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Greentree Toyota - Service Center

Danbury, CT

4.9
130 Lifetime Reviews Review Dealership

130 Reviews of Greentree Toyota - Service Center

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July 11, 2016

"Had scheduled oil change July 5, 2016"

- PB owner of 2 Toyotas

I scheduled an appointment on the phone with a very pleasant woman for an oil change and a potential back light program. Arrived on time and immediately greeted by another super pleasant woman and matched with Russ as my service writer. They did the oil change and complete car check. My back light was fine but two parking lights were out. Told me about additional service I could have which I declined. I got a clean bill of health for my 2007 Toyota Sienna with 156,000 miles on it. Overall an A+ experience with customer service and car service. (I tried to be explicit because of some previous reviews saying women at Greentree were not nice.)

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Recommend Dealer
Yes
Employees Worked With
Russ was service writer
Jul 13, 2016 -

Greentree Toyota responded

Thank you for taking the time to tell us about your experience. We are pleased to hear that you were satisfied with our services! We hope to continue working with you and we appreciate your business and your kind words.

October 22, 2015

"Went in for a failed window motor, came ouBroken windshield "

- Main Street Pharmacy

The worse service I have ever experienced. The vehicle was brought in for a window malfunction. The initial diagnosis was a broken motor. They replaced the motor and it was still not working. Then they said it was the switch. We told them that we wanted the old motor back as it was not defective and they had already salvaged it! Then when we picked up the vehicle, they're was a for long Crack on the windshield. The dealership is supposed to be more reliable, but they took no responsibility on it. We asked for the check in log that indicates that the vehicle came in with the Crack and they were not able to produce it! They wouldn't let me speak to the manager. I called the director but received no response!

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Recommend Dealer
No
Employees Worked With
Russell, Abram
Nov 06, 2015 -

Greentree Toyota responded

We are very sorry to have caused any confusion or concerns. We are not sure where the lapse in communication has occurred, but we would like to speak to you ASAP regarding the windshield and the window motor. Please call us at your earliest convenience, (203) 730-4040, and ask for Max Tananbaum.

October 10, 2015

"pleasant"

- Gabriel fcp

I want to say thanks to Mike Signore for the pleasant experience he was very polite and honest with us , my 09 tacoma is back and running great again all the best to you Mike and the Greentree toyota.

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Recommend Dealer
Yes
Employees Worked With
Mike Signore
July 27, 2015

"Worst service center "

- Toyota Buyer

Absolutely the worst service center I have ever used. Service advisors have bad attitudes the ladies answering the phones can careless. Made an appointment a week in advance for a quick inspection and I've been in the waiting room for 4 hours ! Greentree will overcharge you and treat you like garbage from the beginning to the end. Buyer beware !

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Recommend Dealer
No
Employees Worked With
Jason
February 15, 2014

"I choose "Greentree Toyota" for service my new..."

- jit207

I choose "Greentree Toyota" for service my new car.Once I serviced my car and replace engine oil it's cost 88.34. Month later I checked the oil level and I am shocked because the oil become "BLACK", after 4000 mile "Maintenance required " light on and screen shows "Replace Engine Oil" (normally until 50000 mile change oil every 5000 mile, my car is only 15000 mile). Today I realize they didn't use "Genuine Toyota Oil".

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Recommend Dealer
No
Employees Worked With
jeff
October 04, 2013

"I am a loyal client of Greentree. The prices are fair..."

- sbollerman

I am a loyal client of Greentree. The prices are fair and competitive, the sales team is professional and not high pressure, and the service is excellent. I cannot say enough about the service department. Chris's team operates with integrity and does not talk down to the customer. They consistently perform quality work at a fair price, and work with the client to perform the proper services tailored to the client's needs and budget. I keep piling the miles on my Camry and it drives the same as the day i drove it home from the dealership.

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Yes
Employees Worked With
Chris Morgado
January 22, 2013

"I have owned Toyota over 15 years and currently own a..."

- chirackel

I have owned Toyota over 15 years and currently own a Camry and Hylander Hybrid. I had a problem with engine light showing up and brought the car to Greetree thinking it is the best place to fix the problem. I paid $110 for diagnostic charge and the recomendation was to change the A/F sensor to fix the issue. i gave the approval to change the sensor and the cost was $365.93. 3 days after the repair the engine light came on and brought the car back to Greentree for repair. Now their recommendation was to replace exhaust manifold and the estimate was $2064.00 and there was no guarantee either. I called and spoke to Customer service manager Chris Morgado and explained that i paid for the diagnosis $110.00 and paid for the repair $365.93 they recommended and if they can not fix this problem, they need to reimburse atleast 50% of what they charged me. Customer service manager Chris Morgado told me, sorry.. there is nothing he can do about it as there is no gurantee that they can fix any problem in the 1st time. Green tree advertises that you will be 100% satisfied with their work.. it is only on the paper. I called Toyota head quarters and they told me that they don't have any oversight on the local dealership. I called DMV in Connecticut and one of the people asked me why did you take the car to this dealership instead of taking it to a local garage. Beware... I recently had to purchase another car and decided to switch from Toyota to another make. Enough with Greentree Toyota.

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Recommend Dealer
No
Employees Worked With
Service manager Chris
August 29, 2011

"I am writing to rate on the service department. After..."

- kjsdaniels

I am writing to rate on the service department. After being a satisfied customer here for years for my two Toyota vehicles, I will NEVER return to this service facility. While they are very willing to loan you a vehicle while yours is serviced, beware about being honest if you happen to get a minor scratch in the paint on the loaner. They tried to charge me a ridiculous amount for a knick in the paint. I will give them credit that after a bit of negotiating, I was not charged. However, my vehicle had to return twice for additional service for the same problem. The second loaner we had for a few weeks, because the part needing repair took an extremely long time to be ordered and received. We were told it was coming from Japan, then Kentucky. I'm not sure where this part ended up coming from. After having the loaner for over 2 weeks, Greentree reported it stolen and I was detained by Brookfield Police which was quite an inconvenience and unnerving for my 2 children. One would think that they would have had proper documentation of who their vehicles were loaned to. But that was not the case. They didn't know who they had loaned this particular vehicle to, and therefore reported it as stolen. We never received a phone call afterwards with an apology! After waiting over 5 weeks for our van to be repaired and being accused of a felony, we were refused any discount on the over $700 bill for service! Beware of Greentree Toyota...use with caution.

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Recommend Dealer
No
Employees Worked With
Chris, service manager
January 07, 2011

"Have used Greentree for service on 2 Toyota Camry's and..."

- brimmerjr

Have used Greentree for service on 2 Toyota Camry's and have always felt they went above and beyond the call of duty. They even synched up my Bluetooth connection with a new Blackberry (not an easy task with Camry's). Justin has been there many years and is great, but the entire team is is great to work with. I am in there every 5,000 miles for check-up's.

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Recommend Dealer
Yes
Employees Worked With
Justin
August 20, 2009

"Terrible service model. If you want to feel like a..."

- spongebob123

Terrible service model. If you want to feel like a number, and not a valuable, paying customer, go to Greentree. Given, they run a high volume service center; it feels more like an assembly line than a garage. Get in line, wait, tell one of the several desk jockeys (someone who could care less what’s wrong with your car), they enter your info into their little computers, hand you a number, and tell you to wait. Can I make an appointment? No. Get there as early as possible. Huh? Is this a garage or a rock concert? I have to compete against other customers for the privilege of giving Greentree my money to fix my car? Great for an oil change, I guess, but if you have a question or issue, forget it. Sit and wait with all the other dejected, desperate looking people in their massive waiting room and pay for the privilege of getting ripped off. If you are going to rob me, at least do it with a smile. The gentleman whom I can only assume was the “boss” was incredible irritated at his employees, would not speak directly to me when I had a question for them (even though I was two feet away from the “boss”…his desk jockey had to have a private huddle with him and relay the message back to me.) and generally gave me a very bad vibe. I felt more like a pest rather than a paying customer. In my experience, if a potential customer has a question or issue, I expect a MECHANIC to come out, asses the situation, answer some simple questions, and give me the straight scoop. This was too much to ask for at Greentree.

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Recommend Dealer
No
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N/A
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