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Grayson BMW

Knoxville, TN

4.8
1,097 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,097 reviews

May 29, 2025

Quick and timely service. Always appreciate the technician video of the work being performed and any trouble areas. More

by Scot F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
May 26, 2025

Our appointment was for a factory recall on our BMW. The work was completed within an hour and it was very efficient. In addition, they also checked everything for free and made suggestions. Matt is ver More

by jz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
May 26, 2025

I was greatly disappointed that the dealership would not take my personal check and required the extra effort of getting a cashiers check. It would seem to me that a quick credit check would confirm a credi More

by Dbcrooker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carson
May 26, 2025

Justin in the Service Dept has been great to work with, nothing but positive! For a first time BMW owner he has been very helpful. I would recommend Grayson BMW to anyone interested in owning their own BMW More

by Ksdyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 26, 2025

We recently purchased a 2024 X6 with Grayson auto. Our first contact with Shawn was excellent. He sent a great video of the vehicle and was very personable. Our follow up conservations were excellent More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lewis
May 26, 2025

Great personable approach; Felt welcomed from the moment of getting through the door. Professional and upfront. More

by kyanu80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viacheslav
May 24, 2025

Excellent BMW in Knoxville Tennessee. The people are professionals , knowledgeable and friendly. Matt the service writer goes above and beyond to ensure that you are completely satisfied. More

by nvmy78
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
May 22, 2025

Service has always been excellent. Service always listens to my concerns and lets me know my options More

by Linda3784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
May 21, 2025

Grayson BMW is outstanding. The staff is knowledgeable and so helpful. Justin provides excellent customer service . I always feel he has gone the extra mile in finding a solutio More

by dawnemariedesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
May 21, 2025

My wife a I were very happy with Stephen. He was easy going and easy to talk to. More

by mike.daniel5
Recommend Dealer
Yes
Employees Worked With
Stephen
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