The attitude of the service staff at Greentree Toyota is that you are lucky to be there. Right from my first experience with the service center I have been very unhappy. My first experience was coming in with a brand new car with under 100 miles that was making a funny noise, their reaction was that their cars are so amazing that nothing could possibly be wrong with it and it must be because I am a pathetic, over anxious mother. I had to wait in the waiting room for four hours with my four young children once I had actually persuaded them that they should look at the car before they came back to tell me that their was a leak in the power steering column. As I have four children, the only loaner car they could find for me was dirty inside. Every experience with them since then has mirrored my first experience. I was in again last week for a safety recall on my Sienna and again they seem to think I was lucky to be their customer. They were rude about getting me a loaner and it was nearly impossible to call them to check up on the status as they service representatives (that is the people behind the couner who can't tell one end of the car from another) were always busy. They did the recall but did not follow up on the warranty extension. I asked them to fix it, but they were very cagey when I picked it up as to whether they had done it or not and it was not until I was back home that I realised that they had not done it. This means I have to face them again which is an experience I have truly learnt to dread. My advice, please don't go there. Save yourself the stress and go to a nice friendly independent shop where you might actually get a chance to talk to the people who are actullay working on your car.