Greenway Kia East

We came to this dealership based on the Kia product.The Kia vehicles has great reviews but this particular dealership is the worst as far as sales and customer service.When it came to the price of the Kia Kia vehicles has great reviews but this particular dealership is the worst as far as sales and customer service.When it came to the price of the Kia Sorento,they were not able to give me a breakdown on the window sticker.After asking numerous times,it seems they became upset,being that they didn;t want to explain the truth about the hidden cost.Also,they were so unaware of even which Sorento we were buying...the mananger made many different mistakes regarding the one we wanted...I guess the salesman didn't communicate well with the manager.After wasting an hour with Pikesh Shah and Mike the sales manger,he even insulted me by saying "why don't you buy the smallest car we have and also I will give you 4,000 for your trade in" and he laughed about it.So we left,but here's the funny part...we took a drive to Orlando Kia West were we got greeted by Anas Lazaar..he not only showed us a better Kia Sorento but also offered us 5,500 for our trade in and gave us a breakdown of the vehicle sticker and a better price..GO FIGURE!!..to me it only shows the greed of this dealership and they need to learn from Orlando Kia west how to satisfy a customer. More

I was in the market for a new car, I had visited other dealers, But you know the Ho Hum so I decided to see what the kia people could do. I stopped in and found a car I would like. So here it comes , I wa dealers, But you know the Ho Hum so I decided to see what the kia people could do. I stopped in and found a car I would like. So here it comes , I waited and the sales manager moe came over and said I will work out a deal with you, whatever it takes. So we worked out a very good deal for both and I am very pleased with my car. a new 2012 kia forte. Rita the admin manager called to be sure we happy and treated right and said anything I can do for you just call. The people were all very professional and as polite as they could be. I am in the customer service field and I can identify these people really care about how happy you are, not just sell a car. More

BEWARE BEWARE BEWARE A friend of mine told me not to shop BEWARE BEWARE BEWARE A friend of mine told me not to shop there but did I listen NO. I said hey it cant be that bad he got his car there man was BEWARE BEWARE BEWARE A friend of mine told me not to shop there but did I listen NO. I said hey it cant be that bad he got his car there man was I wrong. I got there and was met by a sales person who didnt even speak English. Me and my wife where looking for a first car for my daughter and we found a nice Kia Forte online so desided to go down and look at the car. Beside the fact we really didnt understand him it was going pretty good he seemed like he was trying his best, so we give him a chance. The horrible part was when we came down to the negotiation. First they came with a number 3 thousand more then the sticker says, I asked him why if it is clearly marked on the window, he couldnt give me an answer then one of his manangers came and sat with us I believe his name was Mohammed, it was a middle eastern gentlemen. He stated that the price on the window was wrong and he apologized for that but the price was 3 thousand higher , I told him thats fine cause I here on the price that was on the internet anyway and it was No where near the price he showed us or that was even on the sticker, he came out and told us that the price was wrong online to. I clearly showed him my phone with there website and told him that is false advertisement, but thats fine I told him them I would like to see numbers on another forte on the website and he went to his desk came back with the numbers and it was still high I asked him do you not see I have your website on my phone he came back with there must be a problem with our website cause the numbers dont match what he has, I looked at my wife and she asked him so you mean to tell me all the price online are wrong and he started to talk about how he can get us in a new forte for almost the same money. I was like I dont want a new car I want a new car for the price you have advertised, he told my that it was a mistake and couldnt honor the price we saw. He said to give him a minute as he had to go talk to his boss. As we sat there my wife was like so they false advertise to bring you in to buy a new car is that even legal. As we sat there waiting there we can hear him talking to other managers and cursing at them saying we dont sell used cars and f you and f that, and he started to argue with this other guy behind there desk. He came back to the table and begin to show us number on a new car my wife looked at him and said what part dont you understand we dont want a new car, or is it like you said to the other guy that you dont sell used cars. Then I guess thats when he got upset and started to tell us why we should by new and this and that, he started raising his voice and thats when I had to stop him and tell him to stop everthing I was done with him. Hopefully this gets back to the owner cause my friend who told me to stay away wrote a bad review on here and it is no longer on here so that goes to show the pull they have with this website. Little do they know that they dont know who they deal with, I write a column for the Orlando Sentinel and I'm going to find a way to get my experience out there in the paper and the experience of others who have been treated the same way me and wife where treated. Please BEWARE they may not be all bad but that manager ruined my taste for Kia in general. Yes I got a Kia for my daughter but it wasntfrom any of the Orlando Kia stores cause if that one was that bad I cant even think of how the others are ran. I'm going to do even thing in my power to warn all of Central Florida about this dealer from a blog I'm going to start to yahoo, google, bing and I wonder what the attorney general would have to say about this. AGAIN PLEASE BEWARE!!!!!!! More

We are extremely happy with the service Eddie provided. Very patiently he walked us through every concern never pressuring us into anything. His customer service was sincere and genuine. I was humbled by Very patiently he walked us through every concern never pressuring us into anything. His customer service was sincere and genuine. I was humbled by his sincerity when I walked back into his office to dispute what I thought was a pricing discrepancy. He represented KIA fabulously. Absolute satisfaction with our KIA experience. More

After crashing my beloved car of 12 years I was forced to make a change. I was very apprehensive, anxious and emotional. All this during the holidays! Thanks Eugene and Eric for bearing with me through t make a change. I was very apprehensive, anxious and emotional. All this during the holidays! Thanks Eugene and Eric for bearing with me through the process and being patient while I wrestled with all the decisions. I got the car I found on the internet for the price listed. When I had last minute questons (anxiety attack) they explained and adjusted the papework to my satifaction. I came in ready to cry and left laughing. As a single gal you worry about safety and being taken advantage of. There was none of that here. Just an genuine to desire help and competent patient people. All this from a bunch of guys! Thanks everyone. I love my new car! Its even better than I thought! More

I bought my first car with Eddie. He has an amazing personality which made a very stressful decision very easy.. I fell in love with the new 2012 Sportage. It is a great car. And the whole Kia crew was personality which made a very stressful decision very easy.. I fell in love with the new 2012 Sportage. It is a great car. And the whole Kia crew was there to make everything as simple as possible. A great group of people. Highly recommended. Thanks a million! More

We told Dealer what we wanted. We advised him of the color we wanted and said there would be no exceptions. He assured us he would have the car the next day. He spent hours coming and going during whic color we wanted and said there would be no exceptions. He assured us he would have the car the next day. He spent hours coming and going during which we had no idea what he was doing. We filled out all the paper work and gave him a $5000 down payment. After wasting 3 hours of our time he changed his story. He said he had good news and bad news. The bad news was he could not get the car in the color we wanted....The good news was he could get it in silver or black. This was after we specifically told him what we wanted and the problems we encountered at other dealers trying to find a Soul in this particular color. We spent another thirty minutes trying to get our deposit back. Basically he wasted our day. I believe he thought after all the trouble we went through we would accept the silver or black model. (Bait and Switch?) The next day we purchased "two" Scions and I am sure are much more satisfied than we would have buying the Soul.... More

Overall - Good experience, this is the 3rd vehicle purchased from Kia and 2nd from this location & same salesman - he's great! Would recommend (and already have) to others. purchased from Kia and 2nd from this location & same salesman - he's great! Would recommend (and already have) to others. More

Jim Darity was great and Jose Navedo was great I give them both a ten. They were very polite and informative. Jim had a lot of patient with me and allow me to make decision. He didnt force me to take a c them both a ten. They were very polite and informative. Jim had a lot of patient with me and allow me to make decision. He didnt force me to take a car just because. two thumbs up for KIa East. I going to encourage my mother to buy from this dealship. More

Chad is a wonderful, friendly, professional respresentative for Kia. I always feel confident that my car will be serviced accordingly and in a timely manner. He always keeps my needs for accura respresentative for Kia. I always feel confident that my car will be serviced accordingly and in a timely manner. He always keeps my needs for accuracy and time a priority. He always checks to make sure I am okay when waiting and he even takes the time to ask me how I am doing on an overall standpoint. I recommend this dealership. Best by far in customer service for a dealership and the service department that I have experienced. Chad's manager is top of the line as well. More