Greenway Kia East

While going into this dealership, the environment immediately felt comfortable and inviting, overall it was the best experience. immediately felt comfortable and inviting, overall it was the best experience. More

After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. Greenway Kia found the problem right away and will correct it, when they have the part. More

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. Good attitude. Accurate estimated time of service. More

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s not ready.. More

Both a ‘new’ (3,000 miles in) vehicle. There were couple outstanding issues - 2nd key was not delivered, tire had a staple and they promised me a new tire, leather had a scratch and they t There were couple outstanding issues - 2nd key was not delivered, tire had a staple and they promised me a new tire, leather had a scratch and they told me they will ask someone to look. Also I trade-in a Mazda (leasing) after they confirmed they would buy my car. I got a call from Mazda two weeks later to tell me I had to return the vehicle at Mazda. It took me a month to get the other issues fixed. They sent me the finance paperwork after almost a month, odometer reader declaration said 16 miles (instead of 3,000). I hope everything is coming to an end now but I’m still waiting on information to make the 1st payment. More

worked with us to get to a price we felt comfortable with. not a long wait to see someone, and showed us a variety of vehicles to best meet our needs with. not a long wait to see someone, and showed us a variety of vehicles to best meet our needs More

Service was fast and friendly. My car was finished a lot faster than I expected it was going to be finished. My car was finished a lot faster than I expected it was going to be finished. More

Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

This review specifically addresses Kia Greenway East Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and Orlando. The guys in charge of dropping off your vehicle for a recall need some serious retraining in many areas including attention, knowledge and manners! GET OFF YOUR CELL PHONE WHEN A CUSTOMER IS IN FRONT OF YOU! I have had to take my car in 3 times (2016 Kia sportage) for recalls. THEY sent me a recall on the HECU and security system. I called to see if I could get both recalls done at the same time (they are a long drive from my home). I was told “No” bc they don’t carry the recall parts in stock…ITS A RECALL!! Why in the world would they not have these NECESSARY parts in stock?? Regardless, the security upgrade was done, the HECU (which in the recall that tells you not to park near anything bc your vehicle can catch on fire even if not in use). They told me they ordered it that day…it’s been about a month and I’ve heard nothing that the part has come in or anything from them. I will call them tomorrow to see if the needed HECU they supposedly ordered has come in. EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE AT THIS DEALERSHIP! I had a decent experience when I bought my vehicle; but the rest of my interactions with this dealership has been aggravating and frustrating. More

Josh was very accommodating. Assuring I should be out in 30 min and I was , Josh was very accommodating Assuring I should be out in 30 min and I was , Josh was very accommodating More