Grayson BMW

Deceit I live in Chattanooga and called the dealership to inquire about a BMW X3. We went over my needs and I disclosed what the offer was in Chattanooga in I live in Chattanooga and called the dealership to inquire about a BMW X3. We went over my needs and I disclosed what the offer was in Chattanooga including the amount they agreed to give me for my car. The Sales Manager Taylor assured me they could do a better deal and made me an offer. I drove to Knoxville in the rain excited to get my new car. When I arrived and we started to get to work on this I mentioned my payoff. He said that he didn't know anything about the payoff and couldn't do the deal. Did not show any sympathy whatsoever...offer me a tank of gas (which i did not accept) and sent me home in a horrible thunderstorm extremely upset. When we had the conversation on the phone and I told him what they were going to give me for my car...he should have at that time asked if I owed anything on it. I was getting a thousand more than I owed so I was not upside down on the trade. I CANNOT believe that BMW would allow for people like this to work for them and damage not only the brand but name of the dealership as well. On the drive home the Chattanooga dealership called and said they could do the deal and would be getting the car from Grayson in Knoxville. They confirmed this and sent 2 drivers up only to be turned down and were told the car was no longer there and that there was some confusion on the VIN#. I can assure you I will spread the word to my friends and sphere of influence. This was a horrible experience and I plan to go on every social media site available and blast this dealership. I will also contact the owner. This is beyond anything I have ever encountered...especially from a brand name like BMW. More

Great Experience All Around This is my second purchase from Grayson BMW. I sent a request via internet on a certified pre-owned 328i that i had some questions on. I got a promp This is my second purchase from Grayson BMW. I sent a request via internet on a certified pre-owned 328i that i had some questions on. I got a prompt and courteous response from Andrea DeMarco answering all the questions i had. Andrea stayed in contact with me through e-mails and phone conversations. Andrea worked with me throughout the negotiation/pricing process to get a good trade allowance as well as a fair price on the certified vehicle. She is knowledgeable, professional and personable. I'd highly recommend Andrea as she goes the extra mile to ensure that you will be satisfied with your purchase. More

Grayson BMW Exceeded All Expectations This was the most enjoyable new car buying experienc of my lifetime. Andrea DeMarco was exceptional through out the entire purchase process. She was This was the most enjoyable new car buying experienc of my lifetime. Andrea DeMarco was exceptional through out the entire purchase process. She was knowledgeable, professional and extremely competent. Andrea provided my wife and me with a test drive in the classification of vehicle we desired to purchase. The rest of the process was handled via telephone and emails. Negotation of a purchase price was very smooth with no surprises at the time of finalizing paperwrok and making payment. It is very refreshing to find such exceptional quality and honesty from a large dealership. Recommend this dealership and Andrea without any reservation. More

"Hands down the easiest new car purchase ever" Having purchased over one hundred new cars to date, my experience with MINI of Knoxville was hands down the easiest new car purchase ever! I began an Having purchased over one hundred new cars to date, my experience with MINI of Knoxville was hands down the easiest new car purchase ever! I began and completed the deal for my 2013 MINI Cooper Hardtop via text with Andrea DeMarco. Andrea was jovial, honest and thorough. This being my fourth MINI I asked Andrea in advance that the delivery take no more than thirty minutes. Three days later I arrived at the dealership to take delivery of my new car. It was gleaming clean inside and out as promised and I was on the road and motoring in less than half an hour! I absolutely recommend the Grayson Auto Group and their shining star Andrea DeMarco to anyone seeking a most rewarding car buying experience. More

A Superior Purchase Experience with Grayson I made the decision this year to trade in my 2009 Mini Cooper for a 328i BMW. No complaints about the Mini Cooper, but I needed a car with a back sea I made the decision this year to trade in my 2009 Mini Cooper for a 328i BMW. No complaints about the Mini Cooper, but I needed a car with a back seat, and I wanted a more comfortable ride. I researched the various options and styles on the main BMW website and sent a request to Grayson for an estimate. I was contacted within 24 hours by Andrea DeMarco who is their Internet contact. She quoted me a price and trade-in allowance for my Mini. I checked that price against the Blue Book price and it was spot-on. That allowance showed me that Grayson was serious and not in any way taking advantage of me. Andrea and I made an appointment, and she showed me several 2014 328i models so I could gauge colors and interior trim in real life rather than by a small picture on a website. We went back to her office and I made a number of changes to my original specifications based on my examination of cars on the lot. We wrote up a new set of specifications, and I placed an order for the car to be built and shipped to Grayson. Andrea was the consummate professional. She handled all the paperwork, asked pertinent questions, anticipated my needs, and was truly a vital part of my purchase. She was also enthusiastic and clearly a strong BMW fan. Had I not met with her I would have not made the best automobile purchase I have ever made to date. After I submitted the order Andrea contacted me regularly with updates on the progress of the production, and she always inquired if I had any questions. When the car arrived she took me through a demonstration of it's features and as always asked if I had any questions. Having owned "Beemers" in the past I was familiar with the basic elements of the car, but I did contact Andrea a few times with questions on subtleties of the car. She was always able to answer my questions and was always pleasant and concerned for my customer satisfaction. I'm not a person to gush about my buying experience in a web review, but I have to say that Grayson--and in particular Andrea--was superior in every way. I don't know how my experience could have been any better. I have to give this experience two thumbs up and five stars. More

Great Cars, Good People My experience with Grayson salesman Jim Savas was excellent. He is honest, efficient and helpful. We negotiated the deal long-distance easily via tele My experience with Grayson salesman Jim Savas was excellent. He is honest, efficient and helpful. We negotiated the deal long-distance easily via telephone and text message. Upon arrival at the dealership he handled a significant problem with the deal with great professionalism and grace. I left the dealership happier than I expected. I highly recommend Grayson BMW, but even more so I recommend doing business with Jim. More

I've had the most pleasant experience in buying/leasing a car that I've ever had. Grayson BMW and particularly Andrea DeMarco are the reason. Andrea and I had emailed in the past, about used buying/leasing a car that I've ever had. Grayson BMW and particularly Andrea DeMarco are the reason. Andrea and I had emailed in the past, about used X3’s, and discussed the Mini Countryman. I first met Andrea to test drive a used Countryman and was struck by how non-salesy she was. There was no pressure, no prying, it was a welcome surprise, and I wrote her an email afterward letting her know. Last week when I approached Andrea about leasing a new 2014 X3, again I was treated professionally, and without pressure. She helped determine which vehicle had the options I wanted, colors, etc. and worked with me on numbers crunching to stay within my budget. Later that day I signed papers on a Black 28i X3 with most everything I wanted, but only later at home discovered it didn't have a back-up camera. I’d compromised on the black exterior because I was getting such an amazing lease. When I mentioned the back-up camera to Andrea the next morning, she immediately started researching what was available on the lot and what was due to be delivered, all while keeping my budget in mind. She would not be content until I was in something I really wanted. I just couldn't believe it was possible for me to switch vehicles after I'd signed papers. PLUS, Andrea did all this swapping stuff, and helping, and dealing with me being picky, on her DAY OFF. Very impressive indeed. Resigning papers was a snap, the car was detailed, it was a perfect day. I'm currently in a White 35i X3 and am ecstatic. I'm paying a wee bit over my monthly budgeted amount, but its SO worth it because its exactly the vehicle for me -- the bigger engine, thicker sport steering wheel, lighter color, bigger wheels, plus all the other stuff I had in the first one. So yes, I have every reason in the world to select the "Great" buttons in my survey above. I've always been a BMW fan. And now I'm a Grayson BMW fan. A truly loyal customer. Thanks Andrea! :-) More

My experience was top notch. I was a rather difficult customer but Jim worked diligently to fill my requests and I left there a very happy camper. He's not pushy but will make sure you're informed of all customer but Jim worked diligently to fill my requests and I left there a very happy camper. He's not pushy but will make sure you're informed of all the details of the transaction. I will definitely be visiting Jim and the Grayson BMW crew again for future trades/purchases. More

The sales associate I worked with at Grayson was Jim Savas, and I could not have better things to say about him and my buying experience. This was my first purchase buying my own car, and I am thrilled Savas, and I could not have better things to say about him and my buying experience. This was my first purchase buying my own car, and I am thrilled to say that Jim found me a car with everything I asked for and then sold me it without me ever having to step foot on the lot. Just starting a new job made it difficult to also dedicate time to searching for a car, but he made it happen. He was attentive to everything that I asked for in purchasing my car and made the whole process easy. He continued to follow-up with me via e-mail and phone, and made sure after purchasing that I was pleased with everything. I would recommend Grayson, especially Jim Savas, to ANYONE looking to purchase a car. I am happy to say that I will return to Jim for all of my car purchases in the near future. Thanks for getting me the car of my dreams! More

My experience at Grayson has assured my buisness with them for my future auto needs. Jim was great and provided a great overall buying experience. them for my future auto needs. Jim was great and provided a great overall buying experience. More