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Grayson BMW

Knoxville, TN

4.8
1,522 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,522 reviews

July 03, 2026

Very pleased with the overall experience and attention to detail that Dylan provided would definitely recommend More

by Doc and Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
July 03, 2026

My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athan, and Jesus
July 02, 2026

Matt always takes such great care of me! The service is impeccable! Very trustworthy and dependable! More

by Lkbyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
July 02, 2026

Danny was great to work with. I had to send my young kids over there for an unexpected repair. I was able to get everything done by communicating with him and had the kids back on More

by streetbrandon7
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny service advisor
June 29, 2026

Service was relatively quick. Easy process of submitting vehicle. Dylan was professional and courteous. We will return. More

by VictoriaN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 28, 2026

Explained needed service and timeline. Maintained an upbeat attitude during questions. Normally I avoid dealer, but Mathew was knowledgeable and pleasant to work with. More

by lauracarawan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Mull
June 28, 2026

Dylan provides exceptional customer service in the service department. They got my X5 in right away after a check engine light came on. They figured out the problem and got me on my way More

by milessmith1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 27, 2026

First time having service with Grayson. Danny was easy to workn with, service was fast and thorough More

by spf079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
June 26, 2026

Grayson BMW has consistently provided great service. The technicians are very thorough and caught some emerging issues early enough to prevent any major issues in the future. My service advisor Matt is More

by Jtmaz62087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
matt
June 25, 2026

These guys are always professional. They tell you exactly what they’re gonna do and they have a video of your car that they go over with you. Good service. More

by Pender60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylon