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Greenway Ford

Orlando, FL

3.6
1,176 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,176 Reviews of Greenway Ford

November 16, 2019

Had vehicle serviced for hoax issue. Same part failed 11months ago covered under warranty. Not covered this time because vehicle is out of milage warranty. $312 paid this time and now that part is cove More

by William P.
Recommend Dealer
No
Employees Worked With
Robbie in service department
Nov 20, 2019 -

Greenway Ford responded

Hi William, I'm sorry to see that you are upset. I'd like to look into your vehicle history so that I can reach out and discuss the warranty. However, I'll need your last name in order to do so. Would you consider calling me directly so that I can help? Thank you, Sharon Walker - Service Director - 407-275-3200 x4432

November 12, 2019

Kept me up to date with the status of my vehicle. They showed me the defective parts and demonstrated the failure. Loved it. I know the problem was corrected. More

by Morrisjrt48
Recommend Dealer
Yes
Employees Worked With
Brian Peterson, Joe Mitchell
Nov 13, 2019 -

Greenway Ford responded

It's great to hear that your vehicle is running smoothly after your visit with us at Greenway Ford! Thanks so much for rating us five stars.

November 04, 2019

Very easy sales experience. Everything was exactly as discussed via telephone and text, and the whole process took less than two hours once we arrived from out of town. I am very pleased with the vehicl More

by Tim Bougan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Caputis, Miguel Ortiz
Nov 04, 2019 -

Greenway Ford responded

Mr. Bougan - It's great to hear that not only are you happy with your new vehicle but with the service you received from the Greenway Ford team! We love that it only took two hours for you to get on the road in your new ride. Thanks so much for making the trip out to see us and for supporting us with a wonderful review!

November 04, 2019

Great service, great people, great experience!!I would Great service, great people, great experience!! I would recommend them, ask for Robbie and you’ll be assured a great experience. Very responsiv More

by WhalerMan
Recommend Dealer
Yes
Employees Worked With
Service, Robbie
Nov 05, 2019 -

Greenway Ford responded

We love seeing such a positive review, thank you so much from the entire team at Greenway Ford! We'll pass the good news on to Robbie.

November 03, 2019

They did all efforts to help me buying the car I want. Could not be more happy and low interest. Definitely come in a couple years to buy with them again. More

by Best deale
Recommend Dealer
Yes
Employees Worked With
Ali, Rafael Caputis
Nov 04, 2019 -

Greenway Ford responded

Thank you so much for the review - we are grateful for your business at Greenway Ford!

October 25, 2019

Excellent service Couldn't have asked for a better service agent. Robbie was great...very professionaland friendly. His customer service skills are excellent. Work w More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie in service department
Oct 28, 2019 -

Greenway Ford responded

Bob, thank you for sharing your excellent experience working with Robbie. Thank you for choosing Greenway Ford to service your Ford.

October 22, 2019

Did not actually fix anything. I went to this dealership because it was the closest one to where I live. I needed extended warranty work done (internal clutch), because an out of st More

by Kayla Dancy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terry Bennett
Oct 23, 2019 -

Greenway Ford responded

Ms. Dancy - It's never our intention to waste our guests' time and I'm very sorry that you're still experiencing issues with your vehicle. Ford Motor Company is very specific on the initial clutch shudder test required first in order to perform any repairs on your Focus. In our test, your vehicle was well within the recommended specifications. I would be more than happy to retest the shudder if you feel our findings were inaccurate. Please feel free to contact me at your convenience. Sharon Walker - Service Director - 407-275-3200 x4432

October 16, 2019

Extremely long repair time I would Not recommend this dealership unless you are prepared to be without a vehicle for several weeks! And don’t ask to speak with a manager because More

by Bree08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
October 10, 2019

Ford designed faulty chrome covered lugnuts and spin and Ford designed faulty chrome lugnuts you have to chisel off. Greenway wants $150 to get the lugnuts off. This should be FREE. I won't go there again. T More

by Angry Consumer screwed by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation Management
Oct 11, 2019 -

Greenway Ford responded

Ms. Draper-Thank you again for taking the time to provide feedback on your Ford product. As we previously discussed, and as a courtesy, we frequently replace lug nuts at no expense to our loyal customers who repeatedly perform maintenance service at our dealership. As we have no repair history on your 2009 Fusion other than an airbag recall performed some time ago, you may want to discuss your concerns with the facility that performs your regular tire rotations. Otherwise, save your receipt as Ford Motor Company is aware of the issues surrounding their chrome capped lug nuts. Thank you, Sharon Walker - Service Director - 407-275-3200 x4432

October 10, 2019

Service Dept Window Replacement. While on vacation in Ga someone broke out the right rear passenger window on my new King Ranch Ford pickup truck. After returning home I drove my truc More

by Jim Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Caputis
Oct 10, 2019 -

Greenway Ford responded

Hi Mr. Bell - We are so glad to hear that your King Ranch Ford is looking like new again after your visit to Greenway Ford! It's also great that the process went smoothly and that your repairs were completed in a timely manner. Thank you for sharing your feedback and mentioning Reggie. We look forward to serving you next time!

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