Great Lakes Honda West

This is my second Pilot. I bought my present Pilot from a different dealership but will always bring my car back to this dealership because I have always been treated professionally. Whenever I have a que a different dealership but will always bring my car back to this dealership because I have always been treated professionally. Whenever I have a question or need an appointment Mike Gantz has always been able to answer my questions or has been able to accommodate the needs of my car. I have found that the quality of the workmanship to be excellent. The mechanic, Mike Verhovitz, has always been thorough and keeps me udated on what needs to be done on my Pilot. More

Very professional to deal with throughout the process. Price was good service fast and paperwork well done. Office waiting area clean and well stocked. Environment was COVID 19 safe Price was good service fast and paperwork well done. Office waiting area clean and well stocked. Environment was COVID 19 safe More

I worked with service and sales in the past. Both have treated me unbelievably well and they couldn’t have a better staff at this store. Thank you Great Lakes!! treated me unbelievably well and they couldn’t have a better staff at this store. Thank you Great Lakes!! More

Everyone in the service dept. is polite and ready to help you. The showroom and waiting area are clean and comfortable. Wouldn't think about buying a car or having it serviced at any other dealer you. The showroom and waiting area are clean and comfortable. Wouldn't think about buying a car or having it serviced at any other dealer More

Mike and the Service Department Team look out for your interests first as opposed to the dealership’s. I’ve been going here for over 10 years. Also, you can’t beat Pete in Sales! interests first as opposed to the dealership’s. I’ve been going here for over 10 years. Also, you can’t beat Pete in Sales! More

I bought my Insight here about a year ago. Back for a 1 year service visit. Excellent. Professional, fast, friendly, pleasant waiting room with everyone masked and appropriately distanced. (Hopefully, we'l year service visit. Excellent. Professional, fast, friendly, pleasant waiting room with everyone masked and appropriately distanced. (Hopefully, we'll all be able to dispense with this by next year!) More

Cam was hot and everyone was super friendly. Got exactly what I wanted at the price I wanted so yea that was pretty dope. 10/10 what I wanted at the price I wanted so yea that was pretty dope. 10/10 More

Class act! First dealership I’ve been to that the sales manager introduced himself. The salesman was very knowledgeable and patient. It was a great experience ! manager introduced himself. The salesman was very knowledgeable and patient. It was a great experience ! More

Pleasant people to wok with. Good explanation of service preformed and future service for vehicle. Services were completed on time. Job well done by all. preformed and future service for vehicle. Services were completed on time. Job well done by all. More

EXCELLENT CUSTOMER SERIVCE IN THE AUTO SERVICE CENTER. VERY VERY FRIENDLY, VERY NICE, VERY PROMPT, GREAT SERVIVCE ! I GOT A OIL CHANGE, AND THEY CHECKED MY TIRES FOR THE AIR PRESSURE, AND TUNED MY CO VERY VERY FRIENDLY, VERY NICE, VERY PROMPT, GREAT SERVIVCE ! I GOT A OIL CHANGE, AND THEY CHECKED MY TIRES FOR THE AIR PRESSURE, AND TUNED MY COMPUTER CLOCK BACK TO SET THE TIME BACK ! EXCELLENT CUTOMER SERVICE MANAGER ! More