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Greentree Toyota - Service Center

Danbury, CT

4.9
130 Lifetime Reviews Review Dealership

130 Reviews of Greentree Toyota - Service Center

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October 25, 2018

"Professional and courteous "

- Olive

I find Justin to be so professional and he is knowledgeable and answers any of my questions and concerns. He has my car done on the given time he said and I have been a customer for many years and will not go to anyone else.

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Recommend Dealer
Yes
Employees Worked With
Justin Baver
Oct 30, 2018 -

Greentree Toyota responded

Olive, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

October 25, 2018

"Outstanding service for Rav4"

- 78910

Justin Bavar, Assistant Service Manager, is the reason we come here for service. He is always professional, courteous, and extremely helpful. Justin Bavar deserves a raise!

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Recommend Dealer
Yes
Employees Worked With
Justin Bavar, Assistant Service Manager
Oct 30, 2018 -

Greentree Toyota responded

Hi, thank you so much for your positive comments about Greentree Toyota! We hope to be of service to you again in the future.

October 25, 2018

"Very efficient service and knowledgeable staff"

- Yl149

Kim went over all my upcoming service needs so that I have a heads up of what expenses might look like. She also helped me prioritize which are more urgent than others - to help spread out finances. Very helpful!

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Recommend Dealer
Yes
Employees Worked With
Kim
Oct 30, 2018 -

Greentree Toyota responded

Hello, we are so happy to read such a great review about Greentree Toyota! We look forward to your next visit! Take care!

September 29, 2018

"A+ Customer Care-Rotor Repair On Purchased Used Car Covered "

- nathans

Had a great experience buying a like new, low mileage Toyota Sienna from Coach Pete. After driving the car for a couple months the Sienna would shake a bit when braking. We brought the Sienna in for a maintenance check thinking it was an alignment issue but were told the rotors were bad. New brakes had been put over worn rotors. Rotors are considered wear and tear and the $1,000 repair was not going to be covered. The repair shop team and coach Pete spoke with the Greentree Toyota owner regarding the issue. The generous owners did the right thing by us and covered the entire repair bill (labor and material)! I have never heard of dealership covering anything like this when a maintenance plan is not purchased. A special thanks to the owners, maintenance shop staff and Pete! Pete at Greentree is our dealer and you should give him a call. Nathan

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Recommend Dealer
Yes
Employees Worked With
Oct 08, 2018 -

Greentree Toyota responded

We're so glad you had such a great experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2018

"Quality leadership "

- Deb

They really stand behind their cars and want the best for their customers. In the event of a problem, they want a win-win outcome. Even though we have moved out of the area and to another state, they were committed to fixing the issue for us.

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Recommend Dealer
Yes
Employees Worked With
Douglas Deakin
December 16, 2017

"Not happy with service department"

- Mike F

I recently had an oil change and tire rotation on my Tundra. Greentree is the closest dealership to my home. I was not impressed with the service writer at the time. He didn't follow through on simple requests... like please call my cell phone when it's done, I'm going for lunch. He spent more time away from the service desk than at it. Last week I had a flat tire. About 600 miles since the tire rotation. It took two men to beeak the lugs free. Seriously over torqued the lugs. I called them and asked to stop in and get them properly torqed. They "didn't have time" but would schedule me the following Saturday. I'll go back to my original service / dealer in Middlebury from now on.

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Recommend Dealer
No
Employees Worked With
Not known. Service department.
November 08, 2017

"Reed Chatting "

- Gravy12

Reed was both helpful and informative in my recent visit to the Greentree Service Center, service like that will keep me coming back. I’ve been with Greentee for years.

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Recommend Dealer
Yes
Employees Worked With
Reed Chatting in service
September 23, 2017

"Very bad customer service"

- i5e3WoTS

The attitude of the service staff at Greentree Toyota is that you are lucky to be there. Right from my first experience with the service center I have been very unhappy. My first experience was coming in with a brand new car with under 100 miles that was making a funny noise, their reaction was that their cars are so amazing that nothing could possibly be wrong with it and it must be because I am a pathetic, over anxious mother. I had to wait in the waiting room for four hours with my four young children once I had actually persuaded them that they should look at the car before they came back to tell me that their was a leak in the power steering column. As I have four children, the only loaner car they could find for me was dirty inside. Every experience with them since then has mirrored my first experience. I was in again last week for a safety recall on my Sienna and again they seem to think I was lucky to be their customer. They were rude about getting me a loaner and it was nearly impossible to call them to check up on the status as they service representatives (that is the people behind the couner who can't tell one end of the car from another) were always busy. They did the recall but did not follow up on the warranty extension. I asked them to fix it, but they were very cagey when I picked it up as to whether they had done it or not and it was not until I was back home that I realised that they had not done it. This means I have to face them again which is an experience I have truly learnt to dread. My advice, please don't go there. Save yourself the stress and go to a nice friendly independent shop where you might actually get a chance to talk to the people who are actullay working on your car.

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Recommend Dealer
No
Employees Worked With
Bill
May 19, 2017

"Arbitrary Exclusion of Advertised Coupon"

- Weidong Huang

Enticed by a "15% off major services" coupon received in e-mail, I made an appointment to have my car's brake pads replaced and confirmed over the phone that the coupon is applicable. Upon check-in, the sale staff immediately disclaimed the coupon, citing that they already offered a competitive price on brakes. So their coupons only apply to inflated prices? I pointed out brake services are not excluded in the fine prints of the coupon and asked to see their manager, who happened to be unavailable that day. After much debate, the assistant manager on site finally agreed to honor the coupon as "one-time courtesy." This attempt to renege on an advertised coupon unfortunately tarnished an otherwise satisfactory service experience.

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Recommend Dealer
No
Employees Worked With
Reed, Joe
July 26, 2016

"Worst experience of my life!"

- KristyG

I went in with a low oil light. They spent days trying to diagnose my car. They said they didn't have a loaner car for me so I had to borrow a friend's extra car. After days of not knowing what was wrong and me having to bring it back, they finally said it was the EGR valve among other oil issues. $750 later, they said my Pruis was fixed. I was nervous because I was driving the car to FL and it took them so long to diagnose it. They assured me it was fixed, I drove to FL and as soon as I hit the state line, the oil light came back on. They're refusing to refund me or help me out with the cost of repairing the issue that they never repaired after charging me all of that money!! You couldn't pay me or my family to go to that service center.

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Recommend Dealer
No
Employees Worked With
Chris
Aug 12, 2016 -

Greentree Toyota responded

We are very sorry to hear about your experience, Kristy. Our service team tried their best to diagnose and repair the issue. We would like the opportunity to explain our diagnostic process and exactly what was repaired on your car and why. Please call us at your earliest convenience and ask for Max Tananbaum. Thank you, and we hope to hear from you soon.

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