107 Reviews of Gray-Daniels Toyota - Service Center
Service that was above and beyond all else. I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above and beyond with their service for my car. I was waited on immediately as I drove in and was treated with great respect. I can not express in words how the service department made me feel. My daughter has had great service on her Toyota and recommended them to me when I moved to town. Best recommendation that I have ever gotten. More
Outstanding service My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely sho My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely shown to the waiting area. I got my 79 year old mother seated and tuned the TV to kid channel for my 4 year old grandson. Then I brewed myself a cup of your delicious Starbucks coffee and settled in for the long wait. Suddenly Mr. Brister appeared and told me my vehicle was ready! I thought it was a case of mistaken identity! But no, my vehicle was ready in less than 30 minutes!! I will continue to drive the 2 hours to have my vehicle serviced here and when the time comes to purchase another one, Gray-Daniels is where I'll come!!! More
Outstanding service After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of t After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of the car. He was friendly, helpful and made us feel at home. He directed us to a very nice waiting area (nicer than most dealership waiting areas). Service was fast and we were on our way with no hassles. He explained the reason for the maintenance needed message and wished us well. More
EXCEPTIONAL CUSTOMER SERVICE Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! Wh Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! When I go into the dealership for service, I know he not going to try to sell me something I don't need or want. He definitely knows and exemplifies "Customers Service"!! More
Service Department We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was v We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was very reasonable. I was greeted in a friendly manner and was given the impression my business is appreciated. This is my third experience with the service department. All were very good. Our next new purchase we will most definitely attempt to purchase from Gray Daniels because of the way we have been treated in the service department. Thank you, Jerry. More
A step above and beyond Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. More
Service adviser, Keven Jenkins, was the most arrogant, impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems with it and got zero help or courtesy from this xxxxxxx. I will never again spend a penny of my money or moment of my time at this xxxx hole dealership after the problem with my BRAND NEW truck is solved. This man, along with his service manager, and general manager have failed multiple times to call me back after attempting to contact them, and have not given much effort in assisting me and my problem. It's simply pathetic to say the least. 21FEB2014: I go to pick up my truck from service. I walk in his door and am not greeted. I asked for my truck, he gives me NO reply, but walks out to get it. He pulls up in my truck, says NOTHING, and hands me my keys. I go back inside, ask if I need a service ticket. He says, "no, but we can get you one when my manager is back." I ask if he would have his manager call me tomorrow. He states "no, he can on monday." I said alright, and walked out.----- Horrible customer service. No, "thanks, have a good day, here's your truck..." nothing. More