Grayson BMW
Knoxville, TN
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I went to this BMW dealership to locate a replacement part for my 2015 535xdrive. We carefully located the right part for my interior color. Then I was scheduled for install. It was a 1.5 hr install. Bus part for my 2015 535xdrive. We carefully located the right part for my interior color. Then I was scheduled for install. It was a 1.5 hr install. Busy shop. Lots of routine customers I could see. The communications were excellent, Matt made sure I knew the cost and status of the work. They washed my car and the BMW is back to top shape. I will come here again. Nice customer area, good team. Friendly people. Much better experience than my previous dealership. More
I know it is only an oil change, however, after having issues with my Genesis for months I switched to Grayson BMW and what a difference. Justin was communicative, friendly and enjoyable while my car was issues with my Genesis for months I switched to Grayson BMW and what a difference. Justin was communicative, friendly and enjoyable while my car was serviced. Exactly what was hoped for when I purchased the car. All around a good experience. More
Justin always makes sure that our BMW is ready when promised, and the service is competent and excellent. He’s kept our car rolling for over 200,000 miles. promised, and the service is competent and excellent. He’s kept our car rolling for over 200,000 miles. More
I greatly appreciate the outstanding and professional service that I always receive at Grayson BMW Service Dept. Trent is definitely an asset to the company! Always courteous and professional as well as service that I always receive at Grayson BMW Service Dept. Trent is definitely an asset to the company! Always courteous and professional as well as personable. Thank you very much! More
Excellent, professional service. You can always trust the quality, and the waiting area is very comfortable. They also have a courtesy shuttle and if available loaner cars. You can always trust the quality, and the waiting area is very comfortable. They also have a courtesy shuttle and if available loaner cars. More






