Greenway Kia East

Worst dealership I have ever dealt with in my life! Brought my car for recall work under warranty. Had never had any major issues with the car until after the work they did at Greenway Kia East. After Brought my car for recall work under warranty. Had never had any major issues with the car until after the work they did at Greenway Kia East. After the "repair" the car kept having issues related to their shoddy work. Independent repair shop had to fix the problems because Greenway Kia refused to help me unless I paid huge sums of money out of pocket for issues that their incompetent technicians caused. Customer service is nonexistent here. The reps won't even give you their name on the phone. The repair rep wouldn't let me speak to the service manager, stating HE could only speak with the manager, not customers! WHAT? Rudest "customer service" ever, then had the gall to ask why we went to outside repair shop to get repairs done, claiming that only they can do maintenance on the car! Tired of going here, being charged a massive diagnostic fee, then told nothing is wrong, even after other shops write up what is wrong FOR them! Run, don't walk, away from this dealership. More

I have chose your dealership instead of Carmax's. It's been months since my last visit and nothing has improved from the previous visits. No communication at all. No call backs, no reply to text. I t It's been months since my last visit and nothing has improved from the previous visits. No communication at all. No call backs, no reply to text. I tried calling the day my car was done and the phone rang 60-70 times and no one picked up! More

The guy trying to sale me a car needs to listen to the customer. I told him how much I can afford but he kept trying to sell it more than I can afford. Then he said how about this price he told me I had t customer. I told him how much I can afford but he kept trying to sell it more than I can afford. Then he said how about this price he told me I had to sign the back of the paper and I said it wasn't happening.So I told him I'm done I'm leaving went to the bathroom come back out he said I got another deal and it was higher then what wise disguise . So I said OK I'm leaving now bye More

Anthony was great. Very patient, not pushy and answered all my questions. Anything he didn’t know he looked up and made sure I knew before I left. I went from a car wi Very patient, not pushy and answered all my questions. Anything he didn’t know he looked up and made sure I knew before I left. I went from a car with crank windows to and electric vehicle that’s basically a space ship so his knowledge and experience explaining all the features was very helpful. More

The dealership was super helpful and tried to accommodate my request and meet me where I needed to be to get a new car. my request and meet me where I needed to be to get a new car. More

When I walked into the dealership I had a specific vehicle I was looking for and Jeff was able to find the best version of the car I wanted. It was quick and easy. I will say Jeff is quite good at his vehicle I was looking for and Jeff was able to find the best version of the car I wanted. It was quick and easy. I will say Jeff is quite good at his job. He knew a lot about the car I wanted and all its options. You don't see many people that learn the various options More

Fast helpful respectful and very courteous ! !! My car was there for only a short time !! My car was there for only a short time More

Excellent experience from the beginning of the process, attention and diligence. Thank you very much for giving us the opportunity to get our first family car. attention and diligence. Thank you very much for giving us the opportunity to get our first family car. More

Great job! !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. !! Service was excellent and un timely manner. I was able to communicate with Kia representative on his personal phone and kept me posted. More

Very expensive and wanted to much money to fix a simple problem that could have easily been fixed. problem that could have easily been fixed. More