Grayson BMW

We had a great experience. Bought our vehicle from out of state and the process was fast and efficient with excellent communication and follow-up. The only negative is we were Bought our vehicle from out of state and the process was fast and efficient with excellent communication and follow-up. The only negative is we were told transporting our vehicle to us would cost around $1/mile and be there in just a day or two, but the cost was actually more than 3x that amount and would've taken close to a week to get our vehicle, so we ended up driving the 3 hours to Knoxville to pick it up ourselves. Had we known that up front, we would have driven up 3 days earlier. But that was just a minor inconvenience in the overall experience. Bottom line: we would buy from Grayson again. More

Great service department. Service managers are efficient, knowledgeable and very personable to deal with. When they fix something it is done right However, as with all BMW de Service managers are efficient, knowledgeable and very personable to deal with. When they fix something it is done right However, as with all BMW dealerships pricing is completely ridiculous. Was quoted $850 to replace rear brake rotors and pads on an 2008 3 series. More

Grayson BMW did a fantastic job! Working with the staff and especially Angelo was a pleasure. I will be referring people that way when I come across someone looking for a vehicle. Th Working with the staff and especially Angelo was a pleasure. I will be referring people that way when I come across someone looking for a vehicle. Thanks to everyone for job well done! 5 star in my book! More

Prompt responses when I asked questions, good customer service, good communication during the build process. service, good communication during the build process. More

I had a wonderful experience at Grayson BMW! I would recommend them to anyone that owns a BMW. I would recommend them to anyone that owns a BMW. More

Dylan Grayson did a great job helping us out this weekend. The dealership does its best to help folks stay out in the road. weekend. The dealership does its best to help folks stay out in the road. More

Very attentive. Addressed our concerns and very knowledgeable and prompt. Friendly and explained the needs. Addressed our concerns and very knowledgeable and prompt. Friendly and explained the needs. More

Dylan is exceptional and is very helpful and explains everything thoroughly. Highly recommend Grayson for service ! everything thoroughly. Highly recommend Grayson for service ! More

Excellent and fast service. Also, like the follow up video. Waiting area with coffee bar is also nice. Also, like the follow up video. Waiting area with coffee bar is also nice. More

I’m new to Knoxville & this was my first visit to Grayson BMW. From the time I arrived for my appointment, I was greeted, taken to Matt Scholler’s kiosk to be checked in. Matt was friendly, efficient, and kn BMW. From the time I arrived for my appointment, I was greeted, taken to Matt Scholler’s kiosk to be checked in. Matt was friendly, efficient, and knowledgeable about the services needed to be performed on my car. So it was an enjoyable experience! More