Grappone Ford Inc

Grappone is a family owned and operated business, with Grappone is a family owned and operated business, with Mr. and Mrs. Grappone in the showroom making sure things are running smoothly. We were very pl Grappone is a family owned and operated business, with Mr. and Mrs. Grappone in the showroom making sure things are running smoothly. We were very pleased with our salesperson Diana. She was patient and friendly, and answered our many questions. She worked hard to make sure we drove off the lot in the car we wanted and at the price we could afford. I would recommend the Grappone name to anyone looking for a new or used vehicle. More

The responce time from my first request via the internet was amazing, I've bought over 15 cars from different Dealerships so far I my life, Triple that from private owners.All I can say is that Jen and Kris was amazing, I've bought over 15 cars from different Dealerships so far I my life, Triple that from private owners.All I can say is that Jen and Kris are the reason I drove from amherst to concord. As you know there are a lot of dealers down in this area but I will make the trip again when my youngest son needs a car. Thanks also to Jason and the sales team that made is possible from the price to the business office. Great job team and I look forward the working with you again. More

Ruth was really awesome to deal with, friendly and I felt she really wanted to make me happy with my purchase, was up front and honest..Even drove 30miles from the dealership to deliver my car..took her time she really wanted to make me happy with my purchase, was up front and honest..Even drove 30miles from the dealership to deliver my car..took her time explaining and going over the car and has since called me to check if everything was going alright and to verify service scheduling for my roof rack. More

I first made contact with Grappone via USAA which gives veterans the opportunity to get great pricing on new autos. I was contacted by Grappone very quickly once the inquiry was made and kept putting off g veterans the opportunity to get great pricing on new autos. I was contacted by Grappone very quickly once the inquiry was made and kept putting off going in because i didn't want to deal with the hassle of sales reps pushing you to make deals that are out of this world crazy. I had nothing but an amazing experience at Grappone. I HATE auto dealships because of past experiences with buying vehicles, but Grappone turned that around. There wasn't one person that i could say that was anything less than perfect to deal with. Ruth bent over backwards for me by trying to search for the right vehicles in addition to her boss Bob McCullen who was awesome also. I got an AMAZING deal on my trade in and AMAZING deal on my new auto. Chris Bassett in financing was great to talk to and gave me the feeling of being right at home and felt absolutely no stress. I will certainly push everyone to go to Grappone in the future as they were by far the best dealship i've EVER dealt with. More

This is a no pressure car dealership. They want to help you and if you don't want to buy a car or they can't fit your needs thats ok too. They know they have a good product and are their to assist you and you and if you don't want to buy a car or they can't fit your needs thats ok too. They know they have a good product and are their to assist you and not pressure you. This is a class establishment that I look forward to doing business with as long as I live in the area. More

This is my 2nd purchase from Grappone.I am treated like a person, not a number. There is dealer 3 miles from me in Best Ford but they are rude and not nice to work with. Grappone is 40 miles but well worth a person, not a number. There is dealer 3 miles from me in Best Ford but they are rude and not nice to work with. Grappone is 40 miles but well worth the trip. I am treated right and Diana Dutcher handles her job with the utmost professionalism. She knows the product line in and out and is always willing to make suggestions and recommendations to me about what works and why. I would highly suggest everyone but their vehicles from Diana at Grappone. More

Our appointment started on time. Ruth had all the vehicles we wanted to see at Grappone Ford. This has not been our experience with other dealers who have multiple sites. The Sales manager was very p vehicles we wanted to see at Grappone Ford. This has not been our experience with other dealers who have multiple sites. The Sales manager was very persistent in finding a price we could afford. I never felt pressure to buy that day until we met with the gentleman in finance. We did feel like he was trying to sell as all the extra plans. Ruth and the Sales Manager worked with us for several hours past closing on a holiday weekend. More

Very happy with my Grappone experience. They were willing to negotiate online as was my preference, unlike AutoFair Ford, who had refused to do so. I'm happy with the deal that they agreed to, given the avai to negotiate online as was my preference, unlike AutoFair Ford, who had refused to do so. I'm happy with the deal that they agreed to, given the availability of the vehicle at the time of purchase. Sales Rep. Scott Brannen made the process simple and painless. No games or other phoney sales baloney from Scott. He was very helpful and accommodating and had a pleasant, relaxed demeanor throughout. This guy knows what it's like to be on the other side of the desk and it shows. Be sure you check out Grappone. If you want efficient, friendly and straight forward service, do yourself a favor and ask for Scott Brannen. You won't be disappointed. More

Ruth Stephanson and Chris Bassett were absolutely first rate. We had researched and driven the Ford Escape at several dealerships to narrow down the potential candidates for a new car. Grappone Ford was rate. We had researched and driven the Ford Escape at several dealerships to narrow down the potential candidates for a new car. Grappone Ford was selected because it had the largest inventory of Escapes in the area. We were assigned to Ruth who was articulate, professional, knew her product, and extremely helpful without the pressure of making a sale. Having made our decision on what to purchace (which include Toyota, Honda, and Lexus), and having a price range that included a trade-in, Ruth costed the Escape several ways and with several payment plans. Ruth and Grappone met us half way on the trade-in which was reasonable and fair. There was no need to belabor that discussion. Ruth stayed with us until the end describing the salient points of all the features on the new Escsape. This included several futile attempts to synch our Blackberry to the car. Ruth finally did it! In the process, Ruth coordinated with Chris Bassett in the finance department. Chris was extremely accommodating by providing several payment options and patiently explaining each plan and what was included. His personal experience helped our decision process by offering pros and cons of each plan and the resulting extended warranties and service packages. Chris persistently searched for the best payment plan for us and was able to save an additional percentage point which as lower than our already low credit union rate. All in all, this has been one of the easiest, most pleasurable, and hassle free car purchases ever. More