Grava Chrysler Ram Jeep Dodge

Great Customer Service Recently bought my first car for my HS student from Grava. A 2009 Jeep Patriot with 80k miles. In having routine oil change, Service Department notice Recently bought my first car for my HS student from Grava. A 2009 Jeep Patriot with 80k miles. In having routine oil change, Service Department noticed rust issue with subframe. Although not covered by my Extended Warranty, Joe made sure the repairs were made at no additional cost. Thanks to Joe, Courtney, Tyler and Mike Racklin (sales) for making sure we had a positive experience. Nice effort. Thanks...Mark More

Outstanding Service Department I have been using Grava only for the exclusive service of my Dodge products. Joe and Courtney are always courteous and helpful. The service technici I have been using Grava only for the exclusive service of my Dodge products. Joe and Courtney are always courteous and helpful. The service technicians are knowledgeable and complete work right the first time. I have never taken a vehicle back due to the service not being completed properly. I highly recommend this service department. Thank you Courtney. More

Never buy a car or get service here Worst car service I've ever had all around. There was not one aspect of this experience that was good. I typically don't write reviews, but I feel pas Worst car service I've ever had all around. There was not one aspect of this experience that was good. I typically don't write reviews, but I feel passionately to write this review to help other customers learn from my hard-learned lesson. First off - wish I visited Yelp first, as Grava has nothing but negative reviews. With reviews this bad, I should have avoided them from the get go..... This was my first mistake. Here are the bad things I experienced from start to finish. 1) Calling to make an appointment. Well it took me 3 calls before I was actually able to talk to someone in person. This is over a two day period. I also left two voicemails that were never returned to their service managers. This probably should have prepared me for the rest of my experience, but I really wanted to get the recall fixed on this sub-par Jeep I now own. 2) Once I finally talked to someone, the first available appointment was 2 weeks away. I was a little frustrated with the delay, but went ahead and scheduled the appointment anyways to drop off my car a 7 AM and pick up at end of day. 3) Drop off Day: So I showed up to drop my car off, the lot was packed and looked like no was there. I eventually walked up to the lot and found 5 Grava employees socializing, but not paying attention to or acknowledging customers. I then checked in and left my car, once again I was assured that my car would be ready by the end of the day, as I was only getting an oil change and recall fix. (you don't even need an appointment for an oil change and you get it back "same day") 4) I never received a call or update, but since I was assured multiple times that my car would be completed by the end of the day I took a $25 Uber to pick up my car from work. At this point, do I even need to say that my car was just getting pulled in to get looked at? It's almost laughable that after 12 hours, they were just starting to look at my car. 5) After I gave the poor attendant a piece of my mind, I realize it probably wasn't his fault. I asked for a manager. I was told the manager went home a few hours ago and wasn't available. I asked if there was anyone else available that could assist me further and he told me no. I then asked for my keys back. When the attendant returned, I asked him to add a note to my file / invoice to have a manager call me. Of course, it's been ~ 2 weeks now and I still have yet to receive a call. Long story short. This place is terrible, please never go here and definitely DO NOT BUY A CAR FROM HERE. Take your business to someone who will appreciate you. One last thought. I received my invoice today, which reminded me to write this review. At the top it states "5 Stars" and there's a note from the Service Manager stating to please let us know if there's anything we can do to correct the issue. Well I'm sorry Joe, your management has driven this service center into the ground. And maybe it's not your fault, maybe it's your superiors, but there are a few things you can do better. The first would be firing you and hiring new management that understands the Value of a good customer base, especially in the car business. It's unfortunate that I will never return to this dealership that is so conveniently located (less than 1 mile away from my house). I would rather drive anywhere then ever give you my business again. Good luck driving your company into the ground! More

Great Experience I had been in the market for Jeep Wrangler for several months and finally found exactly what I was looking for at Grava Jeep in Medford. My sales rep I had been in the market for Jeep Wrangler for several months and finally found exactly what I was looking for at Grava Jeep in Medford. My sales rep, Alec Firicano, made the process extremely easy. If you're looking for a non-pressure salesperson then Al is your man. He is extremely knowledgable and easy to work with. I would highly recommend him to anyone in the market for a new Jeep. More

Great Service! I bought my car at Kelly and had nothing but issues with it so I decided to try a new dealer ship, I went and got my car serviced here and I will neve I bought my car at Kelly and had nothing but issues with it so I decided to try a new dealer ship, I went and got my car serviced here and I will never go anywhere else! great service and staff, I must say that I am completely satisfied More

Great Purchase and Service This was my fifth purchase from Grava, My Iatest purchase was my Grand Cherokee here last December. Had the best sales person Peter Jr., he walked me This was my fifth purchase from Grava, My Iatest purchase was my Grand Cherokee here last December. Had the best sales person Peter Jr., he walked me through everything I needed to know about my new purchase. Since then I have made two appointments with service for scheduled maintenance, the service writer told me it would be approximately 1 hour each time, they offered me a ride if I could not wait. I decided to wait and both times my vehicle was ready within that hour. In my opinion the service is fantastic. More

Great Service.. Great Staff!! Been going to Grava for a few years now. Joe Dolci the Service Manager is great, always so friendly and accommodating. All of the service writers ar Been going to Grava for a few years now. Joe Dolci the Service Manager is great, always so friendly and accommodating. All of the service writers are friendly and knowledgeable. will definately be going back !! More

Great working with this group at Grava Was referred to Al and he was wonderful to work with. Very pleasant, knowledgeable and patient during the decision making process! Dave and Mike wer Was referred to Al and he was wonderful to work with. Very pleasant, knowledgeable and patient during the decision making process! Dave and Mike were also great to work with and the entire staff were nice and helpful. More

Terrible, slow service. Service department does not operate well at all. My express oil changes take over an hour, and the last time I got one they didn't put the oil cap ba Service department does not operate well at all. My express oil changes take over an hour, and the last time I got one they didn't put the oil cap back on properly, so I was leaking oil. I pre-purchased oil changes when I bought the car, this is the only reason I still go there. I've had to make appointments on two occasions for things besides an oil change, both times my car ended up there for two days for services that took less than two hours. One time they didn't even fix/change anything. Told me there was no issue, for me to bring it back a second time for them to fix it. There is no point to making an appointment here, it apparently doesn't get your car looked at any sooner. The service person I talked to on the phone lied directly to me and realized it when he was talking and tried to get out of it. They give you a big smile when you walk in, only to mask the fact that the service is subpar and they will take complete advantage of you. The stereotype of service departments being shady and trying to screw you fits here. My experience buying the car at grava was acceptable, but the service has not lived up to what they claim to offer. I would go elsewhere. More

Avoid Grava for any kind of business. Seriously. PLEASE avoid buying, servicing your car, or doing any kind of business with this dealership. These people are unprofessional, disrespectful, and they PLEASE avoid buying, servicing your car, or doing any kind of business with this dealership. These people are unprofessional, disrespectful, and they operate in a very sketchy way. You will be much better off by driving a few miles to Brigham Gill or any other well-stablished dealership. You will end up hating your Jeep if you come to this place. They try to lure customers by saying they have the best prices, however, you can always get the same deal somewhere else and hopefully be treated with respect and professionalism. The people at service department treat cars with absolutely no care…it is too bad I didn’t consult the reviews on this place before buying my new Grand Cherokee, which I had to sell (almost new) after several defects that couldn’t be resolved by the dealership. Make a wise decision and visit some other dealership either for buying or servicing your car. Don’t make the same mistake that I did…I ended up wasting plenty of time and money. More