease my mind. Of particular note is their Professionalism and Expertise in dealing with insurance adjustors and case agents to be sure that I was treated fairly and their Pro-Active way of rolling up their sleeves and getting things done in a timely manner. MOST IMPRESSIVE. We had a positive ending to what could have been a very tough setback for me and my fledgling business. Because of these 2 ladies, Grapevine Dodge has earned a loyal customer and I plan to purchase a Jeep Grand Cherokee from this dealership in the not-too-distant future. KUDOS TO THESE CONSUMMATE PROFESSIONALS!! Dan Birgelaitis Colleyville, TX 214-202-2952 More

I had been looking for a Jeep for some time . When i went into the Grapevine Dodge Dealership on Monday ,, May 20 , 2013 .Vince Kaska & Allen Salyers made Jeep buying experience # ! ! Those guys guys made me into the Grapevine Dodge Dealership on Monday ,, May 20 , 2013 .Vince Kaska & Allen Salyers made Jeep buying experience # ! ! Those guys guys made me feel comfortable and gave me a great deal on a great vehicle with a great price that i could afford . They even made it extra special and announced my purchase ove the intercom . I love my Jeeep ! I love those guys from the Grapevine Ddge dealership ! I would definately return there for another purchase or any other need or question , and will also refer others . Happy Customer ! Kim Morris More

Bruce was very positive and used good sales techniques to ensure interest. He took the time to discover enough about my needs and made an initial offer that made me think he was willing to deal. Bruce used t ensure interest. He took the time to discover enough about my needs and made an initial offer that made me think he was willing to deal. Bruce used the right terminology and phrasing and assumed the sale so I had to work with him carefully to make sure this was a good win for all parties involved. Bruce was very accommodating though and I am very happy with the purchase. Bruce Clark is an excellent salesman. Promote him to team manager! More

Thorough write up of my service order completed in a timely, professional manner. I am very pleased. Nona kept me informed of the progress while I waited and made sure I understood all services and cost timely, professional manner. I am very pleased. Nona kept me informed of the progress while I waited and made sure I understood all services and costs incurred along the way. I actually ended up paying less than I originally thought. I recommend Nona and Grapevine Dodge Chrysler for your vehicle maintenance needs. More