Grayson BMW

If the review was for my customer service representative only, I would give Dylan 10+.He has been the saving grace for my BMW experience. only, I would give Dylan 10+.He has been the saving grace for my BMW experience. More

Great experience, good service and good communication regarding my service and cars condition. On time and efficient regarding my service and cars condition. On time and efficient More

I always receive great client service at Grayson BMW! Trent Shull and Matt Schroller are two individuals who are always helpful and knowledgeable when it comes to taking care of my vehicle needs and gett Trent Shull and Matt Schroller are two individuals who are always helpful and knowledgeable when it comes to taking care of my vehicle needs and getting me back on the road. More

Dear Mr. Grayson and Management Team,I am writing to share how much I appreciate your dealership, having purchased four new and used BMWs from Grayson over th Grayson and Management Team,I am writing to share how much I appreciate your dealership, having purchased four new and used BMWs from Grayson over the last six years. While your sales experience is always great, it is the incredible team in your service department that truly keeps me coming back as a loyal customer.I want to give a huge shout-out to Mathew and Justin. They consistently go above and beyond, making me feel like the most important person they are helping that day. Justin was my service advisor for years, and when Mathew recently took over my account, the transition was completely seamless. Even now, Justin still makes a point to check in on me whenever I am there to ensure I am being well taken care of.Having such a world-class service team completely removes the stress of vehicle maintenance. Because I know my cars are in such good hands after the purchase, I am always receptive whenever your sales team calls me to look at another vehicle.Mathew and Justin are incredible assets to your business, and I highly recommend them for a well-deserved bonus. They represent the Grayson brand perfectly. Sincerely, William Smith More

We have always been pleased with the service department at Grayson. Justin was very professional, very knowledgeable, and very communicative. The routine service and replacing a recall item was done quickl at Grayson. Justin was very professional, very knowledgeable, and very communicative. The routine service and replacing a recall item was done quickly and efficiently. More

As always, another great service experience at Grayson. Matt always takes care of my automotive service needs with professionalism and speed. Matt always takes care of my automotive service needs with professionalism and speed. More

Great experience getting into a new vehicle. The sales team was very helpful in getting a deal worked out that was great. The sales team was very helpful in getting a deal worked out that was great. More

Bought 3 cars from them because of continued quality care during service of these vehicles. They have provided that service over 24 combined years of vehicle ownership. That kind is consistency is rare and a during service of these vehicles. They have provided that service over 24 combined years of vehicle ownership. That kind is consistency is rare and appreciated. That quality is what has repeatedly brought us back. More

I have the best service advisor since I first owned a BMW starting in 2015. We are on our third BMW and we still bring it to Justin for service advice starting in 2015. We are on our third BMW and we still bring it to Justin for service advice More

Justin Pickle in the service department at Grayson BMW is always a pleasure to work with. always a pleasure to work with. More