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Great Lakes Honda West
Elyria, OH
131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 131 reviews
December 23, 2020
Pleasant people to wok with. Good explanation of service preformed and future service for vehicle. Services were completed on time. Job well done by all. preformed and future service for vehicle. Services were completed on time. Job well done by all. More
by lspagnola
Employees Worked With
Matt and Mike
Helpful December 18, 2020
EXCELLENT CUSTOMER SERIVCE IN THE AUTO SERVICE CENTER. VERY VERY FRIENDLY, VERY NICE, VERY PROMPT, GREAT SERVIVCE ! I GOT A OIL CHANGE, AND THEY CHECKED MY TIRES FOR THE AIR PRESSURE, AND TUNED MY CO VERY VERY FRIENDLY, VERY NICE, VERY PROMPT, GREAT SERVIVCE ! I GOT A OIL CHANGE, AND THEY CHECKED MY TIRES FOR THE AIR PRESSURE, AND TUNED MY COMPUTER CLOCK BACK TO SET THE TIME BACK ! EXCELLENT CUTOMER SERVICE MANAGER ! More
by lisaseahorse
Employees Worked With
MIKE AT THE AUTO SERVICE DESK !
December 17, 2020
They listened to my needs and wants and met them Over They listened to my needs and wants and met them Over and above what was expected I have dealt with dealers for over 39 years and they were t They listened to my needs and wants and met them Over and above what was expected I have dealt with dealers for over 39 years and they were the best by far More
by Gkmanginogk5
Employees Worked With
Lance Still & Jeff Berlin
December 17, 2020
They were helpful. Our salesman Don was responsive, friendly and very helpful. He let us take 2 test drives and went over all the software with us. friendly and very helpful. He let us take 2 test drives and went over all the software with us. More
by Tony
Employees Worked With
Don Groff
December 05, 2020
There is not an equal within fifty miles that provides the level of service and professionalism as Mike and Chris offer. One always knows that you will be handled properly. And your car will be fixed at a the level of service and professionalism as Mike and Chris offer. One always knows that you will be handled properly. And your car will be fixed at an cost effective level. Give them a try. More
by Sand Town Man
Employees Worked With
Chris, Mike
August 30, 2020
Now called Great Lakes Honda. After 1st visit we called to make an offer on a Used Honda Civic. They accepted offer, agreed on trade in value and we set appointment to pick up the car the next day. When to make an offer on a Used Honda Civic. They accepted offer, agreed on trade in value and we set appointment to pick up the car the next day. When we arrived, they said the person we spoke with wasn't there and that her notes were confusing. After some delay, we were finally told that they had sold the car to someone else the previous evening. They did not call to tell us this before our appointment, and also did not offer to take a deposit on the car in order to hold it for a day. Note: 2 star on friendliness- the sales person who tried to help us was friendly- but not impressed with the GM I spoke with. More
by LK Long
Employees Worked With
Not sure of name
June 03, 2020
There your typical old school used car dealer low value on your trade in and over priced on all there stock. You can do all your research and walk in with a reasonable offer and they start there game the o on your trade in and over priced on all there stock. You can do all your research and walk in with a reasonable offer and they start there game the one where they get there numbers from insider trader websites and then have a 30 minute powwow after ever counter offer you make. I was putting down 5 grand and they would only take $400 off there price and that was after several offers. They do try to every lie they can from the guy I talked to on the phone who said is job is just to get me in to the sales guy saying they have people from out of state rushing in to buy there vehicles to the sales manager who kept using the money I’m putting down as a lose to them. Just a horrible time there. Went over everything before leaving home filled out all the online credit stuff checked with that everything was good to go because I was traveling an hour to get there and showed up to them saying all my info was scattered in the wind. I didn’t listen to the bad reviews and I don’t think many people will listen to this warning just please leave your bad review after it happens to you good luck! More
by gaidon
Employees Worked With
Brian
February 19, 2020
Stopped in Great Lakes Honda West after seeing an Omaha orange Jeep I had been looking for. The used car sales staff of Troy Lavelle and Don Groff answered my questions and made easy the purchase of this v orange Jeep I had been looking for. The used car sales staff of Troy Lavelle and Don Groff answered my questions and made easy the purchase of this vehicle. The manager Joe was also helpful and very nice. More
by Kris M
Employees Worked With
Troy Lavelle, Don Groff, Joe Bencivenn
