Greenway Dodge Chrysler Jeep

DON'T BUY A CAR HERE DO NOT BUY A CAR HERE. Please, save yourself what is sure to be a miserable experience, and bring your business elsewhere. My husband and I bought a b DO NOT BUY A CAR HERE. Please, save yourself what is sure to be a miserable experience, and bring your business elsewhere. My husband and I bought a brand new Jeep Grand Cherokee here less than a week ago. It was a 5 hour process of going back and forth with the sales guy (David Atkins) and then his manager- which is fine, pretty standard when buying a new car. They pushed us to lease the car really hard, but we ultimately ended up buying the vehicle because after forcing them to do the math in front of us, that was clearly the overall better deal. We asked several times if the APR was the lowest we could get, and they said yes. So, we went for it...yay! With a baby on the way this was a very exciting purchase for my husband and I (a little bitter sweet for my husband who had to trade in his beloved Wrangler) but we drove off the lot happy and excited. That's when the xxxx storm began. Not long after leaving the lot we noticed the "check engine light" come on. We contacted Dave right away who said we should call the service department and make an appointment. This was already suspicious to me. We JUST drive off the lot with a brand new vehicle and you want US to call the service department? Clearly he had washed his hands of us the minute we signed the contract. Nice customer service. So fine, we called, we made an appointment for noon the next day. Dropped the car off and then waited. and waited. and waited. Five and a half hours later we called and they informed us that they hadn't even looked at our car yet. After expressing our frustrations on the phone with them (um, shouldn't we kind of be a priority? WE JUST BOUGHT THE CAR!) They said they would look at it right away and get back to us. An hour later they called and said it's all set and we can come pick it up, "But hurry, because we like to get out of here by 6:40pm" So, we head back over and pick up the vehicle. Not two minutes into our drive home, the check engine light comes BACK ON. They are now closed, so we have to drive home and call back in the morning and repeat this incredibly inconvenient process all over again. My husband returns to pick up the jeep the next day after they once again tell us it's all set and wouldn't you know it...the check engine light came on...AGAIN! We had to return for the THIRD time to have them fix it. While all of this utter xxxxxxxx is happening, we are seeing ads on TV for Jeep Grand Cherokee "0% APR financing for 60 months". Hmmmm, interesting, that was never mentioned or offered to us. So when we picked up the car for the third (so help me God) and final time, we went in to talk to Dave to find out what's up with these ads we've been seeing. He quickly passed us off to his manager and disappeared in the back. I don't remember the manger's name because I was seeing red the minute this idiot opened his mouth. Long story short- he couldn't explain why they never offered us that deal but it's too late and there's nothing they can do about it now. This was a promotion what was fully in effect when we bought our car and it WAS NEVER MENTIONED OR OFFERED. Not only that, but when we asked if the APR they were offering was the lowest we could get, they said, YES. They LIED. The manager even had the nerve to say "Sometimes it's confusing to customers if we put too many options in front of them." REALLY?! These are bad people. They will try to rip you off. The customer service from the sales department to the service department is utterly horrendous and not a single person we dealt with gave a xxxx about what we were going through. NOT. ONE. My husband and I are good, hard working people and they completely took advantage of us. DON'T BUY A CAR HERE. Don't give these xxxxxxxx your business. And tell everyone you know. More

HORRIBLE EXPERIENCE They haggle and the delivery of the vehicle was horrendous. Will never return. The worse customer service experience and car buys experience of my l They haggle and the delivery of the vehicle was horrendous. Will never return. The worse customer service experience and car buys experience of my life More

Awesome and outstanding from the moment I walked in My salesmen Francisco &Kevin made sure I was satisfied with the car I selected I left there happy and satisfied would recommend them to friends and fa My salesmen Francisco &Kevin made sure I was satisfied with the car I selected I left there happy and satisfied would recommend them to friends and family. More

NOT WORTH THE DRIVE!! we went to Greenway because after searching the Internet for a car (challenger) they had the best selection. So we took the 1 hour drive to Orlando. we went to Greenway because after searching the Internet for a car (challenger) they had the best selection. So we took the 1 hour drive to Orlando. our experience started good, once we picked out our car, the "waiting" Game started...it was like a doctors office, customers waiting in line to get into the finance office. (They apparently were short handed) by this time, my daughter (5yr. Old) was tired & hungry. For such a large place, They have no snack vending machines for the customers, nor do they offer you WATER! It was 90+ outside by the time we left, we had purchased 5 water bottles. The next day (Monday) we get a phone call from the Finance dept. requesting that we go back and sign TWO documents that he missed because he was "in a hurry" & it was crucial that we get there right away. My husband misses a few hours of work to go sign papers. The following day, we get another phone call from the Mgr. Requesting that we bring the car back because " he couldn't see the ding on the car door that our salesman had taken a picture of" & he wanted to physically see it. There goes another day of missing work. They were to call us to bring the car in for FIXING the ding, however 3 Weeks later, we have yet to hear from anyone! BEWARE: ONCE THEY MAKE THE SALE, CUSTOMER SERVICE IS OUT THE DOOR! VERY DISSAPOINTING!! More

Worst purchase of my entire life Traded in my 07 Saturn Vue for a new 2014 Avenger SE v6. Worst decision I've ever made. All in all it's my fault for being a huge pushover but I ended Traded in my 07 Saturn Vue for a new 2014 Avenger SE v6. Worst decision I've ever made. All in all it's my fault for being a huge pushover but I ended up overpaying, and drove off with a car that had issues from week 1. New car with 756 miles on it and had tires that needed replacing and some engine hiccups. I took it back after a few days to get it looked at and they replaced the tires but said nothing was wrong with the engine (I know something was wrong with it's because acceleration sucked for a v6 that was performing like my v4 SUV). Issues persists and I take it back again few days later. Leave it overnight and the MANAGER tells me he thinks I just don't like the car (which I don't anymore, huge remorse). But nonetheless after bringing this car in twice I get crappy service and an ***hole manager who does nothing to satisfy the customers. I tried getting an exchange within 3 weeks of having it because of the encountered issues and because the car had become uncomfortable for me after driving it more and more, and I get told they can't exchange or refund it because they'd be losing money. How the xxxx would they be losing money when it's in the same exact condition as when I bought it and would just be looking to do an exchange on something that costs the same? They wouldn't! So he offers me trade in value for the car which was 12K, so I'd already be down 5K after owning this car less than a month. I am now stuck with a car I hate and am looking to trade in elsewhere for a car worth around my trade in value. I went to a next door Kia dealership and even they said if a customer came back within a month after buying something and it wasn't for them then they'd get them in something else, that the dealer I went to is full of thieves. So do yourselves a favor and go literally anywhere else. Save yourselves the headache of being over persuaded and ripped off, followed by a car that will have issues right off the lot, and customer satisfaction that is non-existent. Hope I can get out of this thing soon whether I lose more money or not, just not worth what it seemed at the time. More

purchase I had a very good experience. I spoke with the dealer over the phone and let them know that I didn't want to come in and haggle for a long period of I had a very good experience. I spoke with the dealer over the phone and let them know that I didn't want to come in and haggle for a long period of time. I didn't have to once I arrived. More

New truck Goutam Pai was my salesman and was a great one at that. He worked hard to get me the best deal and I walked away with a beautiful truck. He's a genuin Goutam Pai was my salesman and was a great one at that. He worked hard to get me the best deal and I walked away with a beautiful truck. He's a genuine honest salesman, thanks Pai! More

Happy Ford Family Customers My wife yoko, and I searched high and low in the state of Florida from Jacksonville to Miami from Daytona Beach to Tampa searching for a replacement v My wife yoko, and I searched high and low in the state of Florida from Jacksonville to Miami from Daytona Beach to Tampa searching for a replacement vehicle as our other vehicle was totaled by our youngest son who escaped with no injuries, thank God! So my wife and I are looking for another vehicle while going through our insurance (USAA)searching high and low on the Internet, making phone calls, and traveling more miles than I care to remember or ever traveled while searching for a car. Finally at one point I got desperate enough to plug in all Ford dealerships in my GPS while we were on the side of the road in the Orlando area. That's when we came across Greenway Ford, Dodge, Chrysler as our first stop after many searches. We parked our rental vehicle from Enerprise in the hot 97 degree Florida Sun with heat index over a hundred. We walked inside this gigantic, and gorgious dealership when a young lady at the desk asked us to sign in, then introduced my wife, and I to our host. This young gentleman by the name of "Goutam Pai" was smiling when he greated us. He asked what we were looking for, and after We explained our situation, Pai wipped out a list of available vehicles matching our request. This is when Pai brought up a mini van with cool blasting airconditioner to go looking for our car. Pai was really nice the whole time. He listened to us, and handled all our requests like a "Hot Potatoe," quick, fast, and in a great big hurry, Really! The second vehicle was the charm, so after meeting some of Greenway's staff i.e., "Ron Giffin, Sales Mgr, Eric, Director of Sales, and Sammy, Internet Specialist, my wife Yoko, and I took our vehicle home, Thanks Pai! I suggest if you are looking for a vehicle of any kind new or used to start at Greenway Ford, Dodge, Chrysler of Orlando, Florida first. Start looking on the internet, and talk with the staff, make a visit, make a selection, then make a dream come true! Sincerely, and without any intimidation, Happy Ford Family Customer, Darrell & Yoko Martin More

Excellent I was helping my uncle to buy a car. I end up at these location and I had a wonderful experience shopping the car here. Gautam Pai (sales representati I was helping my uncle to buy a car. I end up at these location and I had a wonderful experience shopping the car here. Gautam Pai (sales representative) was excellent, knowledgeable, and made my purchasing experience very smooth. I will recommend this place and Gautam Pai. More

Our new 2015 Jeep Patriot we call"Jackson". I"s been along time since my wife sherry and I bought a new vehicle. She dug around on the internet and who pops up, yes Greenway Dodge. Mr. Jackson, I"s been along time since my wife sherry and I bought a new vehicle. She dug around on the internet and who pops up, yes Greenway Dodge. Mr. Jackson, we call him Jackson jumped in with both boots. stayed in contact with my wife till he found what we were looking for. Jackson did not stop looking for what would fit our budget. He flipped pages paced back and fourth until he came up with a great find. Yes folks what a find indeed. A 2015 Jeep patriot, white in color:). Whit all the work Jackson did for We want to say THANK YOU. At Greenway Dodge you are a great asset to them. Greenway picked up some one with great expertise in people relations and not to say a great attitude in what he loves doing for your company. Jackson deserves an outstanding salesmanship award for 2015. Outstanding customer service award for 2015 and not to mention THANK YOU for serving our country. Steve and Sherry from Lake Wales Fl. More