Grapevine Dodge Chrysler Jeep

Phil Cruson gives excellent service!!! This is a great dealership and they give great service. Phil Cruson is wonderful and exceeded my expectations. I would highly recommend this dealershi This is a great dealership and they give great service. Phil Cruson is wonderful and exceeded my expectations. I would highly recommend this dealership and I would highly recommend Phil Cruson!!! More

Great service! Had a great experience and really liked working with Mitch. The dealership has a very large selection which is important also because I prefer to tes Had a great experience and really liked working with Mitch. The dealership has a very large selection which is important also because I prefer to test drive the actual car that I'm purchasing. More

Great And Friendly Service The dealership has a huge inventory so that means you have lots of vehicles to choose from. Mitch Merckling is knowledgeable, listens to what you wa The dealership has a huge inventory so that means you have lots of vehicles to choose from. Mitch Merckling is knowledgeable, listens to what you want, friendly and has a fun personality. It is a very refreshing experience at a car dealership. More

Great experience! Mitch Merckling was very helpful in my car search. He had a lot of knowledge and expertise. I will definitely go back in the future. Mitch Merckling was very helpful in my car search. He had a lot of knowledge and expertise. I will definitely go back in the future. More

STAY AWAY!! Needs a new sales manager ASAP. Beware of this place! Worst car buying experience ever!!! The sales person I worked with was excellent and tried t Needs a new sales manager ASAP. Beware of this place! Worst car buying experience ever!!! The sales person I worked with was excellent and tried to do everything possible to make the deal. The SALES MANAGER on the other hand made sure that I did not walk away with a truck. The experience was so awful!! I was looking at a certain truck and was working on the price. From the beginning I gave them my payoff for my lease. They gave me a pretty good deal but after driving the truck around town for a couple hours, I realized the truck was a demo (it had 2500 miles on it). We had already worked out a price prior to my extend test drive but after noticing the miles, I wanted more off the sticker. I came back with the truck, tried to make a better deal and the sales manager increased the price! How does that work! -He didn't have the correct payoff entered which I gave them from the beginning. -He said since it was a lease I didn't get a certain rebate which I told them it was a lease from the beginning. -He increased my taxes paid due to it being a lease. I walked out furious and left the dealership saying I wouldn't be back no reason to call. Sure enough about 5 min later the sales manger calls. I was still upset, told him why I was upset. He tried to over talk me while I was explaining the situation, got angry and hung up on me while yelling "Good luck to you!!!" Really? You are the manager? The one that is suppose to be the professional boss? Sure bud.. Well good luck to you and the dealership... More

worst car buying experience ive ever had I've bought many cars in my life, I'll make this short and to the point, tons of dealer add ons not disclosed until the end of the process. Pointless I've bought many cars in my life, I'll make this short and to the point, tons of dealer add ons not disclosed until the end of the process. Pointless dealer add ons not worth the paper it's not printed on. They are ultra shady, there are many other dealerships to use, go somewhere else. Bait and switch sales tactics. More

Shady Sales Team My wife and I went to this dealership this past weekend (3rd of July) for a used vehicle. When it came to the price and everything, my wife told them My wife and I went to this dealership this past weekend (3rd of July) for a used vehicle. When it came to the price and everything, my wife told them she already had financing through a Credit Union at a really low rate, to which the salesman (Stewart) asked to give them a chance to match it/get close and they would be sure to get us a good deal. We told them where we wanted to be for monthly payments and the first "deal" didn't come even close (they lowballed our trade in). In addition they have a mandatory "Dealer Accessories" add-on for $1197 something called Apex that's some kind of GPS/Tracking/Recovery system he boasted is for Android and will soon be for iPhones too (we told him it's useless because my wife has a Windows phone). My wife asked what the interest rate was because it wasn't on the sheet they printed out and Stewart said he didn't know but he could find out. He had us sign a sheet to agree that we want to try and make a deal and left the office. When he came back, he gave us more for the trade in but the numbers still weren't good enough. Again my wife asked what the interest rate was and Stewart said he can find out and left the room to talk to his "boss". He came back with a "deal" that extended the payments from 60 months to 66 months. Again my wife asked what the interest rate was and he began questioning why we are worried about a few more payments because we are getting a great deal (they "increased" the trade in value). I finally stepped in and said she wants to know the interest rate why won't you just answer the question. He still wouldn't answer (a clear sign they don't want you to know) and asked she sign a paper indicating we would agree to $xxx/month for 66 months. She instead signed and wrote "I want to know the interest rate thank you". While he was out of the office I googled a website on my phone on how to figure out the interest rate and came up with 18%. Stewart came back from talking to his "boss" and said he won't divulge that information unless we sign the paper; at this point everything broke down and we ended all negotiations. He started complaining we were hung up on the additional 6 months and we were being ridiculous. As we were leaving i took a picture of the price portion of the first "deal" and upon doing the math they charged the Accessory Fee of $1197 twice!!!! (that's $2494 extra) The story doesn't end here. After we left, Stewart began texting my wife over the course of the weekend until I told him to stop on Monday and that their conduct was unprofessional and shady. Avoid this place like the plague. If they don't want to divulge information you are entitled to, they are hiding something (he admitted in a text message that the interest rate was about quadruple what she was going to get through her credit union). No add-ons should be forced. More

Josh Zimmerman First it was my own fought for not walking out of the deal when the Jeep showed up with an aftermarket top and not reading the bill of sale and other First it was my own fought for not walking out of the deal when the Jeep showed up with an aftermarket top and not reading the bill of sale and other documents closely. Reference the top I asked myself after seeing it if I would have gone ahead with the deal had the salesman been upfront and honest about it. The answer was yes but definitely felt slighted. I am 56 years old and have bought allot of cars and numerous houses, years ago was nervous and double checked everything. Should have maintained that vigilance but lost it somewhere along the way, probably because most people are honest and have integrity. Unfortunately the finance person, Mr. Zimmerman I believe, reminded me there are still scam artist and unethical peope in the business. NO WHERE during the purchase did anyone mention "Blue Steel" or what ever you call it, nor did anyone mention any protection plan, other than the extended service plan and oil change program. Upon reviewing the documents the next day I found three charges of $399 added in. I called and spoke to Kirk W, after much ado he gave $600 of the $1197 back. Mr. Zimmerman is a very good shyster, with his story of heading to his sons baseball game as soon as we were done, quickly grabbing papers as soon as I signed, pointing to where I needed to sign while I tried to look over docs. Yes, its my fought, just couldn't believe someone like that would work in a reputable dealership. According to the signs it was all recorded, take a look. At least it will not happen again. More

Best Experience Yet I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excelle I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excellent. Mitch was polite, responsive and very knowledgeable. I will be going back to Mitch and Grapevine Dodge/Ram for my next purchase. More

Mitch was the best sales associate ever! I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I was comfortable buying from, until I met Mitch Merckling at Grapevine Dodge. He was extremely nice and knowledgeable. No pressure and there is nothing I would have changed about the purchasing process other than not visiting the other dealerships. If you are buying any Dodge Chrysler Jeep or Ram product in Texas PLEASE save yourself some time and a headache and go see Mitch Merckling! More