Greenway Kia East

Very good costumer service, staff are very nice and accommodating. They explained what is needed to be done. accommodating. They explained what is needed to be done. More

In case you it missed below is the rating I gave Greenway on their website. Before you read it I want to say that given the horrible performance I was angry and tempted to give Joshua a zero. The saving grac on their website. Before you read it I want to say that given the horrible performance I was angry and tempted to give Joshua a zero. The saving grace that changed my mind was after I’m certain the car had sat untended in the service department for more than 45 minutes - yeah it did I went out there several times and saw it- he went out and started my car and personally tried to move it to the next station. I felt like he was trying and quite frankly seemed to be the only person in that entire building that was. I would have given him a 5 but told him at the start of the service that I could leave and come back but he said it would only be an hour or two and I decided to wait. Four and a half hours later… well you can read it below. I took one star away for that. Here is my post on your website. Enjoy, it’s going to be there till I see a huge improvement in your service. Just can’t help it. All I have to do is be honest. I bought a Sorento from Greenway. Appears to have been a mistake. The car is fine, I’m guessing the dealership is not. The second mistake was being stupid enough to buy a prepaid maintenance contract with them but that in hand I first went to Greenway Kia West for the 5000 mile service. I waited 3 1/2 hours for them to change the oil and rotate the tires. This after making an appointment. Seemed just a bit long to me for such a simple procedure so I thought maybe I should try Greenway East this time. Again after making an appointment and useless contract in hand I went there today. It took them 4 1/2 hours to change the oil and mount a tire. Now I’m 64 years old and not as fast as I used to be but honestly and objectively I’m fairly certain I could have mounted at least 4 tires and completed 5 oil changes in that period of time by myself. Again honestly and objectively I’m pretty sure my 86 year old mother could crawl out of her bed and complete the task in half the time, and if it was possible for her to do it my dead 108 year old grandmother who knew absolutely nothing about cars could crawl from her grave and still beat the mechanics at Greenway either East or West. That’s my honest opinion. All I can say to you is if you do buy a Greenway vehicle be prepared for some serious aggravation on the post sales service end and don’t let them talk you into a maintenance contract. You will do much better with a 15 minute service at Jiffy Lube. More

Staff always provides top-notch customer service, show they have a great manager.Ms. Gina! they have a great manager.Ms. Gina! More

Matt was very helpful and service was quicker than I expected. The price was also better than I expected. Thank You expected. The price was also better than I expected. Thank You More

I bought the car and the flash with my documents was empty I am also still waiting for my second key . It is time I have to use to come again . My goodness empty I am also still waiting for my second key . It is time I have to use to come again . My goodness More

I had to call and text the dealership several times to get my receipt for recall complete, poor customer service :( get my receipt for recall complete, poor customer service :( More

He helpme a lot always is a good costumer services i loke the location look clean all the time. the location look clean all the time. More

Mat was very helpful in getting me in and out for a recall , the whole process was under an hour. recall , the whole process was under an hour. More

I was there for service only not sales however the sales floor was very clean and attractive floor was very clean and attractive More

Josh was very helpful nice and friendly to me. I always call him and schedule my maintenance. I always call him and schedule my maintenance. More