Grayson BMW
Knoxville, TN
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Jason was awesome during our shopping and buying experience. We were reluctant being 5 hours away, but we made the right decision. Will certainly be back in the future. experience. We were reluctant being 5 hours away, but we made the right decision. Will certainly be back in the future. More
Dealership itself is well maintained and the staff is friendly. The maintenance and services I receive are always good. My service advisor makes the experience good with excellent customer communication friendly. The maintenance and services I receive are always good. My service advisor makes the experience good with excellent customer communication and is very good at explaining what is being done. I trust Justin as my advisor. More
Other than Grayson selling me a car that they did not have a title for yet and probably shouldn’t have listed for sale until that was completed, everything went well. Besides from keeping that info from have a title for yet and probably shouldn’t have listed for sale until that was completed, everything went well. Besides from keeping that info from me until weeks after the car was delivered everything went as expected and they took care of the issue as quickly as they could. More
Dylan Harris was amazing! We are from Canada travelling to Florida and our car stopped on the i75 at the Tennessee welcome center. Luckily, Grayson BMW in Knoxville was open We are from Canada travelling to Florida and our car stopped on the i75 at the Tennessee welcome center. Luckily, Grayson BMW in Knoxville was open on Saturday and we were able to tow the car to them for an assessment and diagnosis which they did immediately. They needed to order a part for the engine that was going to about a week to get. Dylan was able to direct us to a car rental company nearby that has a discounted price for its customers and we were able to secure a vehicle for a reasonable price to take us to Florida while the car was being repaired. Dylan kept us informed on a regular basis and ensured that the vehicle was safe to drive. In fact, he drove the vehicle personally to ensure no issues before we returned to pickup the vehicle. He went beyond the call of duty and we greatly appreciated it. We were also impressed by his praising the service team who worked diligently to ensure the vehicle was safe to drive home to Canada. It has been 5 days of driving the car and no issues. We are forever indebted to Dylan and Grayson BMW. Thank you!!! I wish you were in Canada!! More