Green Ford Inc.

2007 Mercury So today 2/3/20 I called Green Ford to schedule service for My 07 Mountaineer and they told me they cannot work on it any longer. Because it is not a So today 2/3/20 I called Green Ford to schedule service for My 07 Mountaineer and they told me they cannot work on it any longer. Because it is not a Ford I guess. I do not remember the service adviser's name, but she was quite rude actually. I was able to get this service scheduled with Crossroads Ford in Kernersville. I guess they still work on Mercury vehicles. WHERE IS ASHLEY? She ALWAYS took care of my vehicles, and was understanding. I can't express how much she did to help with this vehicle. If I could rate this service on Ashley alone, I would give it 5 stars, but I cannot any longer. Ashley always helped me with this vehicle and never gave me excuses, and I wish her the best. So be forewarned, if you own a Mercury, be prepared to take it to another dealer. I think this is really strange considering I have taken this car to them for service many times in the past. Green Ford wanted me to take it to Quick Lane, but I'm not comfortable with them considering the level of service required. Quick Lane is fine for oil changes and things of that nature, but I just do not see how they can help with bigger issues. After all, their name is Quick Lane. Anyway, just to let you know, I will find another dealer to work with in the future, and will probably not use Green Ford to service my vehicles, or to purchase a new vehicle from if I feel the need. Good luck. *Update* 2/3/20 So I got a call from Scott I think his name was from Green Ford. I think he read this review. He apologized for for the misinformation and assured me that indeed Green Ford does service Mercury vehicles. I took the car in today, and am currently awaiting to get the vehicle back. Scott was very nice during our conversation, and apologized several times. And again, Ashley to the rescue! Ashley is very knowledgeable and more than willing to take care of my vehicles. She always keeps me informed about the status of the service needed and the cost. Hooray for Ashley! I have updated the star rating for this dealership. *Update* 2/5/20 So, here I am updating this review again... I picked up the car on the 2/4. No check engine light! They replaced Evap canister vent valve and the connector/pigtail at a cost of $344.48 plus tax. Was on my way back home on 2/7 and lo and behold, the check engine light is back on with the same code and symptom, small Evap leak.I called 2/8 but Ashley wasn't working so we shall see where this goes from here. I'm at a loss as how to rate this dealer now, so I will wait until I see what they are going to do about this and what the cost will be. I'm just so frustrated with this situation. I will have to be without a car again for another 2 or 3 days I suppose, and with my work schedule, I'm not even sure when I can get it to them. Update to follow I guess. *Update* They fixed my car More

Great service. Jason Waller is an asset to your company. Awesome guy. Would definitely recommend green for to anyone on the market for a new or used vehicle. Awesome guy. Would definitely recommend green for to anyone on the market for a new or used vehicle. More

I Scheduled appointment at 9:30 AM but I took an hour and a half to change my all I want so impressed with that. That is one thing yall can work on a half to change my all I want so impressed with that. That is one thing yall can work on More

The people was friendly, but it was a little confusing when three or four people helping you , and everyone was not on the same page . We would be talking to one about our concerns and it wouldn’t care ov when three or four people helping you , and everyone was not on the same page . We would be talking to one about our concerns and it wouldn’t care over to the other person. Then at the end of the deal we had to remind them on what each person ok to fix to be at our satisfaction. And when you talk to someone about it they wanted to go ask that person to confirm what you where saying . It made me feel uncomfortable, it was all some like they didn’t believe what you where saying. More

Outstanding Customer Services, they explained me in details all the Ford Benefits as a brand and all the fixtures of the vehicle that I was interested. Great job from GreenFord team. Jamison Noyes Ed details all the Ford Benefits as a brand and all the fixtures of the vehicle that I was interested. Great job from GreenFord team. Jamison Noyes Edge (salesperson) He has strong knowledge each technical detail of any Ford Explorer mode, I was originally interested for a XLT and I took a decision for a Limited Ford Explorer 202 because of him. More

The service guys are phenomenal. They are very patient, informative, and always willing to answer my questions. However, the same girl that checked me out last time also checked me out this time. She informative, and always willing to answer my questions. However, the same girl that checked me out last time also checked me out this time. She is very short and rude. It's as if you are inconveniencing her when she has to check you out. She's like this every time I come. It's especially difficult when you're by yourself with a child in your hands... And she tells you to sign your receipt and doesn't even hand you a pen or help you look for one. Her customer service is HORRIBLE. More

I am very pleased with the service performed on my Escape and the excellent customer service given to me by the professional team at Green Ford. and the excellent customer service given to me by the professional team at Green Ford. More

I had an appointment to get my oil changed at 2:00. I came back at 4:15 and my car hadn’t been serviced. I was told they were short handed. That isn’t the first time this happened. I left there at 5:05. came back at 4:15 and my car hadn’t been serviced. I was told they were short handed. That isn’t the first time this happened. I left there at 5:05. If I didn’t have the prepaid service I would not do my oil changes or any repairs here. I was concerned that they would not do a great job due to knowing I was waiting at this point. What is the point of an appointment if they can’t do it at or not the appointment time. More

The service department always takes good care of me when I bring my 2013 Ford explore. Chad and Kennth and Ashley make sure my car is done right I bring my 2013 Ford explore. Chad and Kennth and Ashley make sure my car is done right More

Excellent sales experience worked harder and gave me a better price Each one include ing sales manger worked on price. Only negative is interest rate 7.99. I am going to refinance for 2.64. better price Each one include ing sales manger worked on price. Only negative is interest rate 7.99. I am going to refinance for 2.64. More