Greenway Dodge Chrysler Jeep

Horrible service at Greenway Dodge Chrysler Jeep Wow.. Don't know where to begin. I recently purchased a nearly $40k Jeep from this dealer. I should have known to take my business elsewhere from the Wow.. Don't know where to begin. I recently purchased a nearly $40k Jeep from this dealer. I should have known to take my business elsewhere from the minute I walked in the door. The only way to look at the vehicles is to first make your way past the receptionist at the front door. It took us 10 minutes before she even acknowledge us. Then she took another 5 minutes to get a sales person to come out to talk to us. Once we were able to finally look at the vehicles, the salesperson didn't know what he was talking about. Then, after about an hour of him going back to try to get info, we left and asked the dealership to call us with the information. They never did. A couple days later we went back and talked to another sales person. We again had to leave and wait for a call back from the dealer. Again, we didn't get a call back. Now I get a hold of the sales manager, and he finally sells me a Jeep. I since went back to look at getting another Jeep for my wife, and got similar treatment. This time we walked out and went to another Jeep dealer who treated us like kings. We had to drive to Sanford Florida where the dealership there knows how to treat it's customers. Just lately I had ordered a can of OEM spray paint. First they tell me it will take 3 days and they will call me. 5 days later, still no call so I visit them. They said that they didn't know what happened to my order so they would order another can. That was two weeks ago and they still haven't called. More

Great experience Joe Borrero was very helpful and knowledgeable. He was able to find the perfect car for my son, one that I felt safe letting my teenager drive. Joe Borrero was very helpful and knowledgeable. He was able to find the perfect car for my son, one that I felt safe letting my teenager drive. More

Advertising is a total fabrication They claim to offer you up to 150% over Kelly blue book price when in reality they will offer you 75% of Kelly blue book value. They claim they will m They claim to offer you up to 150% over Kelly blue book price when in reality they will offer you 75% of Kelly blue book value. They claim they will match any deal, when in fact they will offer you a lessor equiped vehicle at the same price. Go to Airport if you want an honest deal More

Simply AMAZING First, kudos to Bob. Amazing sales person. Listened to my needs, assisted with his vast knowledge and customer service. Great price on the product. As First, kudos to Bob. Amazing sales person. Listened to my needs, assisted with his vast knowledge and customer service. Great price on the product. As for finance, Kyle was amazing. Smooth closing, great attitude. Overall I have not experienced such an outstanding transaction at a dealer in a while. Kudos to the team and keep it going. More

WORST EXPERIENCE EVER FIRST OFF LET ME SAY THANKS TO THE PEOPLE WHO ACTUALLY TRIED TO HELP AND SHOWED EXCELLENT CUSTOMER SERVICE. THANK YOU FLAVIO AND JUSTIN. Im 19 year FIRST OFF LET ME SAY THANKS TO THE PEOPLE WHO ACTUALLY TRIED TO HELP AND SHOWED EXCELLENT CUSTOMER SERVICE. THANK YOU FLAVIO AND JUSTIN. Im 19 years old and i financed my first car a 2011 Dodge Challenger through Greenway Dodge. Within a few days of having the car noticed some issues so i returned the dealership. Also let me at is a 1 hour 30 minute drive from where i live. My Issues included: Broken windshield wiper, Check engine light on, Bald tires, Airbag Light on & the main issue is my front bumper which has pressure cracks. On my first trip back to the dealership my windshield wiper was fixed the check engine light was reset. I was told that they will have to order a new bumper for me and that when the car left the lot the tires were certified for usage so they cant do anything about my tires( So apparently i made my tires bald by driving the car home and parking it the garage for days before returning back to the dealership with issues) and they did nothing about my airbag light and said nothing to me. This was in MAY of 2015. Over the next few months its been constant calling and leaving voicemails from me to see what going with my bumper and the airbag light. When I finally spoke with the Sale manager Eric he told me to come in and he will fix the issues. I drove there on the day he told me and he was not there and I had go home. 3 hours worth of driving to and back for nothing. I was told he would be there the next day just come at 9am. The next day i drove there and spoke with someone and ask for Eric the sales manager. He said he is in the back let me get him. A few minutes later he came out and said that Eric is not here. ( He was just there a few minutes ago now is he avoiding helping me because i've left 3 months worth of voicemails on his extension.)Once again I had to drive back home. Another 3 hours of driving and nothing was done. Now today 8/25/2015 I was told to come to Greenway and the Eric the Used car sales manager is on vacation.( Then WHY ON GOD'S GREEN EARTH DO YOU KEEP TELLING ME TO COME ON DAYS YOU AREN'T THERE. I KNOW FOR A FACT HE IS AVOIDING HELPING ME.) So Im at my house right now again which means i wasted another 3 hours of driving not to mention stayed there almost the whole day to see what can be done but apparently nothing can get done without Eric being there. However thanks Flavio Restrepo i was given a full tank of gas for all my hassel. I PERSONALLY WOULD NOT RECOMMENDED ANYONE TO GO TO GREENWAY DODGE EVEN IF I WE ARE ENEMIES. YOU DONT DESERVE TO BE TREATED THE WAY IM GETTING TREATED. More

DON'T BUY A CAR HERE DO NOT BUY A CAR HERE. Please, save yourself what is sure to be a miserable experience, and bring your business elsewhere. My husband and I bought a b DO NOT BUY A CAR HERE. Please, save yourself what is sure to be a miserable experience, and bring your business elsewhere. My husband and I bought a brand new Jeep Grand Cherokee here less than a week ago. It was a 5 hour process of going back and forth with the sales guy (David Atkins) and then his manager- which is fine, pretty standard when buying a new car. They pushed us to lease the car really hard, but we ultimately ended up buying the vehicle because after forcing them to do the math in front of us, that was clearly the overall better deal. We asked several times if the APR was the lowest we could get, and they said yes. So, we went for it...yay! With a baby on the way this was a very exciting purchase for my husband and I (a little bitter sweet for my husband who had to trade in his beloved Wrangler) but we drove off the lot happy and excited. That's when the xxxx storm began. Not long after leaving the lot we noticed the "check engine light" come on. We contacted Dave right away who said we should call the service department and make an appointment. This was already suspicious to me. We JUST drive off the lot with a brand new vehicle and you want US to call the service department? Clearly he had washed his hands of us the minute we signed the contract. Nice customer service. So fine, we called, we made an appointment for noon the next day. Dropped the car off and then waited. and waited. and waited. Five and a half hours later we called and they informed us that they hadn't even looked at our car yet. After expressing our frustrations on the phone with them (um, shouldn't we kind of be a priority? WE JUST BOUGHT THE CAR!) They said they would look at it right away and get back to us. An hour later they called and said it's all set and we can come pick it up, "But hurry, because we like to get out of here by 6:40pm" So, we head back over and pick up the vehicle. Not two minutes into our drive home, the check engine light comes BACK ON. They are now closed, so we have to drive home and call back in the morning and repeat this incredibly inconvenient process all over again. My husband returns to pick up the jeep the next day after they once again tell us it's all set and wouldn't you know it...the check engine light came on...AGAIN! We had to return for the THIRD time to have them fix it. While all of this utter xxxxxxxx is happening, we are seeing ads on TV for Jeep Grand Cherokee "0% APR financing for 60 months". Hmmmm, interesting, that was never mentioned or offered to us. So when we picked up the car for the third (so help me God) and final time, we went in to talk to Dave to find out what's up with these ads we've been seeing. He quickly passed us off to his manager and disappeared in the back. I don't remember the manger's name because I was seeing red the minute this idiot opened his mouth. Long story short- he couldn't explain why they never offered us that deal but it's too late and there's nothing they can do about it now. This was a promotion what was fully in effect when we bought our car and it WAS NEVER MENTIONED OR OFFERED. Not only that, but when we asked if the APR they were offering was the lowest we could get, they said, YES. They LIED. The manager even had the nerve to say "Sometimes it's confusing to customers if we put too many options in front of them." REALLY?! These are bad people. They will try to rip you off. The customer service from the sales department to the service department is utterly horrendous and not a single person we dealt with gave a xxxx about what we were going through. NOT. ONE. My husband and I are good, hard working people and they completely took advantage of us. DON'T BUY A CAR HERE. Don't give these xxxxxxxx your business. And tell everyone you know. More

HORRIBLE EXPERIENCE They haggle and the delivery of the vehicle was horrendous. Will never return. The worse customer service experience and car buys experience of my l They haggle and the delivery of the vehicle was horrendous. Will never return. The worse customer service experience and car buys experience of my life More

NOT WORTH THE DRIVE!! we went to Greenway because after searching the Internet for a car (challenger) they had the best selection. So we took the 1 hour drive to Orlando. we went to Greenway because after searching the Internet for a car (challenger) they had the best selection. So we took the 1 hour drive to Orlando. our experience started good, once we picked out our car, the "waiting" Game started...it was like a doctors office, customers waiting in line to get into the finance office. (They apparently were short handed) by this time, my daughter (5yr. Old) was tired & hungry. For such a large place, They have no snack vending machines for the customers, nor do they offer you WATER! It was 90+ outside by the time we left, we had purchased 5 water bottles. The next day (Monday) we get a phone call from the Finance dept. requesting that we go back and sign TWO documents that he missed because he was "in a hurry" & it was crucial that we get there right away. My husband misses a few hours of work to go sign papers. The following day, we get another phone call from the Mgr. Requesting that we bring the car back because " he couldn't see the ding on the car door that our salesman had taken a picture of" & he wanted to physically see it. There goes another day of missing work. They were to call us to bring the car in for FIXING the ding, however 3 Weeks later, we have yet to hear from anyone! BEWARE: ONCE THEY MAKE THE SALE, CUSTOMER SERVICE IS OUT THE DOOR! VERY DISSAPOINTING!! More

Awesome and outstanding from the moment I walked in My salesmen Francisco &Kevin made sure I was satisfied with the car I selected I left there happy and satisfied would recommend them to friends and fa My salesmen Francisco &Kevin made sure I was satisfied with the car I selected I left there happy and satisfied would recommend them to friends and family. More

Worst purchase of my entire life Traded in my 07 Saturn Vue for a new 2014 Avenger SE v6. Worst decision I've ever made. All in all it's my fault for being a huge pushover but I ended Traded in my 07 Saturn Vue for a new 2014 Avenger SE v6. Worst decision I've ever made. All in all it's my fault for being a huge pushover but I ended up overpaying, and drove off with a car that had issues from week 1. New car with 756 miles on it and had tires that needed replacing and some engine hiccups. I took it back after a few days to get it looked at and they replaced the tires but said nothing was wrong with the engine (I know something was wrong with it's because acceleration sucked for a v6 that was performing like my v4 SUV). Issues persists and I take it back again few days later. Leave it overnight and the MANAGER tells me he thinks I just don't like the car (which I don't anymore, huge remorse). But nonetheless after bringing this car in twice I get crappy service and an ***hole manager who does nothing to satisfy the customers. I tried getting an exchange within 3 weeks of having it because of the encountered issues and because the car had become uncomfortable for me after driving it more and more, and I get told they can't exchange or refund it because they'd be losing money. How the xxxx would they be losing money when it's in the same exact condition as when I bought it and would just be looking to do an exchange on something that costs the same? They wouldn't! So he offers me trade in value for the car which was 12K, so I'd already be down 5K after owning this car less than a month. I am now stuck with a car I hate and am looking to trade in elsewhere for a car worth around my trade in value. I went to a next door Kia dealership and even they said if a customer came back within a month after buying something and it wasn't for them then they'd get them in something else, that the dealer I went to is full of thieves. So do yourselves a favor and go literally anywhere else. Save yourselves the headache of being over persuaded and ripped off, followed by a car that will have issues right off the lot, and customer satisfaction that is non-existent. Hope I can get out of this thing soon whether I lose more money or not, just not worth what it seemed at the time. More