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Green Ford Inc.

Greensboro, NC

4.0
3,442 Reviews

3800 West Wendover Avenue

Greensboro, NC

27407

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3,442 Reviews of Green Ford Inc.

November 29, 2020

They were great. Got me in and repaired same day as I was leaving for a vacation. Very professional and kind. Kept me posted on what was wrong and cost of repair before work was performed. I highly recommen More

by ejmcdona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
November 26, 2020

Tim Pegram it the best!!! He is so personable and very talented. I will suggest him to everyone that I know. He makes sure his customers are happy. More

by LEMONSJACKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pegram
November 25, 2020

I found the service to be fine, as I just had a recall fixed. I was very disheartened to see only one person in the service bay caring enough to wear a mask. As a healthcare professional, I feel like th More

by Maggie
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wiley Bass
November 25, 2020

We had to take two of our vehicles in on back to back days for general maintenance and we were pleased With both outcomes and time it took to complete the work More

by Kim Byrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth
November 25, 2020

I use the Green Lincoln Service Center. They are easy to work with and take customer service and concerns seriously. They are one of the reasons I enjoy owning a Lincoln. More

by WandaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim at Green Lincoln Service
November 25, 2020

Do not purchase from this dealership. I was sold a car that had been wrecked and was lied to about it. They switched out the carfax they showed me for one that did not have any issues. They lied to me abo More

by Clauryngodwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Rodriguez, Cameron Haas, Keith Lillard
Nov 25, 2020 -

Green Ford Inc. responded

We are very glad that you have brought this situation to our attention because it gives us an opportunity to respond. First, not at any point in time did anyone lie to you regarding the vehicle you were purchasing, the very first page of the carfax right next to where you signed your name acknowledging the condition of the vehicle, states the reported damage to the vehicle with Carfax's picture indicating damage plain to see. Second, you asked to take the vehicle to your own mechanic in order to get it checked out and reviewed, and we obliged, and you did. Third, we gave you a chance to return the vehicle if you were not satisfied, up to 48 hours after the purchase of the said vehicle. We have proper documentation as well as email conversations with you regarding this situation. Furthermore, calling us liars and crooks after we gave you the needed information and gave you the opportunity to return the vehicle is not only a lie but also classless and frankly, it is a defamation of our character. We went above and beyond to be transparent in your purchase as we do with all of our customers. Having seen your false claim and our response, I feel really good that potential customers reading this review will feel completely comfortable buying their car here.

Nov 25, 2020 -

Clauryngodwin responded

Actually, I was lied to. I was told a false story about the condition of the car. You have my signature on documentS that were NOT PROVIDED TO ME in my closing documents. I have no idea whether those documents are real or fake. I also was not shown any details of the carfax saying that the car had been badly damaged, and the airbags deployed(which by the way a mechanic can not see). You do have emails, but so do I. I have emails from an employee of yours saying that it is your common practice to only have your customers sign the front of a carfax, basically admitting that you don’t feel you have to show them the whole thing. Even when I explained my situation to your employee and asked for a copy of the carfax, he only gave me the first page. He was still trying to cover up that the car had been wrecked to the extend that it had. A small wreck with a vehicle and an airbag being deployed are two totally different things. I would have never purchased a car knowing the airbags had been deployed. I’m also glad you had a chance to respond. Your customers have gotten to see you attack the character of a woman who is just trying to make sure she doesn’t lose money that she works hard for. To anybody who is reading this, take another look at that response to me. Is that the kind of customer service you want from someone you trust to sell you a car?? I was lied to. I was cheated out of my hard earned money. I do not feel that there was anything transparent about the transaction, but that I was taken advantage of. What is “classless” is lying to customers who spent $90k with you all in one day and then attacking their character for it. I have spent a month talking to your dealership trying to get this straight. I gave plenty of opportunity for you guys to right this wrong before I started posting my story. I even told you guys that I was going to start telling my story if you didn’t make it right!!

November 24, 2020

Betty Graves could not have been more hospitable. The management folks were good communicators who made us feel comfortable. I can recommend Green Lincoln without reservation. More

by richard4point6
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Betty Graves
November 24, 2020

Megan was great right from my initial call and she was able to get me in because the following day I had a long road trip planned. The service guy was great and took my truck right in time. Thanks to th More

by JTPOSCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Megan
November 23, 2020

I was treated nice. And everyone was nice and it was late on a Saturday and they still took there time for me. My salesman was Richard and he was great and got the best deal we could get. THANKS FOR MY More

by Meason79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lillard, Richard Jones
November 23, 2020

Ashley is a super star! She has a pulse on the service center like no other. I can’t thank her and the green Ford team for getting my car back running in such a short time frame. It may seem like work but More

by williamschiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Isley
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