Green's Toyota of Lexington

This sale was handled through Internet sales with Kevin McCarty and Bryan Vaughn. All employees we encountered, though, were extremely helpful. We were very comfortable with the deal made on the vehicle, a McCarty and Bryan Vaughn. All employees we encountered, though, were extremely helpful. We were very comfortable with the deal made on the vehicle, and very pleased with the way we were treated. Specifically, they worked with us on the price, even though the vehicle was on special, they arranged competitive financing, they had the vehicle ready and spotlessly clean when we arrived to pick it up, and they even picked us up at the airport since we were flying in from out of state. Kevin and Bryan made us feel like they truly wanted and appreciated our business - a rare occurrence in car dealerships anymore. More

Took my recently purchased (< 2 weeks) van, that I purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green' purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green's was horrible. The "service representative" did not listen carefully to the problem description, and did not return my calls for several hours. He showed no interest in really trying to understand and solve the problem and was dismissive, loud, rude and defensive over the phone. The final straw was 1) they were incapable of definitively diagnosing the problem and therefore it would not be covered by the wonderful extended warranty that the salesman from Green's Toyota had sold me when I purchased the car less than 2 weeks ago, 2) They guessed that the problem might be a widget, engine, valve, gasket thingy that needed replacing and the part would cost $300 plus labor. But, it would all have to be out of pocket because the warranty probably wouldn't cover it because they can't get a definitive diagnosis - how convenient (for them). I finally decided to have the car towed to a different Toyota shop where hopefully they will be more polite and more competent. It would be difficult to be less. In conclusion, I will try to avoid any and all dealings with Green's service department (especially the person mentioned above) and will probably never purchase a car from them ever again either. Unfortunately I also purchased the service agreement that pays for oil changes etc so I may have to go back to Green's for that but if so, hopefully they will be able to diagnose and perform an oil change without keeping the car for 4 days. My only consolation is that I'm not the first person who has been cheated by a used car dealership. And, hopefully my review will direct other people to different places to buy and service their cars. More

Ever since I bought my 2002 Toyota Camry LE (Silver) from Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree th Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree that Green's Toyota of Lexington is by far one of the best dealerships I have ever been to. Whenever I need service done, it is done promptly and the service gets fixed without fail. Right when you drive your vehicle in the service door, you will be treated nicely.....and I mean really nice!!! My service specialist, Mike Kirk, is one awesome specialist. I would recommend him for anyone! All service technicians try their best to listen to your problem and offer reasonable prices for the repair. Most minor repairs can be fixed right on the spot without even having to wait at all. When I have to get my car detailed at their service center, I am treated like royalty........I would have my car babied like no other from inside to out including under the hood. I have gone back there ever since and will be for a LONG time! I would also agree that Green's Toyota salesmen are very friendly and they try their best to get the lowest price on a car for you. Unlike Toyota of Nicholasville......where they rip every one off.....Green's is the best Toyota experience you can ever have! More

When I made an appointment with a sales rep to talk about buying a new car, I had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what the deale buying a new car, I had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what the dealer's costs were on my chosen car, and what a reasonable "sale" price would be. I knew the value of my own trade-in, and made sure that I was honest in evaluating the trade. My sales rep and the sales manager both presented me with figures that were SUBSTANTIALLY above the invoice price of the car. They both argued when I pointed out their error, and only relented when I pulled out my own paperwork showing the true invoice pricing. They were actually trying to charge me 12.5% ABOVE THE STICKER PRICE. They also played around a whole lot with the value of my trade-in. After some hard-nosed haggling (I was prepared to get up and leave), we agreed on a price. I got it in writing that there would be no "add-ons" or service charges, and that the price we had negotiated was the actual price except for tax and the actual motor vehicle fees. When I went in the next day to sign the paperwork, I noticed a $365 "service" charge pre-printed on the sales paperwork. I balked. I reminded them that they had agreed to no additional charges. The finance manager outright lied to me and said that this was a valid state licensing fee. I asked him if this was a fee required by law, or if it was a dealer add-on, and he again lied. What can I say -- they tricked me. One of the oldest scams out there, and as usual, they figure that once it gets time to sign the final paperwork, the customer either won't even notice the additional charges or won't want to waste any more time over a few hundred dollars. The dealership forgot to give me temporary tags for my new car. I had to go in to get the tags after a weekend of driving without any tags (illegal!!!). It's been 11 days since I bought the new car, and I have had 20+ calls from the dealership in the past two weeks. The finance department has called (I paid cash, but they kept hounding me to finance through them); my sales rep has called, I've had hang-ups on my voicemail from the dealer's number. I like my car. I will never deal with Green's Toyota again for any reason. There are several other Toyota dealers in and around Lexington--my recommendation is to try any one of them and run (don't walk!) from Green's. It's not worth the lies and aggravation. More

When purchasing my first new car I was a little worried because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experienc because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experience very easy. Kevin continued working with me to get the payments as low as he possibly could. I gave everything a 5 except "Quality of Work". The reason being is when the vehicle was taken back to be cleaned up....we found a few spots on the car. Nothing that can't be cleaned. I told the dealership, from previous forums online I had heard Toyota didn't have good quality customer service, but Green's Toyota of Lexington; A ++ all the way! More

When purchasing my first new car I was a little worried because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experienc because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experience very easy. Kevin continued working with me to get the payments as low as he possibly could. I gave everything a 5 except "Quality of Work". The reason being is when the vehicle was taken back to be cleaned up....we found a few spots on the car. Nothing that can't be cleaned. I told the dealership, from previous forums online I had heard Toyota didn't have good quality customer service, but Green's Toyota of Lexington; A ++ all the way! More

The people at this dealership are so friendly and they will do anything possible to help you get the car you want at a great price with payments you can afford! will do anything possible to help you get the car you want at a great price with payments you can afford! More

I dreaded buying a new car, I loaved it like going to the dentist. But fortunatly I started talking to the internet manager at Green's toyota , Bryan Vaughn I want to share with you my wonderful experience w dentist. But fortunatly I started talking to the internet manager at Green's toyota , Bryan Vaughn I want to share with you my wonderful experience with Green's Toyota. I was trading in a car and buying a new sienna van. My husband left the whole process up to me. I was treated great, my questions were answered promptly and without the usual back and forth that you find at most dealers. My overall experience was so good that I won't dread this process again. I am in a customer service business and I tell you this has to be the very best service that you will find in Lexington. I beleive that people make the difference and Bryan Vaughn and George Hernadez certainly made the difference for me. More

All persons I have dealt with from Greens Toyota/Scion of Lexington, KY have been VERY polite and professional. They did not play any of the usual dealer "games" I have come to expect from car dealers--espec Lexington, KY have been VERY polite and professional. They did not play any of the usual dealer "games" I have come to expect from car dealers--especially Toyota/Honda dealers. All the prices on the Scions are no-haggle which is great. They gave me a detailed list of their prices on all Scion accessories and services which was nice. I had originally contacted them through the Scion.com website, then I corresponded with George Hernandez of the Internet Dept., test drove a Scion xB and a Yaris 4-door with John Hicks of the Internet Dept., and wound up purchasing from John Harris of the Scion Dept. assisted by Beejay Elefante. I appreciated the low-pressure sales approach and the very thorough explanations of the car's features. These folks know their product very well and can give you a lot of useful details. Everyone was friendly and seemed very upbeat about their cars which is different from the "there's the car, buy it or don't buy it" attitude I see at other dealers (especially GM/Ford). They gave me a really low price for my trade in but it was in poor condition, in fact I took my trade to another dealer and was offered the exact same amount of money for it, so that was in the ballpark. I could drop $500 on repairs or a down payment so I traded and bought a new 2006 Scion xB. The only things that soured my experience with Greens Scion of Lexington ("GSL") was that the entire buying process took 4 1/2 hours, and the people in the back really didn't bother to detail it at all, just washed it. Interior was dirty and has smudges/scuff marks on the door panels. coke spilled on the console (!!!), could have been vacuumed better--there were leaves and tree buds stuck in the air vents under the hood, underhood was VERY DIRTY. There was one flaw in the car that dealer prep DID NOT CATCH, there is a large scratch in the paint on the bumper. I will have to take the car back soon to have the door panels re-detailed or replaced if they can't clean them up right, plus have the bumper re-painted. This is simply unacceptable, even in an entry-level car like a Scion. To be fair, the salespeople made an attempt to clean it up again, and they seemed genuinely upset that the detailers let them--and their customer--down. I appreciated that. John Harris even got his hands dirty by swapping the hubcaps to the style I wanted. I have no complaints with the sales people, they made an above-and-beyond effort to earn my business and I hope their management sees this and recognizes them for a job well done. However, if the detail workers and the body shop screw up again Greens may lose my business, time will tell. More

If you are in the market for a new Toyota and want a NO Hassle experience, then stop by and see George at Green's Toyota. I emailed George a couple times with a few questions and then went to the showroom Hassle experience, then stop by and see George at Green's Toyota. I emailed George a couple times with a few questions and then went to the showroom to meet with George and test drive a car. He was quick with getting me to a vehicle I was asking about and in less then 3 hours I drove my new car off the lot and to my home. We had a deal set and paperwork in process quicker than I have ever had at any other dealership in the past. I have to say it was real nice to stop in, pick out a car, sign papers and be on my way, all in just a couple hours. I will be back when I need another Toyota, and I am sure you will when you get your deal completed at Green's Toyota..... Remember to see George and tell him Mark Warner sent ya, and I am sure he will help you get a great deal too..... More