Grayson BMW
Knoxville, TN
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Dylan Harris was amazing! We are from Canada travelling to Florida and our car stopped on the i75 at the Tennessee welcome center. Luckily, Grayson BMW in Knoxville was open We are from Canada travelling to Florida and our car stopped on the i75 at the Tennessee welcome center. Luckily, Grayson BMW in Knoxville was open on Saturday and we were able to tow the car to them for an assessment and diagnosis which they did immediately. They needed to order a part for the engine that was going to about a week to get. Dylan was able to direct us to a car rental company nearby that has a discounted price for its customers and we were able to secure a vehicle for a reasonable price to take us to Florida while the car was being repaired. Dylan kept us informed on a regular basis and ensured that the vehicle was safe to drive. In fact, he drove the vehicle personally to ensure no issues before we returned to pickup the vehicle. He went beyond the call of duty and we greatly appreciated it. We were also impressed by his praising the service team who worked diligently to ensure the vehicle was safe to drive home to Canada. It has been 5 days of driving the car and no issues. We are forever indebted to Dylan and Grayson BMW. Thank you!!! I wish you were in Canada!! More
Dylan was very professional. He provides great customer service. I appreciate him and the team for making the oil change and tire rotation efficient. He provides great customer service. I appreciate him and the team for making the oil change and tire rotation efficient. More
Friendly, professional people and willing to help when in need. I was driving from New Jersey to Texas when I noticed a small vibration on my X7. I stopped by this dealer without an appointment to rebalance need. I was driving from New Jersey to Texas when I noticed a small vibration on my X7. I stopped by this dealer without an appointment to rebalance the wheels. James the advisor worked me in and I was in and out in less than an hour. That is service. More
Matt was able to get my wife’s car in quickly and replace the tire. He set up a ride to the dealership and had the car washed. My wife was thrilled that she has her car back. Glad to have Matt as our Service the tire. He set up a ride to the dealership and had the car washed. My wife was thrilled that she has her car back. Glad to have Matt as our Service Advisor. More