Greenville Toyota - Service Center

We give the rating of great because we purchased a Toyota in 2011, have always had prompt and excellent service. Today we went in for our usual service check, saw another Toyota Tacoma 2014 that attracted us in 2011, have always had prompt and excellent service. Today we went in for our usual service check, saw another Toyota Tacoma 2014 that attracted us immediately. Garry Purvis, sales consultant, assisted us from start to finish with our trade-in and the new sale. Led us promptly through all the processing associates and procedures. Everything was perfect as always. We are very pleased with our new purchase once again. Everyone is so professional, friendly, and accommodating. Beautiful dealership and all the associates in all the departments are terrific. We live approximately 1 1/2 hours from this dealership. We look forward to continuing our association with Greenville Toyota. To Mr. Purvis and all which graciously assisted us with our purchase, THANK YOU. 10/14/2013 More

I went to the dealership for general maintenance, oil change, tire rotation. When I was given the paperwork to be seated, they told me that they would call my name when it was completed and it would be d change, tire rotation. When I was given the paperwork to be seated, they told me that they would call my name when it was completed and it would be done shortly, that was at 4:00 pm. While I was waiting, they were setting up for some kind of event and I was feeling very uncomfortable, as if I were intruding. They even began taking up chairs out of the waiting area and setting out pizzas. At 5:40 pm, as the service dept was closing at 6:00, the only remaining customer other than myself prompted me on how long I had been waiting and I told him almost 2 hours. He then suggested I go to maybe the billing department where you would pick up your paper work to check and see what was going on. When I asked, the lady told me that my car was indeed ready, I told her I had been waiting since 4:00 pm and she simply, said "Oh". I then asked how long my car had been ready, and she responded that she didn't know. Also, while walking to my car I nearly fell because they had sprayed water on the ground in the covered area where my car was. Had I not been a limber, young person, I could have easily fell. I felt like they didn't care about me because the work they were performing was free of charge, non-billable. I will not be buying another vehicle from this dealership as all of my encounters with them have been less than pleasant. More

I took my vehicle in for a scheduled service oil change and I had a low tire pressure light I asked to be looked at. fri at 930am. I showed up early for the appointment. It was 1055 before someone came to and I had a low tire pressure light I asked to be looked at. fri at 930am. I showed up early for the appointment. It was 1055 before someone came to advise the reason my low tire pressure light was on was due to a plug leaking. The service advisor advised it would be about 5 minutes to fix the plug and another 10 or so to wash it up. I advised the service advisor that I needed to pick my child up from school at 1115. He advised they could skip the wash and I did say no as the vehicle needed to be washed. However if that was all the better the wash going to be I just assume have done it myself. The car was hardly vacuumed. My child ended up being stuck at school and my girlfriend had to leave work to go get him. My girlfriend was in a mandatory meeting And we are hoping she doesn't get in trouble. The service was terrible and I've never been somewhere that took 2 hours to complete an oil change. And I was even early to the appointment. The service advisor never introduced himself and he had a could careless attitude. When I walked away and looked over my shoulder I could see why. He was on facebook and apparently it was more important than I was at that point. When I was called up to pick up my vehicle I was told it was done. And handed paperwork and told to go the cashier. I has no idea where it was And had to ask. When I got out to pick up my vehicle I was told it was ready it was still on the rack hadn't even been washed yet. I have never had such terrible service. I scheduled the service appointment early as it was a half day of school and we had planned to pack a lunch and pick up my girlfriend and take the kids to the park. Instead my girlfriend had to leave work using her lunch hour to up our son as our vehicle wasn't done yet. Try explaining that to the kids. Instead I was trying to wipe away the tears as I broke their heart since we couldn't have lunch together. I am truly disappointed. More

Tried to get my 2001 Celica fixed for a knocking in the engine that turned out to be a spun bearing. Knuckle-headed service writer blamed it on bad gas. May or may not have been covered by warranty, but engine that turned out to be a spun bearing. Knuckle-headed service writer blamed it on bad gas. May or may not have been covered by warranty, but I would have paid or split cost because I really like my Celica and fixed it on my own. They only seem to want to "fix" the easy stuff. More