Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gray-Daniels Toyota
Brandon, MS
385 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to excellent customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 385 reviews
October 18, 2019
Great experience Gina and Justin made my recent vehicle buying experience a pleasant one. They were very accommodating and answered all questions in a friendly and hel Gina and Justin made my recent vehicle buying experience a pleasant one. They were very accommodating and answered all questions in a friendly and helpful manner. They stayed in communication throughout the whole time. After they had delivered the vehicle, they realized the second key and the owner's manual were missing, so they mailed them to me right away. I would totally recommend this company! More
by Darryl
Employees Worked With
Gina Riles and Justin Robinson
October 07, 2019
Free oil change fiasco Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn’t pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I’m quite sure she would ended up paying the $99. More
by Toyota
Employees Worked With
Doug, Phil and Jon Dowell
September 21, 2019
GINA IS AMAZING When i went to buy a car, i basically knew exactly what i wanted. My saleswoman, Gina, was AMAZING. She knew exactly what to say and everything. She m When i went to buy a car, i basically knew exactly what i wanted. My saleswoman, Gina, was AMAZING. She knew exactly what to say and everything. She made sure i got the perfect car! After selling me the car, she had found my second key a couple days later. She went out of her way to make sure I got my spare! I would totally recommend her to anyone who was looking for a car! More
by Ashleigh
Employees Worked With
Gina Riles-Green
July 03, 2019
poor service With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! More
by SamD
Employees Worked With
Doug lea
May 30, 2019
The Best Experience Nick Harrington and the team that helped get me my new 2019 Toyota Tacoma 4dr were great! They made it as easy as possible and were very professional. Nick Harrington and the team that helped get me my new 2019 Toyota Tacoma 4dr were great! They made it as easy as possible and were very professional. I would highly recommend them to anyone ! From beginning when I stepped in the dealership I felt welcomed and they made it enjoyable! Great job !!!!! More
by Lee
Employees Worked With
Nick Harrington
April 27, 2019
Worst Dealership I've ever worked with. My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unli My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unlike anything we have ever experienced. When I first spoke to their customer service people following a trade-in inquiry I requested on their website that showed my trade-in value to dealer at $21,972 - $24,361. I informed them I lived 6 hours away and would need most of the numbers worked out before taking a day off and going to the dealership. In speaking to the sales representative, Tony Hughes, he seemed willing to get me all that information in a timely manner. He came back with a range of $20,500 - $21,500 for my trade-in. This was too low but only about $3,000 off, I let him know they needed to offer more and he told me he would see what he could do and should be able to get a better number upon receiving further information about extra options my vehicle had that he was not aware of. This was around 1500 Wednesday. Thursday I still hadn't heard anything so I called them around 0900, an hour after they opened. I was told he was still working on an offer as his manager had left for the day last night. I put in for short notice leave from the military assuming I am driving 6 hours to get this vehicle the following day. After calling Tony back myself after work, I am given more of an actual number for my trade of "about $22k", I let him know that is still too low. I also let them know where I needed to be on my out out the door cost. After multiple calls, texts and customer service saying someone will get back to me I assume Tony is still working to sell the vehicle they have and not just ignoring me. I was wrong. No one calls back and I don't hear anything from them until I call Friday. I am told they want to sell cars and he is going to talk to his manager and get his best number. He comes back with the same number for my trade-in just an out the door price. He could have told me they weren't willing to come up any on Wednesday and this would've been over then. When I ask to speak to the General Manager I am told someone will call me back, knowing how that has gone I request to be transferred. I am transferred not to Branden Parker but what I'm assuming is Mark Murphree a sales manager. After describing my experience with the dealership and the inconvenience of this entire situation he responds with something along the lines of "what do you want me to do". Absolutely nothing sir, I will never look to any of the dealerships in the Gray-Daniels family for a vehicle ever. I will also let my military family know just how you treat your customers. More
by AirForce1985
Employees Worked With
Tony Hughes, Mark Murphree
January 11, 2019
Not happy I went to the Brandon and I-55 dealership this morning. Drove and walked each lot for longer than 15 mins. At no point did anyone come out to see what I went to the Brandon and I-55 dealership this morning. Drove and walked each lot for longer than 15 mins. At no point did anyone come out to see what I wanted. So irked. Bought my Prius from the Brandon dealership 4 1/2 yrs ago from Kay. Again, I was wondering the lot, with no response. Then, Kay pulls up, with her lunch that she had just picked up! Asked if anyone had helped me. I responded, no and she said let me go put my lunch up and I'll be right out. She was wonderful!!! IDK why y'all let her leave as she was the only reason I bought a car that day. Now, fast forward, I'm again looking to purchase a vehicle, but, nope, not today. Ggrrrhhh...I have the title to my car, with me, disposable income and excellent credit. Sucks for y'all. More
by ddmsmith
Employees Worked With
None
August 24, 2018
Great friendly guy When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone e When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else More
by BusyMomOf2
Employees Worked With
Jerry Brister
August 24, 2018
I will only buy from Cedrique My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we w My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we wanted. He spent days working with me. He made such an impression that when we came back to buy our next car, we waited around till he was finished with his previous customer, we didn’t want to bother with anyone else. He stayed late to make sure we were take Care of before he left. Now when he sees me he always makes it a point to come say hello and chat with me. He is a great guy and a terrific salesman. We love Toyota but if he goes to a different dealership we will follow him! More
by BusyMomOf2
Employees Worked With
August 18, 2018
"Try before you Buy" rental was a waste of time and money As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost pro As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost proven by many years of personal experience. I'm planning to purchase a new Tundra SR5 or Limited CrewMax to replace my older/smaller Tundra and wanted to rent a 2018 Tundra from Gray Daniels for a weekend to be sure I wanted the Tundra and not a Tacoma. I called the dealership on Friday morning to confirm that they had a Tundra CrewMax Limited or Platinum available and was told that they had two Platinum vehicles for immediate rental. I reserved one of the vehicles and that afternoon made the 90 mile trip to the dealership with a scheduled pickup time of 3:30 PM. I arrived, completed the rental contract and paid for the $207 weekend fee and was told that the vehicle would be brought to the pickup area. As I waited, the rental agent updated me a couple of times to let me know that the vehicle was not ready and would be available shortly. I wasn't in a rush, so the delay, although unexpected, wasn't a problem. She was apologetic and told me that she was going to apply a $35 credit to my account for the delay, which was a nice gesture. After waiting an hour, the vehicle was brought to the pickup area and instead of the Platinum vehicle I was expecting (bucket seats, floor shifter, upgraded entertainment system, etc.), it was a TRD Offroad version with lift kit and oversized offroad tires, bench seat, column shifter, rubber floor mats, etc. I told the rental agent that wasn't what I wanted for a test drive and that it wouldn't give me the ride and feel of the vehicle I was considering for purchase. She told me that was all that she had available and didn't offer an explanation as to why one of the two Platinum vehicles were not available, so since I had driven 90 minutes to pick it up and had already completed the contract, I took it and drove it for the weekend. Needless to say, although the Tundra TRD Offroad is an awesome vehicle for the right customer, it was a waste of time and money for me. I didn't get the feel of the bucket seats, floor console and upgraded entertainment system, for interstate driving the offroad tires were noisy and on two-lane roads the offroad tires and lift kit made the ride very rough. The radio antenna was also missing, so I couldn't use the radio as I got nothing but static when I tried. I pointed out the missing antenna during the walk-around when I picked up the vehicle (to be sure I wouldn't be accountable for replacing it upon return) and the rental agent only commented that it had been like that since the truck was added to the rental fleet. This isn't intended to be a negative review of the Tundra TRD Offroad as that's exactly what people who purchase it and add the lift kit and tires want. It just wasn't what I wanted to drive to help me make a decision on a purchase. Bottom line. Although the rental agent was friendly and efficient, I spent $200+ and drove 180 mile round trip to rent a vehicle that wasn't what I reserved and still haven't had the opportunity for an extended test drive of a "normal" Tundra vehicle, so my decision to purchase has been deferred for now. If you reserve a rental from Gray Daniels, don't count on getting the vehicle you think you are renting and be prepared to wait awhile to drive away in it when you get there. UPDATE TO EARLIER REVIEW: Shortly after submitting the review above, I was contacted through DealerRater's messaging portal by Gray-Daniels General Jody Archer and was invited to contact him regarding a refund of my rental fee. Before I had an opportunity to respond, Cassandra Melvin in the rental department contacted me via phone, apologized for the experience and informed me that I would be receiving a refund for the full amount of the weekend rental fee. While I did not expect a full refund since I had driven the vehicle for the weekend, the gesture is much appreciated and demonstrates that Gray-Daniels is willing to go the extra mile to make things right and to ensure that customers are satisfied. I have amended my initial ratings for Customer Service and Price to reflect the overall experience. More
by Lawn Ranger
Employees Worked With
Cassandra Melvin
