Grapevine Dodge Chrysler Jeep

My husband and I came in on a Friday to lease a new Jeep Grand Cherokee. We found a Jeep that fit our needs, we worked out a price and financing was approved. We filled out all the paper work and signed o Grand Cherokee. We found a Jeep that fit our needs, we worked out a price and financing was approved. We filled out all the paper work and signed over a check for $5000 for the down payment and ttl. The Jeep was supposed to be a dealer trade from Fort Worth so we called the following Monday to see if the Jeep was ready and could come pick it up. They then informed me that the Jeep was sold (!?) at some point over the weekend and we would not be moving forward. First, why did we go through all the paperwork, financing and handing over a check for a vehicle that was not properly reserved or obtained? At this point we were pretty frustrated by their inability to follow through on what was considered a done deal Friday. Nevertheless, we continued to try and work with them to find another vehicle, even changing initial requests of preferred colors and packages to help facilitate the search. As of Tuesday nothing had been found. To our surprise, we found out that they had cashed our down payment check!! Why was our check cashed when (1) we were not given a vehicle and the one promised was lost and (2)they had not even been able to find a replacement? We called the dealership several times that day and the next. No one appeared to be there that could help me or interested in finding someone who could, our calls were dodged and avoided by all parties, even one of the female managers. I called again several times on Thursday finally got a hold of Adrian in Finance and he seemed to be aloof about the whole situation, as it must be common practice to cash checks before delivering goods. He asked me to send proof that the check was removed from my account, he never got back to me. I finally tracked down the GM's email and he promptly returned my call, apologizing for the trouble and seemed sincere. He wanted to continue a deal and let them "fix the mistake", but we were done here. Needless to say, we went to another dealership down the street and found a better Jeep at a better price right away. More

I called the dealer that day and was forwarded to Jerimiah. He friendly voice and encouragement made it easy for me to come in to see if I could be put into a new truck. I left that day with a bran Jerimiah. He friendly voice and encouragement made it easy for me to come in to see if I could be put into a new truck. I left that day with a brand new 1500 RAM 4x4 with the RAM Boxes.. and hauling package.. I love it!! and Jerimiah Clark was great.. he got me in and out in record time..with a great deal!! See you in one year, Jeremiah.. that seems to be my M.O.. More

Mario sold me a car - Very simple...Got a great Deal and made sure I was taken care after the sale. Even offered me his lunch! Good Job Mario 6208100.........................ASK FOR MARIO! made sure I was taken care after the sale. Even offered me his lunch! Good Job Mario 6208100.........................ASK FOR MARIO! More

Jude our sales representative was outstanding. She answered all of our questions and followed up everything. We shopped at all of the Grapevine dealers and found that Jude was one of the best sales p answered all of our questions and followed up everything. We shopped at all of the Grapevine dealers and found that Jude was one of the best sales persons. If you want to shop here, ask for Jude. More

Jason Eagles was very nice to work with. He answered all my questions, gave me the facts and was not pushy, which was a nice change. The service I received was great. I truly enjoyed this process. my questions, gave me the facts and was not pushy, which was a nice change. The service I received was great. I truly enjoyed this process. More

Peggy was extremely friendly, knowledgeable and reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what repairs the Jeep needed, as well as the cost. More

We had a broken passenger door inside handle and Jeep no longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. Very satisfied with Nona and with Grapevine Jeep. RO number 140062 More

Service work completed in a timely fashion in a satisfactory manner. Appointment scheduled for additional service work. The dealership is convienentally located close to my home. satisfactory manner. Appointment scheduled for additional service work. The dealership is convienentally located close to my home. More

Peggy Chaney, ID #139704, not only took the ball and ran, she scored !! From the moment she met me at my Jeep to check me in, until she shook my hand and said "Thank You" at the cashier desk, she was the ep she scored !! From the moment she met me at my Jeep to check me in, until she shook my hand and said "Thank You" at the cashier desk, she was the epitome of professionalism, product knowledge, and downright friendliness. It has not been often I felt completely at-ease and comfortable when at a dealership for service...but there was no doubt here. And, I was there twice within a week, getting the same great vibe. Thank you, Peggy ! You did a fabulous job, and are nothing short of a valuable asset and great face for Grapevine CDJ ! Tim Bean Colleyville, TX More

great service, did what they said the would do. Thomas Suby was the sevice advisor and he followed thru and completed the work. Marilyn Dudley RO# 138713 Suby was the sevice advisor and he followed thru and completed the work. Marilyn Dudley RO# 138713 More