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Greenway Kia East

Orlando, FL

4.3
3,906 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,906 reviews

March 26, 2024

Waiting room is small, uncomfortable, no access to coffee or snacks. Updates not given often enough More

by mmmless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Greenway Kia East responded

We're sorry to read that you found our waiting area lacking in comfort and amenities. We strive for a welcoming environment, so your feedback is important to us. Also, we understand the importance of timely updates during any service process and will work on improving this aspect as well. Please feel free to reach out if there's anything more you'd like to share or discuss further about your experience with us - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 26, 2024

Service was prompt and informative But the brake pedal noise was not resolved. Maybe the next time they will see it better More

by EDBEHA
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 23, 2024

Price for an oil change are unbelievable. Still can’t believe an oil change with tire rotation cost me $165. More

by Danalashay96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

We're sorry to learn that you were surprised by the cost of your recent service. We strive for transparency in our pricing and we apologize if this was not clearly communicated. If you'd like, I'm available to discuss any concerns or questions about our services further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 22, 2024

I've already provided my feedback via a phone survey. Im getting texts and emails as well. This is excessive and annoying. Service was fine; however final price DID NOT match what Fin quoted and I was or More

by DARMSTRONG18
Recommend Dealer
Yes
Employees Worked With
Fin
March 22, 2024

Worst service manager I have ever dealt with. When I tried to get the General Manager involved - he was too busy. I was even told when it was all said and done that the only way I could get acc More

by Never Buy From Greenway again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Greenway Kia East responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's concerning that you've been left feeling this way. We take all feedback seriously, especially when it involves our management team. I'd like to personally look into this matter further - please reach out to me at your earliest convenience so we can discuss what happened in more detail. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 21, 2024

Fantastic Fine took great care of me got me in and out. I will definitely be back to see him with future needs. More

by ANDREFAYALA
Recommend Dealer
Yes
Employees Worked With
Fin
March 20, 2024

Amazing Service from Simon and team at Kia East. This was our second vehicle we purchased from Kia East. Simon had the keys ready upon our arrival so we can look at the car, within a couple of hours More

by demaheadley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : oludare Baloye, Ke Wu
Mar 20, 2024 -

Greenway Kia East responded

Dema, it's fantastic to know that Simon and our team at Greenway Kia East provided you with such a smooth car buying experience. Enjoy your new 2024 Kia Sorrento!

March 20, 2024

It has always been good when I go for olive changes everyone is friendly and very nice More

by Dealin123456789
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop
March 19, 2024

Very pleasant environment. Simon was our sales person and he was wonderful. Very polite, knowledgeable and quickly responded to any of our questions. Usually buying a car tak More

by Fabtucker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hicham Belharsa
Mar 20, 2024 -

Greenway Kia East responded

We're delighted to know that Simon and our team at Greenway Kia East provided you with a quick, efficient car buying experience. Thank you for the kind words about our staff! Safe travels in your new vehicle.

March 16, 2024

I went to KIA looking for my first SUV car. I spoke with Jeff, he was very friendly and very helpful throughout the entire process. If you are looking for a KIA. I recommend you ask for Jeff. More

by Alondra Hernandez
Recommend Dealer
Yes
Employees Worked With
Jeffry Moukarzel
Mar 18, 2024 -

Greenway Kia East responded

Alondra, we're delighted to know that Jeff was able to assist you in finding your first SUV at Greenway Kia East. Thanks for recommending us and enjoy the new ride!

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