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150 Reviews of Greentree Toyota - Service Center
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January 02, 2019
Frame Recall Work performed: 2003 Toyota Sequoia Limited Due to a recall, replaced the frame of the vehicle Additional work was recommended by the dealer technic Work performed: 2003 Toyota Sequoia Limited Due to a recall, replaced the frame of the vehicle Additional work was recommended by the dealer technician since the SUV was in excellent condition, I thought it would be easier for the technicians to install new parts instead of rusty parts and while it was taken apart replace parts that would need to be done in the future. Keep in mind, none of the work needed to be done except the catalytic converter. Water pump, struts, shocks , 2 front axles, 2 front brake calipers, spark plugs, timing belt, bolt joints, front sway bar, transmision fluid. Catalytic converter & oxygen sensor. Repaired rust over rear weels and scratch on the front bumper. Problem with work performed: brakes we’re not bled , fluid didn’t look clear (new) when work was redone elsewhere Both brake calipers had to be replaced ( One was redone by Toyota, I had to pay again) Oxygen sensor inserted into exhaust but not attached ( missing both nuts) fell out after some time and made the check engine come on. After coming back to Toyota, I was told I needed the other catalytic converter replaced. Cost $2300 . I reattched the sensor myself for the cost of two nuts. Upon replacing the frame, Toyota scratched the rear bumper which they said they will repair. Found Some missing bolts in the engine compartment and interior was put back together in a sloppy manner. Boots on both axles cracked after 5 and 10 thousand miles ( I had to pay again) When I came to get the catalytic converter and frame done, the car had zero problems. After the repairs, I have had nothing but problems. My car was in the shop for 5 weeks, can I trust Greentree Toyota’s service that my car still has the original engine and transmission with low miles? Who knows. I tried to find out but there’s no way to verify. I was 100% satisfied with the 11 year old Sequoia (which I bought brand new) until Greentree Service touched it. I always thought I would buy another Toyota but I am ready to sell and will not buy another toyota. I contacted the Greentree Toyota Dealer, the head manager at their service and head quarters in CA, no one seems to care I left their service shop twice with bad brakes and parts that only lasted a few months. More
by Unsatisfied Customer
Employees Worked With
Tom Dibenedetto, Chris Morgado
January 02, 2019
Excellent Justin was great. Service was excellent. I will recommend this service center. Justin kept me posted along the way. He did exactly what he said he'd Justin was great. Service was excellent. I will recommend this service center. Justin kept me posted along the way. He did exactly what he said he'd do. More
by 5048
Employees Worked With
Justin
January 01, 2019
Just as they said it would be. All was good. Came in for 10,000 miles service check. Took me in immediately. They said it would be an hour and it was. All was good. Came in for 10,000 miles service check. Took me in immediately. They said it would be an hour and it was. More
by emulvihill
Employees Worked With
no idea name of person I worked with.
December 28, 2018
Great service and quick Great service from customer representative in the service department. I worked with Justin in the service department and he had me in and out quickly Great service from customer representative in the service department. I worked with Justin in the service department and he had me in and out quickly with my Highlander. More
by Fire137
Employees Worked With
Justin in service
December 28, 2018
Excellent service Kim provided excellent service , on time, and rapid. She explained everything in a very lucid fashion . I have worked with her before and was pleased Kim provided excellent service , on time, and rapid. She explained everything in a very lucid fashion . I have worked with her before and was pleased then as well More
by Pillai 1000
Employees Worked With
Kim Schwab
December 26, 2018
Great service Thanks for the great service provided. Kim was courteous and knowledgeable and helped greatly with this last appointment. I appreciate her professiona Thanks for the great service provided. Kim was courteous and knowledgeable and helped greatly with this last appointment. I appreciate her professional manner and friendliness. More
by Claudia22
Employees Worked With
Kim
December 22, 2018
Another excellent experience Terrific service, it’s a pleasure working with Reed. I get friendly, experienced treatment and first class service every time. The entire staff in thi Terrific service, it’s a pleasure working with Reed. I get friendly, experienced treatment and first class service every time. The entire staff in this service center go out of their was to make the experience a good one. More
by Twins 516
Employees Worked With
Reed Chatting
December 22, 2018
Quickest oil change ever! They have always treated me with respect. Never felt as if they were over priced. The people in the service department are friendly. Highly recommend They have always treated me with respect. Never felt as if they were over priced. The people in the service department are friendly. Highly recommend Greentree! More
by 4 4 Runners
December 20, 2018
Service is excellent Great vehicles we’ve owned 5 over the years won’t by anything else but a Toyota and the service department has always been fantastic and trustworthy. Great vehicles we’ve owned 5 over the years won’t by anything else but a Toyota and the service department has always been fantastic and trustworthy. I will return again to Greentree for sure. Happy Holidays More
by Toyota Frank
December 17, 2018
Very profrssional Kept me informed of progress during my service. Didn’t pressure me to perform unnecessary services. Detailed costs. Answered questions. Respectful of Kept me informed of progress during my service. Didn’t pressure me to perform unnecessary services. Detailed costs. Answered questions. Respectful of my time. End. More
by Ksdjrjrnfnd
Employees Worked With
Blonde female - sorry don’t have name in front of me
