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Grayson BMW

Knoxville, TN

4.8
1,535 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,535 reviews

April 29, 2026

The service department is very responsive to my needs and the staff is always friendly More

by west.garym
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matthew
April 25, 2026

Great customer service and very skilled mechanics. They were able to diagnose my car and saved me a lot of money. More

by mikesmetcalf
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Justin
April 23, 2026

Always pleased with the service that Grayson's Service department has provided for my older car. More

by andy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt
April 23, 2026

Got a flat tire while traveling. Trent was super helpful and kind. He got us back on the road quick. Thanks again More

by CMS
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Trent
April 22, 2026

Came in for a service issue, as always i contacted my service adviser Matt Schroller and he took car of Me and getting the issue resolved. More

by darrellweis
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
April 22, 2026

Trent communicated with me during the service and gave me a detailed breakdown of the recall. More

by zachwright92
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Trent
April 21, 2026

The service center is very clean and spacious and has multiple areas where you can rest and wait for your vehicle to be ready. There’s a nice coffee and refreshments section where you can pick from sodas More

by arod291
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt
April 20, 2026

Matt is absolutely great and is always right there to help me with anything. I will be always buying my cars from Grayson More

by RW
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Recommend Dealer
Yes
Employees Worked With
Matt
April 20, 2026

Matt was amazing and service was exceptional. The was greeted before my appointment and the wait time was not long at all. Great overall experience. More

by cgjuarez
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt
April 20, 2026

Great service rep - Justin - Great service team. The video allows me to better understand the issues with my vehicle. More

by srossely
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin
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