Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gray Epperson Mazda
Cleveland, TN
34 Reviews
Filter Reviews by Keyword
By Type
34 Reviews of Gray Epperson Mazda
March 01, 2018
5 star Dealership Gray Epperson is a great dealership...This makes the 5th Mazda that I have purchases from them...I will continue to do business with them in the futur Gray Epperson is a great dealership...This makes the 5th Mazda that I have purchases from them...I will continue to do business with them in the future also.. More
by Judy Dyer
Employees Worked With
Phil Thach
Helpful January 27, 2018
Helpful Donna went far beyond normal customer service to help us with the service of our car. We were just a drop in service customer and she got us serviced Donna went far beyond normal customer service to help us with the service of our car. We were just a drop in service customer and she got us serviced in a very timely manner. Thank you Donna for saving us from having to make another trip for service. More
by Patricia12345
Employees Worked With
Donna Petitt
November 10, 2017
Oil service 30000 mi Friendly staff. Offered a 20$ off coupon for next service when I upgraded to full synthetic Paid $65 this time but next time should be 45. Not too Friendly staff. Offered a 20$ off coupon for next service when I upgraded to full synthetic Paid $65 this time but next time should be 45. Not too bad. More
by Zoom2012
Employees Worked With
Service writer, parts guy
November 08, 2017
New car Rick is a great salesman. He is very helpful. I am a repeat customer. He always tries to get what I want. He is also helpful with boxes for cleaning o Rick is a great salesman. He is very helpful. I am a repeat customer. He always tries to get what I want. He is also helpful with boxes for cleaning out the room or car. More
by Martha537
Employees Worked With
Donna in service
September 27, 2017
They TOTALED my car and won't even reply to an email! Once repair on my Mazda 6 was complete the tech took it on a test drive and TOTALED my car when he pulled out in front of another vehicle! They r Once repair on my Mazda 6 was complete the tech took it on a test drive and TOTALED my car when he pulled out in front of another vehicle! They refuse to do a thing to help me. They won't return an email or phone call. They have turned it to their insurance of course...who is stonewalling and screwing us over because that what insurance companies do. I asked the dealership so very nicely to help me in buying a replacement with some extra discount since they totaled my car. The response from the manager Billy West that was communicated through the sales guy, "We won't take any loss." Really?! The insurance company is offering $5000 less than what I can replace my car for in the real world. I am taking a $5000 loss and they won't give up their precious profit dollars to make it right! The folks at Grey Epperson are the poster children for crooked car dealers!!!!! More
by Anthony Owens
Employees Worked With
Billy West, GM
December 01, 2016
High prices and low service. Junk car On day one the a.c. did not work or back latch. Was told just needed Freon. Which he did not even offer. Well turns out bad compressor. He said he wou On day one the a.c. did not work or back latch. Was told just needed Freon. Which he did not even offer. Well turns out bad compressor. He said he would fix a.c. or latch. We fixed latch then guy said if air got fixed I needed to pay him directly cause it would come out of his pay and he had kids too. This was a lie. So finally I complained to his boss and it got fixed. I have had it 3 months and rear end has went out. Manager said being in for estimate and we would try to figure something out. Yeah 1300, I don't have for a overpriced 2006 jeep. Well got a call a couple days before Thanksgiving and they read my previous review and he said he would sort it out and call back. No call, and not surprised. Just a goosechase since I have had it. Not even drivable at this point and owe a lot on it. So dissatisfied. My transportation for my child and me. I have frequent Dr. Appts. And my child is in school. More
by Sixthshadowcat
Employees Worked With
Jimmy Strickland
August 16, 2016
New MX-5 First Service So, I took my new MX-5 Club Edition to Gray Epperson Mazda for its first recommended service, which included rotation of the tires, if you are familia So, I took my new MX-5 Club Edition to Gray Epperson Mazda for its first recommended service, which included rotation of the tires, if you are familiar with the Club Edition it has dark grey wheels, well they service technician damaged the paint on three of the four wheels, needless to say this will be the last time I ever use this dealership, now I must pay a wheel professional to repaint my wheels.......... More
by doxford1965
Employees Worked With
Service Manager, and Techs
March 23, 2016
Salesman promised items not delivered I purchased a 2015 Toyota Rav4 from this dealer back in November 2015. The salesman promised me floor mats, cargo mat, and extra keyless entry with p I purchased a 2015 Toyota Rav4 from this dealer back in November 2015. The salesman promised me floor mats, cargo mat, and extra keyless entry with purchase. When I picked up the vehicle I had the floor mats but no cargo mat or keyless entry. I have since called back and spoken to the salesman at least on 3 occasions, I even spoke with the sales manager last time. Every time I have called I am given the same story, "I will call you back". Well that call has never happened. I am completely satisfied with my vehicle purchase and didn't think I would have to write a negative review based on something this trivial. More
by disatisfiedcustomer
Employees Worked With
Jim Stirckland
August 08, 2015
Piece of Cake I had an amazing experience, very easy to deal with. I didn't feel like I was pushed into any decision and my opinion and thoughts were greatly valued I had an amazing experience, very easy to deal with. I didn't feel like I was pushed into any decision and my opinion and thoughts were greatly valued. More
by Kjs6921
Employees Worked With
David Elrod
July 31, 2015
Mazda CX5 Purchased a new 2016 Mazda CX5. The salesman I dealt with was David Elrod and he did a great job. He was able to answer all my questions and made th Purchased a new 2016 Mazda CX5. The salesman I dealt with was David Elrod and he did a great job. He was able to answer all my questions and made the buying experience a pleasure. More
by cmc
Employees Worked With
David Elrod, Gary
