Green Ford Inc.

My first experience with Ford service department was disappointing and I would be reluctant to go back in the future despite my warranty. I changed my date after receiving a call Friday that my appointm disappointing and I would be reluctant to go back in the future despite my warranty. I changed my date after receiving a call Friday that my appointment might take longer than needed so i should try to bring it in on a day i have early availability. I dropped my vehicle off before 830 as requested. The service assistant i approached pulled me up on the computer and his first response was my car isn’t under warranty so i would have to pay. He didn’t specify what services weren’t and i told him i did have a warranty. He told me i didn’t and moved on. I found his demeanor off putting. While waiting i went and talked to a finance personnel and he told me i had a premium warranty and politely printed it out. When i went back to talk to the service assistant, he was dismissive and said “yeah i know you have a premium warranty but it doesn’t cover everything” before walking off. I left my vehicle and after not hearing anything called around 5pm. I was told my battery needed charging and it would be 2hrs to do so and i would receive a call tomorrow. I was also told the sensors on my vehicle were fine but overly sensitive and that was normal. I came back at 8am the next morning. The same service assistant told me my car wasn’t ready. When i inquired about what needed to be done he said my sensors were being checked. I reminded him he told me that had been done and it was the battery. I asked about my oil change and brake check. He left to ask the mechanic. When he returned he told me the oil hadn’t been changed and the brakes i would have to deal with because it’s likely few causing rust and the brakes to squeak. I was very upset that nothing had been done on my car and i was given rationales that dew caused squeaking brakes and an overly sensitive sensors. When i inquired about cost after being told repeatedly i wasn’t under warranty, i was told i was only being charged for the oil change. I went to work and called the finance personnel who did my paperwork and he assured me i was under warranty for my issues except the battery and my oil changed was covered. He offered to go find and tell the service assistant. Shortly after the assistant called me and told me i needed a battery that would cost $225. When i told him i would buy it elsewhere he told me i would be charged $130 for the battery check unless i paid them. That was ridiculous especially since i haven’t owned this vehicle for 6months. I agreed and asked about the oil change and he said it would be $55. I told him the finance person said he would talk to him and he said “oh yeah it’s covered.” Later he called and told me i needed a new tire and it would cost $185. I told him no. My car wasn’t ready until the afternoon despite dropping it off early the day before. When i picked my car up i saw the battery only cost $132 and i was charged $45 to install it. I was highly agitated that i had to go back and forth about what was covered on my vehicle and having to deal with service assistant. I also still have a squeaky brake issue that’s not occurring due to dew. More

We have all dreaded “the visit” when you go in for service. But I had a new scam I had never before heard on 2/19/2020 at the quick lane. My lug nuts had swollen. $127 fix. As a result, they didn’t ro service. But I had a new scam I had never before heard on 2/19/2020 at the quick lane. My lug nuts had swollen. $127 fix. As a result, they didn’t rotate my tires as asked. If they can’t rotate my tires because of these swollen nuts, how would they have sold me new nuts? Either they will come off or they will not. I took my car to a tire dealer and the tires were rotated with no mention of swollen nuts. I thought swollen nuts were only a symptom of a visit to a strip club. More

I had a very good experience with your sales department I had a very good experience with your sales department my salesman was very courteous and very in tune with all my questions and my concerns took ev I had a very good experience with your sales department my salesman was very courteous and very in tune with all my questions and my concerns took everything into consideration was very happy with him and still even after I had purchased the car I still had questions and he answered them More

As always, service for recalls was done in good time. In our universe, there may be a twin star and twin galaxies of our own solar system. our universe, there may be a twin star and twin galaxies of our own solar system. More

Using the Lincoln app, a pick up and delivery was noted as a service. Could not set that offer up. Then in an online chat with someone from Green dealership, it was promised that someone would call me. Tha as a service. Could not set that offer up. Then in an online chat with someone from Green dealership, it was promised that someone would call me. That did not happen! So my service appointment was made directly with Tim in service by the old phone call method. Tim is terrific and a true asset to your dealership. More

Kimberly made my buying experience easy. Understood my situation and helped find a great vehicle for my needs. Thoughtful, respectful from all staff. Would recommend Green Ford. situation and helped find a great vehicle for my needs. Thoughtful, respectful from all staff. Would recommend Green Ford. More

Very well happy job well done on time very kind service transportation very good explaining details was good everybody was was just wonderful and kind. transportation very good explaining details was good everybody was was just wonderful and kind. More

The folks there were great. A to Mrs. Johnson and Jamison. Thanks for all your help. They are my forever dealership. I recommend y'all. Jamison. Thanks for all your help. They are my forever dealership. I recommend y'all. More

Customer service with CC was very pleasant , helpful, and comfortable. Not pushy or rushing just to get a sale. She is a great saleswoman at Ford comfortable. Not pushy or rushing just to get a sale. She is a great saleswoman at Ford More

I have to say my experience at greenford was the best experience that I have ever had buying a car or any major purchase even a cell phone. Wiley was the salesman that i had been dealing with for weeks b experience that I have ever had buying a car or any major purchase even a cell phone. Wiley was the salesman that i had been dealing with for weeks before deciding what vehicle i actually wanted. There was no pressure, and at times before we went to.i look over the vehicles I was upfront and said I wasn't going to buy a vehicle today I only wanted to browse,I still didn't have that feeling that I was wasting his time, he showed me around gave me great information and was just so friendly I felt that I also met a friend.i absolutely love my new car and would highly recommend greenford for anyone's next purchase. And also I wasn't there all day.from the moment I walked on the lot, picked my car out, test drove it, signed all the paper work and drove off maybe three hours. THANK YOU FOR EVERYTHING WILEY AND GREENFORD. More