Green Chevrolet

Green Chevrolet responded

Your kind words and fantastic reviews are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Josh Stampf, General Manager at Green Chevrolet

2myers responded

Edit: The GM called my granddaughter to offer $300 towards dent repair (using their guy, we already have a reputable guy picked out). She told him he would have to check with her grandfather. When my husband tried to contact the GM, Josh, would not take my husband's call and several days later, still has not returned the call to resolve this issue. All we want is a $300 check to repay what we were told would be discounted for dent repairs, not supposed to be used to pay their bogus anti-theft insurance. I also am attaching a portion of the contract that Green chooses to ignore.

Green Chevrolet responded

Correct it is not required to purchase the vehicle. It was already applied to the vehicle. It is applied to all of our vehicles due to the high vehicle theft. That is why we discounted the sale price $300 to cover the expense. In reference to your paperwork. The list price of the vehicle was $21366, the sale price was $21066. We tried to reach out on multiple occasions but your husband's voicemail is not setup. When he called into the store the General Manger was unavailable, the receptionist sent him to voicemail and he didn't leave a message. Hard to return a call you didn't know you missed. We work with several vendors on dent repair. Happy to let you chose. We also told your granddaughter who purchased the car if she would like to return the vehicle and unwind the deal we are happy to do that, but she does not want to return the car.

Green Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Josh Stampf, General Manager at Green Chevrolet

Green Chevrolet responded

Sir I am so sorry you are having such a difficult time in our service department. Please reach out to Joe Reuter. He is our service manager and would like to speak with you regarding your issues. 309-691-1150

Ronhockey1982 responded

I had to schedule a appointment with another Chevy dealership because of my issues. I hate to sound like a pain in the butt but it’s leaving me with no other choice. I shouldn’t have to call no one but it should be reversed. Someone should call me. Thanks

Green Chevrolet responded

I am so sorry for the lack of communication. Yes the Green Goods package did included the free rotation and wiper blades. We did change the package starting January 1st. At the time of sale your salesperson should have explained that it was subject to change. We didn't just take away though, we added back to the package a discount in parts and free car washes with our service department. Again we apologize for the lack of communication when your wife was in for service.