Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Ford
Orlando, FL
1,176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,176 Reviews of Greenway Ford
June 28, 2018
Happy Customer My daughter and I purchased a car from Troy Burns. He was great and easy to work with. I would recommend him to anyone that needs a vehicle. My daughter and I purchased a car from Troy Burns. He was great and easy to work with. I would recommend him to anyone that needs a vehicle. More
by Ham2
Employees Worked With
Troy Burns
Helpful June 17, 2018
Thank you troy burns Troy burns was amazing with helping me with my new truck for work..fun,relaxing,enjoyable day at greenway ford ..thank you Troy Burns and staff Troy burns was amazing with helping me with my new truck for work..fun,relaxing,enjoyable day at greenway ford ..thank you Troy Burns and staff More
by Michaeltodd50
Employees Worked With
Troy Burns
June 13, 2018
Above and Beyond An email reminder - still time to upgrade - caught my attention. I did some online research to check pricing and discounts available 2018 Ford Escape An email reminder - still time to upgrade - caught my attention. I did some online research to check pricing and discounts available 2018 Ford Escape SE (sport trim) then called Troy Burns and he took it from there. Found what I wanted at an outstanding price and EASY "buy-back" on my 2017 Ford Escape SE. WOW! What a great experience. Troy is delightful, friendly, patient, and knows how to get you where you are going. If Troy says he'll call you back with an answer - he WILL! Alex (in finance) was exceptional as well. Thanks Greenway Ford! More
by KC - Orlando
Employees Worked With
Alex Mangual, Troy Burns
June 12, 2018
Worst Service Dept I brought in my 2015 Explorer for the "Works" oil change and for a recall repair. 2 days later, my tire pressure light came on. When I checked the pre I brought in my 2015 Explorer for the "Works" oil change and for a recall repair. 2 days later, my tire pressure light came on. When I checked the pressure in all 4 tires, psi was in the 20's. These are SUV tires that should have a minimum of 32 psi. Obviously whoever serviced my car did not check the tires. I then checked to see if all fluids had been topped off. They had not! Now I question if they even did an oil change. I'm calling in the morning to request a refund of the $50 I had to pay for the servicing. The only reason I went was for the recall item to be fixed and decided to get an oil change while I was there. By far, Greenway Ford has the absolute WORST service dept put there. I'd rather go to Jiffy Lube for an oil change. At least you can see what they are doing with your car. More
by FoFo89
Employees Worked With
Tomaa Acosta was the Service Advisor I worked with. All he had to do was check me in and call when my car was done. Anyone could do that job. Their Advisors are a joke!
June 02, 2018
Happy customer William Bennett was knowledgeable and He knew what I wanted in a vehicle and price. This is actually my 2nd vehicle from Greenway and I will be a retu William Bennett was knowledgeable and He knew what I wanted in a vehicle and price. This is actually my 2nd vehicle from Greenway and I will be a returning customer thanks to William and the rest of the team. More
by Shirley S.
Employees Worked With
Theresa Hordge Martin, Louis Whatts, Will Bennett
June 02, 2018
No Estimate; No Name; No Business Brought in my mother’s 2005 Mercury Grand Marquis in very good condition to Collision Center to get estimate on rear view mirror replacement. Service Brought in my mother’s 2005 Mercury Grand Marquis in very good condition to Collision Center to get estimate on rear view mirror replacement. Service advisor came out laughing that I had such an old car. Couldn’t understand why I even wanted it repaired. After a quick look and more disparaging remarks he told me to wait. A few minutes later he came out exclaiming, “Yep, they don’t make those parts anymore!” and made a cutting motion across his throat. I was shocked... since I had just gone to a local reputable body shop and gotten an estimate. “I said you seem to enjoy giving bad news to customers.” Another employee heard me and thought that was funny. I meant it as sarcasm. I asked even if I could find a part on my own? He said if I did, he would install it for $100. I wouldn’t let him out aid in my tires for free. Why is this guy allowed to keep a job when there are unemployed people who would gladly do it with more courtesy? And probably open up with their name, instead of, “Who brought in the ‘ ‘05 Mercury’?” More
by Stangus
Employees Worked With
Name was never given!
May 29, 2018
Troy Burns is a true pro,he works very hard. Troy Burns is a great person he really cares about your needs.He works hard to get your deal done and follows up on every concern you may have.He care Troy Burns is a great person he really cares about your needs.He works hard to get your deal done and follows up on every concern you may have.He cares a lot about the dealership and how his customers are treated.This was my second purchase and I will return when the need comes up.Troy makes Greenway a great place to purchase a vehicle.Ask for Troy if you go there you won't be disapointed. More
by Jamesishappy88
Employees Worked With
Troy Burns, Rafael Caputis
May 20, 2018
Customer Service above the rest Andrew was very knowledgeable about the vehicle that I came to test drive. He was professional and very patient with my husband. Lol. I bought my prev Andrew was very knowledgeable about the vehicle that I came to test drive. He was professional and very patient with my husband. Lol. I bought my previous vehicle 4 years ago. I'm so happy with my new purchase. I had a question after taking my vehicle home and Andrew called me back even though he was off. I highly recommend Greenway and Andrew. The service department even has fantastic customer service. I will not buy a vehicle any where else. More
by Princess Nay Nay
Employees Worked With
Rafael Caputis, Andrew Gaudette
May 19, 2018
1st time buyer Thanks to Ernesto I have the car of my dreams and couldn’t be any happier. Definitely recommend to go to Greenford for a car! Thanks to Ernesto I have the car of my dreams and couldn’t be any happier. Definitely recommend to go to Greenford for a car! More
by Leanie Noemi
Employees Worked With
Rafael Caputis, Ernesto Xenes
May 16, 2018
I love greenway I really appreciate that of Andrew he was so patient and kind with us I’m happy to chose this dealerships they works so fast I really appreciate that of Andrew he was so patient and kind with us I’m happy to chose this dealerships they works so fast More
by Shahin1736
Employees Worked With
Rafael Caputis, Andrew Gaudette
