Grapevine Dodge Chrysler Jeep

We worked with Ron Jones. He was very energetic and we got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so th got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so that I could get my wife to her doctores appt. Excellent experience all around! 231776 More

My 1st visit to dealership; after looking at Jeeps in the lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry manager/ executive at the dealership that screamed and ranted at the top of his lungs for the 40 minutes I was there. It was very embarrassing, unprofessional, classless, and way beyond excusing under any circumstance. That was when I realized I would never buy a car from them, I was just happy my wife and kids were not exposed to that volatile scene! It appeared the 3 bad stories from friends who shopped there prior to my visit were spot on. I only stayed because my keys were with the manager evaluating my trade-in. I was most embraced for my sales person Jude Ross who was most pleasant and should rethink who she works for. On a separate note, the price quoted on a new wrangler was not competitive as I soon found out via cars.com, but, that has no bearing on my view of this dealership other than I thought it was humorous that the internet priced lost leader,was not exactly the final sales price as advertised (please add another $600-800). My second and final visit came 6/26/2012 when I set up a 2 PM appointment to get an oil change on my recently purchased (4/2012)Jeep Sahara from Greenville Chrysler (I highly recommend shopping them, great experience and the price quoted on the internet was the final price paid). Since I purchased the 100k 6 year extended warrantee and live in Grapevine, I reluctantly thought I would at least give the Service Department a try, how bad could it be? Well the answer there is a very loud and firm Ditto! I was assured I could get in for the oil change at 2PM which I told the service rep on the telephone was very important since I was coming from Irving during my 1 hour lunch break. At 2PM I was met with a condescending and irritated serevice tech named TJ; who was more concerned with who would possibly tell me I was getting in any time before 3PM than trying to rectify the situation. TJ lacks the basic protocol and customer service assets to be dealing with customers and the awareness necessary to handle the situation as a customer service professional as opposed to unqualified amateur. As I look back at my 2nd and last visit to Grapevine CDJ I get the feeling that this basic lack of customer experience seems to be common there, maybe that manager screaming that day was the man in charge which would explain my experience and others I have heard from. I get a lot of questions on my Jeep everywhere I go, I now make it a point to share the respect I have for the product and make sure I steer them far away from Grapevine CDJ! Matt Baulier, Grapevine Texas More

Went in to look at new Ram 4 door trucks. I did not have Went in to look at new Ram 4 door trucks. I did not have alot of knowlegde of all the different models by Dodge.I have only drove Chevrolets and GMC Went in to look at new Ram 4 door trucks. I did not have alot of knowlegde of all the different models by Dodge.I have only drove Chevrolets and GMC trucks for the last 20 yrs.Luckly I had a salesman named Cameron Grant that is just starting off in this field of work.He showed me and told all the differences and dealt with me for 3 days.We finally got a deal done with alot of help from him.If you are looking for a salesman that will go the ETRA MILE I recommend asking For Cameroon Grant employee#6510426 ! More

Beware of 11,000 rebate on RAM trucks.it is a sale gimmick.They will give 11,000 off but they won't tell you about dealer install and worthless 3 years maintanance deal which combined is 5,000 bucks.S gimmick.They will give 11,000 off but they won't tell you about dealer install and worthless 3 years maintanance deal which combined is 5,000 bucks.So in reality you are only getting 6,000 off the MSRP not 11,000 .I was at Grapevine dodge for 4hrs and when it came to signing paperwork I noticed that the truck instead of being 25700 dollars was more like 29,000 so when I asked how come it was 4,000 more then we agreed on they came back and said how 5000 includes dealer install.Plain and simple I was lied to and I left.I got the same truck with center console shifter and bed liner which grapevine dodge did not come with for 27,200 from another dealership.Be carefull this guys are dishonest and check the papers before you place your signature. More

I went in yesterday to buy a Jeep. I was told that I could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were not agreed upon. When I asked about the charges, I was told everyone has to pay them. I already had the coverage with my insurance company with the exception of spill protection. It's a jeep with holes in the floor, why do I need that? Buyers beware of added charges! More

I came in for an oil change and was greeted by T.J. White. He was great, told me I would get a hand wash for my car and said it would all take about 45 minutes. It did. They checked my car and told m White. He was great, told me I would get a hand wash for my car and said it would all take about 45 minutes. It did. They checked my car and told me a couple of things I should watch, but never pressured me to get it fixed while I was there. Every one was friendly and I will definitely be back. (RO #1212463). More

Mario was very helpful and very and very patient. Although my wife and I knew what we wanted. We still wanted to try a few other vehicles. He went and got each vehicle never acted as if it was a prob Although my wife and I knew what we wanted. We still wanted to try a few other vehicles. He went and got each vehicle never acted as if it was a problem. He was very knowledgeable of the Jeep Wrangler and answer all our questions. When it came to the price he worked with us and got us the maximum for our trade in, as well as got all the rebates we had coming to us. He also explained all the financing options and warranties. Mario is a credit to the dealership. More

Service Advisor: Nona James RO Number: 141929 The Service Advisor: Nona James RO Number: 141929 The service repair was completed and coupons helped reduce cost. Nona has always been a courteous pr Service Advisor: Nona James RO Number: 141929 The service repair was completed and coupons helped reduce cost. Nona has always been a courteous professional service advisor and I recommend her. This service experience could have been better in a few ways: 1. Nona was not available when I brought my vehicle in, I didn't get the feeling of care but rather just get me signed in and I had to wait longer than I expected. 2. Due to circustances outside of Nona's control my vehicle was in the shop for 3 days when I expected 1 day. 3. The only communication I received on the status of my vehicle was after I called, each day. More

I had a great experience working with Mario Guzman (6483633) at Grapevine Dodge Chrysler Jeep. He was a real gentleman, he did what he said he was going to do and he did those things when he said he w (6483633) at Grapevine Dodge Chrysler Jeep. He was a real gentleman, he did what he said he was going to do and he did those things when he said he would. He was very helpful in explaining all the bells and whistles on our new Jeep Grand Cherokee Overland and I would highly recommend Mario when you are looking to buy a new Dodge, Chrysler or Jeep. FIVE STARS for Mario Guzman and Grapevine Dodge Chrysler Jeep. Thank you Mario and BRAVO!!! Ralph Williams - Fort Worth, TX More

I recently purchased a 2012 Jeep Wrangler Unlimited Sahara in a color that I had searched the US for. Nino Mansour, 6208726 was my contact at Grapevine and after the entire process I can say that he pr Sahara in a color that I had searched the US for. Nino Mansour, 6208726 was my contact at Grapevine and after the entire process I can say that he provides great customer service with follow ups via phone call, texts, and emails. As I live in Virginia Beach and conducted the entire process long distance I thought that the great service would stop as soon as the paperwork was signed. That has been far from the truth. He continues to answer my questions with patience. I hope to meet him personally one day. If you are looking for an easy, non-pressure sale experience with a great deal then Nino is your person. If things change I'll surely update, but I doubt it will as it has been very good even three weeks after the purchase. More