Greenway Kia East

Salesman very professional and knowledgeable. The dealership will give you best dollar for trade. Also finance guy works for you not the company. Puts the customer first. The dealership will give you best dollar for trade. Also finance guy works for you not the company. Puts the customer first. More

Everything went well when I dropped off my car to have it checked. Everyone was very kind checked. Everyone was very kind More

Was told would take 30 minutes snd took almost 2 hours. No communication during wait No communication during wait More

Very professional knowledgeable and polite personal, service was done in a relatively fast time, good experience overall service was done in a relatively fast time, good experience overall More

Not sure how this will be used. So I am not participating on this prompt. So I am not participating on this prompt. More

My EV6 had a recall and 30K milestone service. I booked my reservation via Kia Access app, got an email and SMS confirmation, yet the dealership said they had no reservation for me. Thankfully the I booked my reservation via Kia Access app, got an email and SMS confirmation, yet the dealership said they had no reservation for me. Thankfully they did add me to their schedule for an ICCU recall, tire alignment and coolant service. I reminded them I'm really low with my charge(14%) and thought they will use their Level 3 charger to test the ICCU and eventually charge it. They didn't charge my car even a single % and returned it back at 12%. They even have a level 2 charger at dealership but kept saying it's being used by Sales to charge a new EV6. So it seems they give more importance to a possible future customer then an existing customer. Finally, I got my car with just 26miles left, paid $443 for the service and without any feedback on how the recall service went and if there is any thing I should take care of. This is second time I had such a weak customer service at this dealership and probably not going there for any future services. More

Didn’t feel like they were willing to help. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. More

Shelby is very helpful, nice and polite also courteous. Waiting time about 2 hours for oil change and tire rotation Waiting time about 2 hours for oil change and tire rotation More

I bought a 2025 Kia Sportage hybrid in November 30, 2024. Two weeks later, it gave an error when starting the car; there was no communication between the electrical system, and the car did nothing. I had to Two weeks later, it gave an error when starting the car; there was no communication between the electrical system, and the car did nothing. I had to restart the vehicle to use it. I took the car to the dealership on December 24th, but they couldn't repair it. They told me they were going to contact the engineers in California. On January 2nd, I returned to the dealer because the car still had the defect. To my surprise, they told me they had fixed the error code. I explained that the vehicle continued with the error. They said that they had contacted the engineers and told me that they would call me with information today. I still have the same issue today, and they never call me. I recommend not buying a Kia, and certainly not at Greenway Kia. They have poor customer service and no understanding of what it means to offer a quality product. More

The staff was relly helpful and were willing to go over the details of the deal. the details of the deal. More